Workplace Environment, Employee Engagement and Employee Performance in Public Hospitals of Uganda.
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Date
2023
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Abstract
Employee performance is a remarkably multidimensional element which is an important factor in determining firm success or failure. The study examined the relationship between workplace environment, employee engagement and employee performance in public hospitals. The study was premised on the following research objectives: to examine the relationship between workplace environment and employee performance, to examine the relationship between workplace environment and employee engagement, to examine the relationship between employee engagement and employee performance and to examine the mediation effect of employee engagement. The study was premised on the theory of Work Adjustment to augment the relationship between the study variables. The study adopted a cross-sectional research design along with a quantitative research approach. A sample size of 317 was scientifically drawn from a population of 1,736 hospital staff using simple random sampling. The study used Krejecie and Morgan’s table to determine the sample size. The study tested for validity and reliability of the data collection instruments using Content Validity Index and Cronbach alpha coefficient respectively and the coefficients for validity and reliability were all above the 0.7 threshold. Quantitative data analysis was done using regression and correlation analyses. Study findings revealed a positive relationship between workplace environment and employee performance, workplace environment and employee engagement and employee engagement and employee performance. The findings also revealed that both workplace environment and employee engagement predicted employee performance. Findings revealed that employee engagement is a partial mediator. Findings revealed that organizations that promotes collaboration, open communication, and teamwork experience improves quality of work through the sharing of ideas and knowledge. It was further observed that, when employees are comfortable, they are more likely to be absorbed in what they are doing which increases employee engagement. The study recommends that hospitals should encourage teamwork and collaboration to create a harmonious and cooperative work environment. Also, policymakers should establish workplace standards by setting and enforcing workplace standards and regulations that ensure safe, healthy, and inclusive work environments.
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A Dissertation Submitted to Makerere University Business School (Faculty of Graduate Studies and Research) in Partial Fulfilment of the Requirements for the Award of Degree of Master of Business Administration of Makerere University. (PLAN A).
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Phiona, A (2023) Workplace Environment, Employee Engagement and Employee Performance in Public Hospitals of Uganda : A Case of Mulago National Referral Hospital and Naguru General Hospitals. Unpublished Masters Dissertation Makerere University Business School. Kampala, Uganda.