Dissertations and Theses (Master's & Doctoral)

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    An Assessment of Corporate Social Responsibility Activities at Stanbic Bank Uganda Limited.
    (Makerere University Business School, 2023-11-28) Maximillah, Cherop Cherotich
    The main purpose of the study was to assess the state, challenges, and strategies for improving Corporate Social Responsibility at Stanbic Bank Uganda Limited. To conduct this study, the researcher employed a case study design along with a qualitative research approach. The research study considered Stanbic Bank Uganda Limited as the case out of the 26 commercial Banks in Uganda. The unit of analysis was Stanbic Bank, and the unit of inquiry was the managers at the different levels of the organization. The researcher collected primary data using an interview guide. Good practices of ethical behavior during research studies were respected and these included voluntary participation, anonymity of the respondents and respect for scholarly works which ruled Plagiarism. The data was analyzed using content analyze to identify emerging themes. The key findings of the study in revealed the following. The Corporate Social Responsibility activities at Stanbic Bank Uganda Limited were premised on the economic, environmental and community dimensions. The state of Corporate Social Responsibility revealed that Stanbic bank had outstanding policies, and expenditure institutionalization of Corporate Social Responsibility activities. Additionally, there exist challenges, mainly in communication, lack of additional funding, misuse of resources, and low levels of employee engagement and involvement in Corporate Social Responsibility activities. Several strategies were suggested including the improvement in communication, decentralization, and establishment of a Corporate Social Responsibility strategic plan among others. This study recommends the adoption of a strategic plan, stakeholder engagement strategies and extensive needs assessment. In the areas of further, the study recommends futures research to be done on using a longitudinal research design to track the success of Corporate Social responsibility in Stanbic Bank Uganda Limited overtime.
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    Sustainability of Village Revolving Fund (Vrf) As A Livelihood Improvement Strategy For Refugee Hosting Communities in Isingiro District.
    (Makerere University Business School, 2025-12-05) Tworobe Tracy
    Village Revolving Fund (VRF) has become an important livelihood strategy in Uganda’s refugee-hosting communities, offering households a platform for savings, credit access, and income stabilization. This study assessed the sustainability of VRF by examining how group capacity building, group leadership, and entrepreneurial mindset collectively influence its long-term performance. The study adopted a cross-sectional research design and employed quantitative methods using structured questionnaires. A sample of 110 VRF groups was analyzed using SPSS version 25.0. The results indicated that the overall model was significant (F (3, 103) = 136.666, p < .001), explaining 78.9% of the observed variance in VRF sustainability (R² = .789). Further analysis revealed that group capacity building (t = 3.424, p < .05) and group leadership (t = 10.986, p < .05) had the greatest positive effects on VRF sustainability, while entrepreneurial mindset was not a significant predictor (t = .475, p > .05). Interpreted through the Sustainable Livelihoods Framework, the results show that investment in human and social capital especially skills training and effective governance substantially strengthens VRF operations, whereas entrepreneurial traits alone are insufficient for sustainability. The study concludes that VRF sustainability depends primarily on continuous capacity development and strong leadership structures, and recommends that implementing agencies prioritize structured training, transparent governance models to enhance long-term group viability.
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    Trade Facilitation in Uganda Revenue Authority
    (Makerere University Business School, 2022-04-07) Turyakira Armstrong
    The purpose of the study was to examine trade facilitation by Uganda Revenue Authority. The researcher used a cross sectional research design in which a total population of 59 from the parent population of 127 was randomly selected from the various stations around the country. The study results as highlighted in chapter four were obtained using statistical tools which included cross tabulation, mean, standard deviation, and multiple regression and correlation analysis. The main findings of this study indicate that whereas there has been some improvement in the clearance time across the customs offices, a number of stations in Uganda Revenue Authority are still lagging behind and the trade facilitation tools implemented have had almost no effect on trade facilitation in Uganda. The study shows that there is perceived bureaucracy, unethical, harsh and perceived unfairness and most of the times lack of experience and transparency among the staff are in URA. The findings reveal that there is lack of computerization in some operational services and clients lack the necessary skills to effectively use computers. IT and internet are perceived as unfriendly and complicated to satisfy all stakeholders. Also a number of URA customers found it stressing to access services and the blame was tagged on staff being unethical and egoistic in nature when it comes to guiding them on computer and technology usage. The study findings are important to URA and other stakeholders since they can be relied upon for setting new strategic programs directed towards transformation. It raised a need to consult stakeholders during implementation of new changes/policies. Findings will guide URA and other stakeholders to agree on joint measures to improve trade facilitation at every level of implementation. The study also provides reliable additional data to the already existing literature for future study and research.
