MUBSIR

 

Communities in MUBSIR

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Now showing 1 - 5 of 13
  • Conference Proceedings, Workshops ,Technical and Working Papers
  • Faculty of Business Administration (FOBA)
    This Community hosts scholarly and institutional research outputs from the Faculty of Business Administration at Makerere University Business School. It promotes open access, research visibility, and long-term preservation in accordance with the MUBS Institutional Repository Policy.
  • Faculty of Commerce
    This Community contains scholarly and institutional outputs from the Faculty of Commerce, including: Postgraduate theses and dissertations, Peer-reviewed journal articles, Conference papers and proceedings, Policy briefs and technical reports, Research datasets and digital archives, Books and book chapters, Working papers and preprints, Institutional publications and faculty reports All submissions comply with the MUBS Institutional Repository Policy (2025), including metadata standards (Dublin Core), licensing requirements, embargo provisions, and digital preservation protocols.
  • Faculty of Computing and Informatics.
    This community contains scholarly research outputs from the Faculty of Computing and Informatics, including: Postgraduate dissertations and theses, Faculty research publications, Conference papers and proceedings, technical reports, Working papers, Research datasets (where applicable) Teaching and learning materials approved for repository inclusion All materials are deposited in accordance with the MUBS Institutional Repository Policy and are subject to quality review and metadata standards as prescribed by the Library and Repository Administration.
  • Faculty of Economics, Energy and Management Sciences. (FEEMS)
    This community contains theses, dissertations, journal articles, research papers, policy briefs, datasets, and other scholarly outputs related to economics, energy, and management sciences produced at MUBS. It supports open access, research visibility, and compliance with institutional and global scholarly communication standards.

