MUBSIR

 

Communities in MUBSIR

Select a community to browse its collections.

Now showing 1 - 5 of 13
  • Conference Proceedings, Workshops ,Technical and Working Papers
  • Faculty of Business Administration (FOBA)
    This Community hosts scholarly and institutional research outputs from the Faculty of Business Administration at Makerere University Business School. It promotes open access, research visibility, and long-term preservation in accordance with the MUBS Institutional Repository Policy.
  • Faculty of Commerce
    This Community contains scholarly and institutional outputs from the Faculty of Commerce, including: Postgraduate theses and dissertations, Peer-reviewed journal articles, Conference papers and proceedings, Policy briefs and technical reports, Research datasets and digital archives, Books and book chapters, Working papers and preprints, Institutional publications and faculty reports All submissions comply with the MUBS Institutional Repository Policy (2025), including metadata standards (Dublin Core), licensing requirements, embargo provisions, and digital preservation protocols.
  • Faculty of Computing and Informatics.
    This community contains scholarly research outputs from the Faculty of Computing and Informatics, including: Postgraduate dissertations and theses, Faculty research publications, Conference papers and proceedings, technical reports, Working papers, Research datasets (where applicable) Teaching and learning materials approved for repository inclusion All materials are deposited in accordance with the MUBS Institutional Repository Policy and are subject to quality review and metadata standards as prescribed by the Library and Repository Administration.
  • Faculty of Economics, Energy and Management Sciences. (FEEMS)
    This community contains theses, dissertations, journal articles, research papers, policy briefs, datasets, and other scholarly outputs related to economics, energy, and management sciences produced at MUBS. It supports open access, research visibility, and compliance with institutional and global scholarly communication standards.

