Dissertations and Theses (Master's & Doctoral)

Permanent URI for this collection

http://hdl.handle.net/20.500.12282/5157

Browse

Now showing 1 - 20 of 469

A Review on Implementation of The Human Resource Information Systems in National Water and Sewerage Corporation.
(Makerere University Business School, 2023-12-01) Wesonga Elizabeth
The purpose of the study is to Review on Implementation of the Human Resource Information Systems in National Water and Sewerage Corporation (NWSC) in Uganda. The focus is to examine the HRIS management practices at NWSC, the management challenges that affect the implementation of HRIS at NWSC and suggest appropriate management strategies that can improve HRIS implementation at NWSC. The study had a sample of 59 employees who were selected to participate in filling in the questionnaire. The descriptive statistics were used to analyze the data using STATA. The study found that the HRIS management practices that are implemented at NWSC were highly agreed upon by the respondents and these included the company payroll system, employee data storage, employee recruitment, creating and updating succession plans for key positions, preparing government reports on placement information, staff training, staff leave management, performance management, health insurance management, project planning, feedback mechanisms and employee Self-Service. The key findings of the management challenges that affect the implementation of HRIS management practices at NWSC indicated that there is a lot of manual effort put into use of the system, limited HRIS training for employees, the low level of importance attributed to HR functions in general, the functionality of the HRIS is limited, there is ineffective Human Resource Management, the staff are not readily embracing technical training programs for computer usage. The study recommends that NWSC should adjust the HRIS modules to make them user friendly and compatible with the daily routines of the employees.
Access to Finance and Growth Of Small And Medium Enterprises In Uganda.
(Makerere University Business School, 2023-11-30) Kisambira, Musa
The purpose of the study was to establish the relationship between access to finance and the growth of Small and Medium Enterprises in Kampala Uganda. The study adopted a cross sectional descriptive and survey design that involved 116 private schools in Kampala. The results indicate that access to finance and structure of banks cause a significant variation in growth of SMEs. However, bank, business support services and collateral requirements had no significant variation in growth of SMEs. The combined effect of the independent variable caused a significant variation which was more than some of the independent variables except financial information access. Access to financial information is the most influential factor driving SME growth, leading to substantial development compared to those with limited access. Bank and business support services show minimal impact on SME growth, and their structures contribute less than financial information access. While collateral requirements are linked to growth, other factors play a more significant role. The study recommends that; stakeholders must focus on enhancing financial information access through initiatives like accessible databases and financial literacy programs to promote SME growth. Tailored support services from financial institutions, including specialized advice and networking opportunities, to maximize their impact. Banks should optimize their structure, streamline processes, and adopt a customer-centric approach to better serve SMEs. Re- evaluating collateral requirements, striking a balance between risk assessment and credit accessibility, is crucial. The study had several limitations. First, sampling bias was present as the selection of private schools in Kampala did not represent all SMEs in the region. Additionally, data collection was challenging due to SME owners' reluctance to share sensitive financial information. The study's timeframe was limited, hindering the capture of long term trends in SME growth and finance access. Areas for further research include; a longitudinal study to gain valuable insights into the long-term effects of access to finance on SME growth. A comparative analysis of different SME types in various industries across Uganda to provide a more comprehensive understanding. Complementing quantitative analysis with qualitative research methods, such as in-depth interviews, to capture contextual factors overlooked in data.
Access to Finance and Survival Of Female-Owned Enterprises in Suburban Areas During The Post Covid-19 Era: A Case of Kampala District.
(Makerere University Business School, 2024-06-04) Kemigisa Hilda
The study sought to examine the relationship between access to finance and survival of female-owned small and medium enterprises in sub-urban areas during the Post COVID-19 era in Kampala district. The main objectives of the study was to examine the relationship between financial services accessibility and business survival; establish the relationship between financial services quality and business survival; assess the relationship between financial services terms and business survival; and examine the relationship between financial services accessibility, financial services quality, financial services terms and survival of female-owned small and medium enterprises in sub-urban areas during the Post COVID-19 era in Kampala district. The study adopted a cross sectional survey design with a population of 313 Female-owned enterprises from which a sample of 175 was selected using simple random sampling. A structured questionnaire was used to collect data. Findings indicated that there were both positive and significant relationships between financial services accessibility, financial services quality, financial services terms and business survival of Female-owned enterprises. Results from regression analysis showed that financial services accessibility, financial services quality and financial services terms were significant predictors of business survival of Female-owned enterprises. The study recommends that further studies should be carried out comprising of other factors which were not part of the model. The stakeholders in the SME sector should develop strategies in line with the study variable relationships to enhance the survival of Female-owned enterprises in Uganda.
