Trade Facilitation in Uganda Revenue Authority
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Date
2022-04-07
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Makerere University Business School
Abstract
The purpose of the study was to examine trade facilitation by Uganda Revenue Authority. The
researcher used a cross sectional research design in which a total population of 59 from the
parent population of 127 was randomly selected from the various stations around the country.
The study results as highlighted in chapter four were obtained using statistical tools which
included cross tabulation, mean, standard deviation, and multiple regression and correlation
analysis. The main findings of this study indicate that whereas there has been some improvement in the
clearance time across the customs offices, a number of stations in Uganda Revenue Authority
are still lagging behind and the trade facilitation tools implemented have had almost no effect
on trade facilitation in Uganda. The study shows that there is perceived bureaucracy, unethical,
harsh and perceived unfairness and most of the times lack of experience and transparency
among the staff are in URA. The findings reveal that there is lack of computerization in some
operational services and clients lack the necessary skills to effectively use computers. IT and
internet are perceived as unfriendly and complicated to satisfy all stakeholders. Also a number
of URA customers found it stressing to access services and the blame was tagged on staff being
unethical and egoistic in nature when it comes to guiding them on computer and technology
usage. The study findings are important to URA and other stakeholders since they can be relied
upon for setting new strategic programs directed towards transformation. It raised a need to
consult stakeholders during implementation of new changes/policies. Findings will guide URA
and other stakeholders to agree on joint measures to improve trade facilitation at every level of
implementation. The study also provides reliable additional data to the already existing
literature for future study and research.
Description
This is a master’s thesis
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Citation
Turyakira, A. (2022) Trade Facilitation in Uganda Revenue Authority. (Unpublished Masters Dissertation). Makerere University Business School, Kampala, Uganda.