Recent Submissions

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Improving Workforce Diversity Management at Compuscan Credit Reference Bureau (CRB) Uganda.
(Makerere University Business School, 2022-03-29) Amuge Sandra
This study was conducted to examine the workforce diversity management practices in Compuscan CRB, the challenges and to propose the strategies that the company can employ to improve the same. A cross sectional research design and a quantitative research approach were adopted for the study. A 95.5% response rate was achieved. The result indicated that Compuscan CRB has largely failed to employ the best practices in diversity management. The responses indicated that there were general weaknesses such as inequitable distribution of rewards, absence of workforce diversity committees and neither did they agree that there is training on workforce diversity. It also emerged that there is unfairness in career development, promotion opportunities and unfairness in treatment of the employees by the leaders. The study further found that the commonly known challenges to diversity management were not advanced as the main challenges that are affecting Compuscan. This is suggestive that there could be context-specific challenges. Finally, the respondents agreed that the company needs to employ practices that entail empowering and training of employees, top management commitment, and enshrining a culture that embraces diversity in order to enhance workforce diversity management effectiveness.
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Organizational Support, Mental Capital And Commitment Among Government Aided Secondary Schools In Mbarara City.
(Makerere University Business School, 2025-11-24) Ampeire Agnes
This study was motivated by the reports of low teacher’s commitment among publicly funded schools in Mbarara city. The tenacity of the study was to scrutinize how organizational support and mental capital relate to teacher commitment in publicly funded high schools located in Mbarara City. This study is based on the Commitment-Trust Theory. The study employed a cross-sectional survey design and targeted 188 teachers from 5 publicly funded high schools in Mbarara City South. From this population, a sample of 123 teachers was chosen using proportionate stratified sampling and simple random sampling techniques. This investigation utilized primary sources, employing a survey questionnaire for data collection. All variables had a CVI exceeding the minimum accepted value of 0.7, and reliability scores were above 0.7, indicating they are valid and reliable. Correlations, regressions, and descriptive results were generated using version 30 of the “Statistical Package for Social Sciences” (SPSS). The aim was to achieve 123, and from these, 108 questionnaires (88%) were filled out completely and returned. The inquiry revealed a strong, significant and positive correlation between teacher commitment and organizational support; and between mental capital and teacher commitment. According to regression analysis, organizational support and mental capital explain 51% of the variance in Teacher's commitment, while the remaining 49% is due to various other factors; the beta value for predicting teachers' commitment based on organizational support was .656, whereas the value for mental capital was .288. The study concludes that organizational support and mental capital are significant forecasters of teacher commitment. The study recommends that schools’ management should endeavor to provide avenues and facilitating activities that promote organisational support since it has been proved to positively contribute to teacher’s commitment. The study recommends that management and teachers should ensure that they provide mental capital to all teachers and all the time. There is need for the school’s management to give consideration to both organisational support and mental capital as this combination will result in greater improvement in teacher’s commitment as opposed to looking at either of the two.
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Financial Innovations and Profitability of Commercial Banks in Uganda.
(Makerere University Business School, 2023-12-23) Ampaire Joyce
The purpose of this study was to examine the relationships between financial innovation and the profitability of commercial Banks in Uganda. The study was prompted by the low profitability evidenced by some banks being closed down because of low profitability. The study adopted a cross section and descriptive research design using Roscoe 1975 to get a sample size of 24 commercial banks. Self-administered questionnaires were used to collect the responses. The data was tested for reliability and validity, analyzed using SPSS and results presented based on the study objectives. Findings indicated that, there is a positive and significant relationship between product innovation and process innovation and profitability of commercial Banks in Uganda which indicated that an improvement in one variable would lead to improvement of the other. However, product innovation was found to be a stronger predictor of profitability in commercial Banks in Uganda. With these findings the study makes a contribution of providing empirical evidence that financial innovation in commercial banks is highly influenced by commercial banks introducing and improving its products/services since it results into profitability there is also a need to put much emphasis on Financial Innovations by continuously introducing and improving on the existing products/services. The Commercial Banks in Uganda should promote and appreciate Financial Innovations as they are vital not only in enhancing on cost minimization, thus improving profitability.
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Financial Knowledge, Financial Behavior and Financial Wellbeing among Female Entrepreneurs in Kampala District.
(Makerere University Business School, 2025-11-17) Amiinah Balunywa
This study examined the relationship between financial knowledge, financial behavior, and financial well-being among female entrepreneurs in Kampala District, Uganda. The research aimed to assess how financial knowledge and behavior impact the financial well-being of women entrepreneurs and to explore their combined effects. A total of 206 responses were collected, yielding a high response rate of 77.7%. Demographic characteristics of respondents showed that the majority were between 30-40 years old and had attained higher education, with many operating retail businesses and small capital bases. The findings revealed that financial knowledge and financial behavior both significantly influenced the financial well-being of female entrepreneurs. The study found a positive relationship between financial knowledge and financial well-being (r = .653), as well as between financial behavior and financial well-being (r = .690). Furthermore, regression analysis showed that financial behavior had a stronger predictive power (Beta = .471, p < .000) than financial knowledge (Beta = .388, p < .000) in determining financial well-being, accounting for 57.3% of the variance. The study concludes that financial knowledge and behavior are crucial for improving the financial stability and success of women entrepreneurs in Kampala. It highlights the need for targeted financial literacy programs that address key areas such as saving, investment, inflation, and credit management. Additionally, promoting positive financial behaviors such as effective budgeting, regular saving, and responsible credit use is essential for improving the financial well-being of female entrepreneurs. The study recommends the development of accessible financial literacy programs, integration of informal and formal financial systems, and the creation of women-friendly financial products. It also acknowledges the limitations of using a quantitative design, such as the inability to capture deeper insights from open-ended questions and the rigid nature of the research methodology. Future studies could benefit from incorporating mixed methods or longitudinal designs to further explore the evolving financial practices of female entrepreneurs.
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Consumer Projects, Customer Satisfaction and Growth of Telecom Sub-Sector in Uganda.
(Makerere University Business School, 2023-12-18) Amaniyo Comfort Clare
The purpose of the study was to determine the relationship between consumer projects, customer satisfaction, and the growth of the telecom sub-sector. The study was guided by the following research objectives: to examine the relationship between consumer projects and customer satisfaction, to examine the relationship between consumer projects and the growth of Uganda’s telecom sub sector, to examine the relationship between customer satisfaction and the growth of the telecom sub-sector in Uganda, and to examine the relationship between consumer projects, customer satisfaction and the growth of Uganda’s telecom sub-sector. The study adopted a cross-sectional survey design drawing on a quantitative approach. A sample size of 384 was selected from a study population of 1,000,000 telecom customers. Data was collected using questionnaires and was analyzed using the Statistical Package for Social Scientists (version 24). Basing on the data retrieved from the customer questionnaire, at the probability level of significance (p≤0.01), the results showed a correlation of (r = 0.402) indicating a significant positive relationship between consumer projects and growth of telecom sub-sector, a correlation of (r = 0.405) indicating that there is a positive correlation and significant relationship between customer satisfaction and growth of telecom sub-sector and a correlation of (r = 0.532) indicating that there is a positive correlation and significant relationship between consumer projects and customer satisfaction. Since their P-values (0.000) were less than the significance level of 0.05, both consumer projects and customer satisfaction have a joint significant relationship with the growth of the telecom sub-sector. The study therefore recommended that, since the usage of mobile devices has expanded beyond communications and most telecom customers prefer more user-friendly ways with their service providers, there is a need for service providers to carry out customer surveys and social listening to understand what customers think about them, while revisiting all customer touch points to create easy and seamless communication channels. The study recommends that telecom companies must train and promote a culture of customer centricity, focusing on customer success, which may lead to more sales and revenue. The study also suggests that telecom companies must strive to provide a consistent and seamless experience across the multiple communication channels used by customers to improve the overall customer experience throughout the customer life cycle.