Access to Finance, Human Resource Competence, and Performance of Small and Medium Enterprises in Uganda: A Case of SMEs in Nakawa Division.
(Makerere University Business School, 2025-10-13) Byaruhanga Hamilton
This study investigates the relationship between access to finance, human resource competence, and the performance of small and medium-sized enterprises (SMEs) in the Nakawa division of Uganda. A cross-sectional quantitative survey design was employed, targeting a population of 750 registered SMEs, with a final sample size of 253 determined through proportionate sampling. Data were collected using self-administered structured questionnaires from SME owners or managers. The analysis, conducted using descriptive, correlation, and regression techniques, reveals significant correlations between access to finance, human resource competence, and SME performance. The regression results indicate that both access to finance (β = .299, p < .001) and human resource competence (β = .543, p < .001) positively and significantly impact SME performance, explaining 64.1% of the variance (Adjusted R² = .637). This study contributes to understanding the determinants of SME performance in Uganda, providing insights into how financial access and employee competence affect SME growth and sustainability. Ethical considerations, including confidentiality and anonymity, were strictly adhered to throughout the research process. To enhance SME performance, the study recommends that policymakers and financial institutions create tailored financial products with favorable terms while promoting financial literacy and credit management education for SME owners. Additionally, SMEs should adopt strategic human resource planning that aligns competencies with business objectives to strengthen their competitive edge.
Access to Finance, Technology Cost And Financial Performance of SMES in Ugnanda. A Case of Selected SMES in Arua City.
(Makerere University Business School, 2025-06-16) Kissah Verous
This study investigates the relationship between access to finance, technological costs, and the financial performance of SMEs in Uganda, focusing on selected SMEs in Arua City. The research aims to address the problem of inadequate financial performance among SMEs despite their significant contributions to the economy. The primary objectives are to examine the relationship between access to finance and financial performance, evaluate the impact of technological costs on financial performance, and assess the combined effect of these factors. A cross-sectional quantitative survey design was employed, targeting a population of 120 SMEs from which a sample size of 92 SMEs was determined using the Krejcie and Morgan (1970) table. Data were collected using structured questionnaires distributed to individuals responsible for financial management within the SMEs. The data were analyzed using SPSS The findings revealed a positive and significant relationship between access to finance and financial performance, with access to finance showing a strong influence on profitability and growth. Technological costs also exhibited a significant positive relationship with financial performance, particularly in terms of organizational capacity and change management. The regression analysis demonstrated that both access to finance and technological costs significantly predict financial performance, with technological costs having a slightly stronger impact. Major findings indicated that improved access to finance enables SMEs to invest in operations, expand market presence, and implement strategic initiatives, thereby boosting financial performance. Similarly, strategic investments in technology enhance operational efficiency, productivity, and competitiveness, leading to better financial outcomes. The combined effect of access to finance and technological costs accounted for 55.3% of the variance in financial performance, underscoring the critical importance of these factors. Based on these findings, it is recommended that policymakers create supportive financial regulations to reduce collateral requirements for SME loans and that financial institutions design affordable and flexible financial products tailored to SMEs. Additionally, SMEs should establish dedicated technology investment funds and develop training programs to enhance digital literacy and technological proficiency among employees. These strategies will enable SMEs to optimize their financial resources, invest in technology effectively, and sustain long-term growth and profitability.
Access To Informal Finance, Financial Capability, And the Performance of Micro and Small-Scale Enterprises (MSSEs) In Kampala.