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    Workforce Diversity Management, Stakeholder Engagement and Project Execution: A Case of the Youth Livelihood Projects in Kampala Metropolitan Area.
    (Makerere University Business School, 2023-11-21) Turinawe Annah
    The purpose of the study was to examine the relationship between Workforce diversity management, stakeholder engagement and Project Execution. The research problem was that project execution has remained a problem manifest in reports that only 25% of planned youth projects progressed past the execution stage in 2020 and this number fell to 17% in 2021. This means that the vast majority of projects are never executed, which is a cause for concern as it led to loss of government funds. Hence the study objectives were: to examine the relationship between workforce diversity management and project execution, to examine the relationship between stakeholder engagement and project execution and to examine the combined effect of workforce diversity management and stakeholder engagement on project execution. The study took a cross-sectional approach, and a sample of 108 projects was chosen from 150, using a simple random sampling technique. A questionnaire was used to collect data. Results show that there is a positive relationship between workforce diversity management and project execution, there is a significant positive relationship between stakeholder engagement and project execution, and that workforce diversity management, which accounts for a small part of project execution, has a significant influence on project execution. The addition of stakeholder engagement reveals almost a third of the variability in project execution. The model results also show that stakeholder engagement significantly influences or predicts project execution. In conclusion, the findings of this study underscore the significant effect of workforce diversity management and stakeholder engagement on the execution of projects, with specific emphasis on Youth Livelihood Projects in the Kampala Metropolitan Area. Therefore, it was recommended that an investment in diversity training is imperative, these projects should actively strive to create inclusive project teams, ensuring representation from different ethnicities, genders, educational backgrounds, and experiences. It was also recommended that coordinators and managers should prioritize the development and implementation of comprehensive stakeholder engagement strategies, initiatives should be taken to provide stakeholders with capacity building opportunities and that project managers of Youth Livelihood Projects in the Kampala Metropolitan Area prioritize the development and implementation of robust stakeholder engagement strategies.
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    Financial Innovation, Financial Inclusion and Financial Performance of Micro Finance Institutions (Mfis) in Mbarara City.
    (Makerere University Business School., 2023-12-05) Tunanukye Jevineal
    This study examined financial innovation, financial inclusion and financial performance of micro finance institutions in Mbarara city. A cross sectional survey design was employed whereby data were collected at a specific point in time. Given the nature of research objectives, correlation analysis was performed to test associations between the study variables, while a hierarchical regression analysis was used to test both the individual and combined predictive power financial innovation and financial inclusion on financial performance Data was analyzed using SPSS.The study results show that there is a positive and significant relationship between financial innovation and financial performance. There was also a positive and significant relationship between financial innovation and financial inclusion. It was further established that there was a positive and significant relationship between financial inclusion and financial performance. The study recommends that Micro finance institutions should continuously innovate to create new processes and products that will ease the customer experience. Micro finance institutions should also encourage access and usage of their products through extending their services to the underserved population especially in the rural areas. The government should create policies that encourage innovation in the microfinance institutions such that it can achieve financial inclusion of its population leading to overall economic development. The study suggests that future research may find out the relationship of other variables like crisis management and team competences to find out if they explain the remaining percentage of financial performance.