Recent Submissions

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Relational Contracting, Stakeholder Engagement and Public Private Partnerships Adoption in Uganda.
(Makerere University Business School, 2025-03-10) Bayiga Ninah
The purpose of the study was to examine the relationship between relational contracting, stakeholder engagement, and PPP adoption in Uganda based on the following objectives: to examine the relationship between relational contracting and PPP adoption in Uganda, to examine the relationship between stakeholder engagement and PPP adoption in Uganda, and to examine the combined effect of relational contracting and stakeholder engagement on PPP adoption in Uganda. This research employed a quantitative, cross-sectional survey design. A sample size of 92 PDEs was used in this study, as per Krejcie and Morgan's (1970) sample determination table. Data was collected through a structured self-administered questionnaire. The researcher input the data into SPSS V29.0 software. The findings demonstrate that relational contracting significantly influences PPP adoption in Uganda, accounting for 47.3% of the variance. Stakeholder engagement also plays a moderate yet important role, explaining 32.5% of the variance in PPP adoption. When combined, relational contracting and stakeholder engagement explain 50.7% variation in PPP adoption, highlighting the importance of both practices in fostering successful partnerships. It is recommended that policymakers and project implementers prioritize relational contracting by creating frameworks that promote trust, transparency, and collaboration while engaging all stakeholders throughout PPP projects. Structured stakeholder engagement frameworks, with clear communication and participation guidelines, should be implemented to enhance input and feedback from relevant parties. Additionally, government agencies should integrate relational contracting and stakeholder engagement practices in PPPs through training programs and joint monitoring mechanisms to ensure continuous improvement and success.
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Digital Banking, Business Process Design and Customer Satisfaction in Financial Institutions: A Case of Absa Bank Uganda.
(Makerere University Business School, 2020-11-09) Batwerinde Samuel
In the continually volatile and turbulent global marketplace, financial services organisations are being confronted by a rapidly evolving landscape. Organisations are recognising the need to begin their digital journeys in order to harness new capabilities that not only improve the customer experience but also provide a streamlined, agile, and profitable business model for the future. This study aimed to examine the relationship between digital banking, business process design, and customer satisfaction in financial institutions with a focus on selected branches of Absa Bank Uganda Ltd. The study adopted a cross-sectional survey design drawing on both qualitative and quantitative approaches. Using the Krejcie and Morgan table (1970), a sample size of 384 was selected from a study population of 3538. Data was collected using questionnaires and an interview guide and was analysed using the Statistical Package for Social Scientists (version 20). Findings reveal a significant positive relationship between digital banking and customer satisfaction; a significant positive relationship between business process design and customer satisfaction; and a significant positive relationship between digital banking and business process design. Since the overall P value (.000b) was less than the 0.05 degree level of significance, the null hypothesis was rejected, and the findings concluded that the explanatory variables (Digital banking and Business process design) have a significant relationship with the dependent variable (Customer satisfaction). The study therefore recommended that Absa Bank Uganda should improve coverage of cybersecurity features and, through advertising and training, enable customers to develop a deep understanding of recent developments, changes, and trends as strategies to achieve digital banking. Absa Bank should provide bank customers with user-friendly online platforms and add more features to digital banking platforms to not only reduce congestion in banking halls but also prevent
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Business Process Re-Engineering, Cultural Change, Technology Acceptance and Usage of Digital Tools by Anti-Corruption Organisations: A Case of the Inspectorate of Government of Uganda.
(Makerere University Business School, 2025-08-12) Batte Juliana Nantale
The purpose of this study was to determine the relationship between business process reengineering, cultural change, technology acceptance, and usage of digital technologies in the Office of the Inspectorate of Government in Uganda. The research design used was cross-sectional and quantitative in nature. Data was collected using a semi-structured questionnaire. A sample of 120 IGG employees, calculated using the Morgan and Krejcie guidelines (1970), was considered. A total of 103 usable questionnaires were returned, representing an 86% response rate. Descriptive statistics, correlation, regression, and mediation statistics were generated for analyses. The Statistical Package for the Social Sciences (SPSS) version 20 was used for analysis. Results indicate that there was a positive and significant correlation between business process reengineering, cultural change, technology acceptance, and usage of digital technologies. The strongest correlation was observed between business process re-engineering and technology acceptance, implying that organizations are better off automating processes before the introduction of digital technologies. BPR and Cultural change were found to be the most important predictors of digital technology use in the IGG’s departments. The researcher recommends that Process analysis prior to digitization in order to ensure compatibility of digital-driven BPR, the introduction of a well-researched digital strategy, and obtain in-put of all stakeholders before deployment of digital technologies, and carefully managing cultural influences to digital transformation as a way of encouraging easy adoption and eventual effective use of these tools in the government department.
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Students’ Involvement, Feedback, and Engagement in Virtual Learning in Uganda: A Case of Private Universities in Kampala District
(Makerere University Business School, 2025-11-12) Bateeze Peter
This research study examined the relationship between students’ involvement, feedback, and engagement in virtual learning in private universities in Kampala District. The research objectives were to examine the relationship between students’ involvement and engagement in virtual learning in private universities, to establish the relationship between students’ feedback and engagement in virtual learning in private universities, and to examine the combined effect of students’ involvement and students’ feedback on engagement in virtual learning in private universities. The study adopted a cross-sectional survey design using quantitative approaches. A study population of 8,100 students was used, and a sample size of 367 respondents was determined. Data was collected using a self-administered questionnaire delivered at different universities. Analysis was done using SPSS computer software version 25, in which correlation and regression analysis were conducted. Pearson’s correlation statistics indicated positive and significant relationships between students’ involvement and engagement in virtual learning and students’ feedback and engagement in virtual learning. The regression analysis revealed that students’ involvement and students’ feedback had a combined effect on engagement in virtual learning (Adjusted R Square = .235). Of the 2 variables, students’ involvement had a stronger effect on engagement in virtual learning (Beta= .345) compared to Beta=.288 for students’ feedback. The study recommended that private universities should focus on creating virtual courses that encourage active student participation. It was also suggested that university administrators should adopt policies that recognize and promote student involvement as a key indicator of successful virtual learning.
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Risk Management, Top Management Support and E Government Project Implementation in Ministries, Departments and Agencies.
(Makerere University Business School, 2023-07-20) Batabare James
The Government of Uganda, through the MDAs, has spearheaded the implementation of different e-government projects. For example, through National Information Technology Authority-Uganda (NITA-U), several websites have been developed for citizens to receive better public services (Rost, 2021). However, even with such developments, e-government implementation initiatives have not been successful (United Nations, 2019). The purpose of this study was about examining the relationship between top management support, risk management, and e-government project implementation in MDAs. A cross-sectional research survey was adopted, which involved descriptive, correlation, factor analysis, and regression approaches. Data were analyzed through SPSS. Purposive sampling technique was used to determine the sample of 75 respondents. Findings from correlation analysis showed that there was a positive and significant relationship between top management support, risk management, and e-government project implementation. Regression results indicated that dependent variables significantly and positively predict 71.3% of the variations in e e-government project implementation in MDAs. Findings inform practitioners on how the top managers are key in offering facilitating conditions necessary to aid them to participate actively for e-government implementation success. When risks are well managed through risk identification, risk assessment, and risk control, it leads to successful e-governance project implementation. The researcher recommends that top managers through the selected government Ministries and departments, should set up e-government implementation committees that will work out modalities for effective implementation. More attention should be given to user participation by ensuring awareness of e-services.