(Makerere University Business School, 2025-08-28) Achura Gad Apollo
This study investigates the relationship between access to informal finance, financial capability, and the performance of Micro and Small-Scale Enterprises (MSSEs) in Kampala, Uganda. The specific objectives were to examine the relationship between access to informal finance and MSSE performance, assess the impact of financial capability on performance, and evaluate the influence of both factors. A cross-sectional research design was employed, incorporating both quantitative and qualitative data collection methods. Data was gathered using structured questionnaires and interviews from a sample of 380 MSSEs in Kampala. The findings revealed a significant positive relationship between access to informal finance and MSSE performance, with informal finance playing a crucial role in improving sales returns, market share, and customer base growth. Similarly, financial capability, particularly in income management, financial acumen, and strategic financial planning, had a strong impact on performance. The influence of access to informal finance and financial capability was also highly significant in enhancing the overall success and sustainability of MSSEs. The study recommends that policymakers focus on improving financial literacy among MSSE owners and expanding access to affordable informal finance options. Additionally, MSSEs should be encouraged to develop long-term financial strategies and make informed financial decisions to improve business sustainability. Further research should explore the role of digital financial services and gender disparities in accessing finance within the MSSE sector.
Access to Micro Credit, Business Training Packages to Support Businesses and Business Growth. A Case Study of Emyooga Groups in Kaabong District
(Makerere University Business School, 2023-12-08) Nachiyo Lucy
Business growth and donor funding currently falls short in supporting the rural entrepreneurship groups. This study sought to investigate the relationship between Access to Micro Credit, Training and Business Growth among Emyooga groups’ association in Kaabong District with the objectives of investigating the relationship between access to micro credit and business growth, investigating the relationship between training packages and business growth and finding out the predicting power of access to micro credit and training packages onto business growth of Emyooga groups’ association in Kaabong District. The study specifically employed a cross sectional research design with a quantitative approach in particular. Primary data was collected from 201 from the thirteen sub counties and one town council using both probability and non-probability sampling techniques were employed. Simple random technique was used to select the Emyooga groups’ association in each Sub County and town council and Purposive sampling technique was used to select the three respondents from each Emyooga’s group that included the; chairperson, treasure and the general secretary. Data was analyzed using IBM SPSS statistics software version 25 for both descriptive and inferential statistics. Findings of this study indicated that access to micro credit and training packages have a significant positive association with Business growth. Multiple regression results also indicate a significant influence of micro credit and training packages on business growth. The study recommends government of Uganda to work tiresomely to ensure that Emyooga groups’ association in Kaabong District are trained and equipped with relevant skills regarding the businesses they come up with and the specific trainings need to be customized since different groups may have different kind of business dealt in. The study also recommends that Access to Micro Savings, Micro Loans and Micro Grants should be made possible so that the groups can be in position to operate their respective businesses normally and on a continuous basis. This study has a valuable implication to enable Emyooga groups to utilize the provision of micro credit and trainings packages.
Accountability Mechanisms, Stakeholder Participation and Sustainability of Public Infrastructure Projects in Uganda.
(Makerere University Business School, 2024-09-09) Nakamanya Rashida
This study sought to examine the relationship between accountability mechanisms, stakeholder participation and project sustainability among infrastructure projects in Uganda. It was guided by specific objectives of; establishing the relationship between accountability mechanisms and project sustainability, ascertaining the relationship between stakeholder participation and project sustainability as well as examining the combined relationship between accountability mechanisms, stakeholder participation and project sustainability among public infrastructure projects in Uganda. Using a cross-sectional research design, quantitative data was analyzed with SPSS version 25 to explore these connections. Out of 224 respondents, 200 completed the questionnaires, yielding an 89.29% response rate. Correlation and regression analyses were applied to identify relationships between variables. The findings revealed a significant and positive relationship between; accountability mechanisms and project sustainability, stakeholder participation and project sustainability and the combined effect of both on project sustainability in Uganda's infrastructure projects. Accountability mechanisms were found to have a stronger impact on project sustainability compared to stakeholder participation. The study recommends training employees to strengthen accountability mechanisms and stakeholder participation, emphasizing the importance of consulting stakeholders and promoting participatory decision-making among public entity managers to enhance project sustainability. Regulatory efforts should also highlight accountability mechanisms and stakeholder participation as crucial factors for project sustainability in infrastructure projects. The findings contribute to theoretical and practical debates on project sustainability, aligning with stakeholder theory by highlighting the positive relationships between accountability mechanisms, stakeholder participation, and project sustainability. The study underscores the importance of combining these factors to predict sustainability outcomes in infrastructure projects. In practice, construction firms should enhance accountability mechanisms and stakeholder engagement during project implementation to bolster sustainability efforts. Future research should extend these findings by exploring other predictors of project sustainability beyond accountability mechanisms and stakeholder participation. Additionally, scholars are encouraged to conduct comparable studies in different contexts to validate the findings. This study presents a snapshot of infrastructure projects in Uganda; further research could delve into longitudinal studies using secondary data to corroborate these results. Future investigations might explore additional drivers of project sustainability beyond those examined here, broadening our understanding of sustainable project management.
Accounts Receivable Premium Management Practices at Nic General Insurance Company Limited.
(Makerere University Business School, 2025-04-29) Mirembe Victoria
This study examined accounts receivable premium management practices at NIC general insurance company limited. The objectives of this study were to examine the receivable management practices at NIC general insurance company limited, to examine the challenges of receivable management practices at NIC general insurance company limited and to propose the solutions to the challenges of Accounts receivables management practices at NIC general insurance company limited. The study adopted a cross sectional research design where data was collected at one point in time from a population of 95 respondents. This data was collected using a questionnaire which was tested for validity and reliability. Descriptive statistics were used to analyze the data. The results showed that that the company applies stringent credit policy, has debtor’s ledgers and control accounts, the customers are also left customer alone to decide when to pay and that the company computes for the average collection period. The challenges highlighted were that some conversations on credit normally go undocumented, there are also delays due to internal communication and that the billing procedures are inconsistent and that there are inadequate verification procedures for customers. It was therefore recommended that it is important for the company to Create a dispute resolution procedure to quickly address clients' concerns, make sure that all payment terms are spelled out in a legal agreement the company representatives need to ensure a mutual understanding and acceptance of payment terms before commencing work and that there is need to document all non-written conversations.
Adoption of Digital Interactive Platforms, Usage Behavior and Customer Brand Engagement in Stanbic Bank Uganda.
(Makerere University Business School, 2024-07-02) Nassuna Allen
This study examines the relationship between adoption of digital interactive platforms, usage behavior, and customer brand engagement. Specifically, the study analyzes the relationship between adoption of digital interactive platforms and customer brand engagement, relationship between adoption of digital interactive platforms and usage behavior, the relationship between usage behavior and customer brand engagement, and the mediation effect of usage behavior in the relationship between adoption of digital interactive platforms and customer brand engagement. The study adopted a cross-sectional survey design with a quantitative approach. Out of sample size of 136, Only 125 respondents managed to fill and return the questionnaires given to them resulting in a response rate of 92 percent. The key findings of the study indicate that there is a significant and moderate relationship between adoption of digital interactive platforms and customer brand engagement. Secondly it was established that there is a significant and strong relationship between adoption of digital interactive platforms and usage behavior. Thirdly it was established that there is a significant and strong relationship between usage behavior and customer brand engagement. These results also indicate that adoption of digital interactive platforms and usage behavior, contribute a 59.8% of the variation in customer brand engagement. Mediation effect (indicate the mediation effect the way you have stated other key findings. Accordingly, the adoption of digital interactive platforms increases substantially contributes to increased customer brand engagement in Stanbic Bank Uganda and hence the latter should continue to invest in these platforms to foster a more engaged customer base. It is recommended that bank managers should ensure that the security mechanism of digital interactive platforms is improved by developing several backup systems to ensure safe use.
Adoption of Electronic Procurement by Contractors in South Western Uganda
(Makerere University Business School, 2025-08-29) Ahabwe Armyline
This study investigates the adoption of e-procurement among contractors in South Western Uganda, focusing on perceived usefulness, perceived ease of use, and attitudes towards the technology. E-procurement's adoption is known to vary across sectors and regions, with significant investments seen in countries like South Africa and Kenya. In Uganda, while e-procurement offers opportunities for improving procurement processes, challenges such as delays in payments, corruption, and inadequate technical capacity hinder its widespread use. The study employs the Technology Acceptance Model (TAM) to analyse how perceived usefulness and ease of use influence attitudes and adoption rates among contractors. Research objectives include examining relationships between perceived usefulness, ease of use, attitude, and e-procurement adoption. This study explores the adoption of e-procurement among contractors in South Western Uganda, employing a cross-sectional design and survey methodology. The research targeted public contractors involved in various procurement activities, with a sample size of 138 determined through Krejcie and Morgan's table. Stratified random sampling ensured representation across different contract types and sectors. Primary data was collected via structured surveys and semi-structured interviews. With a response rate of 79% from 109 surveyed contractors, the study finds that perceived usefulness and perceived ease of use significantly influence e-procurement adoption, while attitude plays a substantial role in this process. The analysis reveals that perceived ease of use has the strongest correlation with adoption, followed by perceived usefulness, and then attitude. Regression analysis indicates that these factors collectively explain 54.4% of the variance in e-procurement adoption. The study concludes that demonstrating the practical benefits, ensuring user-friendliness, and fostering positive attitudes are crucial for increasing adoption rates. Recommendations include designing intuitive systems, providing comprehensive training, and sharing success stories. The study identifies limitations such as varying technological literacy and a cross-sectional design, suggesting areas for further research include examining technological proficiency, conducting longitudinal studies, and exploring adoption across different contractor segments.
Adoption of Fintech in Standard Chartered-Bank Uganda
(Makerere University Business School, 2024-10-27) Nalukenge Solome Kasule
This study investigated the adoption of financial technology (FinTech) at Standard Chartered Bank Uganda, focusing on the progress of FinTech development, key drivers of success, challenges faced, and best practices for broader adoption in the banking sector. The research aimed at providing insights that can guide other banks in leveraging FinTech for enhanced operational efficiency and customer satisfaction. The study employed a mixed-method approach, combining quantitative and qualitative data. Quantitative analysis was conducted using descriptive statistics to examine the study variables, while qualitative data was gathered through interviews with the ICT department and senior management team at Standard Chartered Bank Uganda and analyzed using AT-las ti. This comprehensive approach ensures a robust understanding of the factors influencing FinTech adoption at the bank. The Findings of study revealed that Standard Chartered Bank Uganda has made significant strides in adopting FinTech solutions, such as mobile banking and digital payment systems. Regular progress reviews and the use of specific Key Performance Indicators (KPIs) have facilitated continuous evaluation and improvement of these innovations. The success of FinTech adoption at the bank is driven by strategic partnerships with FinTech startups, a supportive regulatory environment, and a strong focus on customer-centricity. These factors have enabled the bank to introduce innovative solutions, enhance service offerings, and increase customer satisfaction. However, the bank faces challenges related to cybersecurity risks, regulatory compliance, and the integration of new technologies with legacy systems. Addressing these challenges requires continuous investment in security measures, dedicated compliance efforts, and enhancements to IT infrastructure. The study recommends developing a comprehensive FinTech adoption strategy that involves Stakeholder Engagement and Strategic Objectives and Goals, fostering an innovation-friendly environment, and sharing lessons learned through industry forums. These best practices can guide other banks in their FinTech journeys, promoting broader adoption and success. The study concludes that whereas Standard Chartered Bank Uganda has successfully adopted various FinTech solutions, ongoing efforts need to address challenges like (Regulatory and Compliance, Technological Integration Issues, Security and Privacy Concern and Customer Adoption and Trust) and sustain progress. The bank’s experience offers valuable insights and best practices that can benefit other financial institutions looking to leverage FinTech for operational and customer service improvements. Future research should focus on comparative studies across multiple banks, customer perspectives on FinTech, the impact of FinTech on financial inclusion, and the economic impact of FinTech adoption. Additionally, studies on technological integration, cyber security, and regulatory frameworks will provide deeper insights into the multifaceted impact of FinTech in the banking section.
Agency Banking, Liquidity Management and Financial Inclusion in Rural Uganda:
(Makerere University Business School, 2024-11-06) Ssebaggala, Abbey
The study aimed to examine the relationship between of Agency Banking, Liquidity Management on Financial Inclusion in Mityana District. The study was guided by the following objectives; (1) to assess the relationship between Agency banking and financial inclusion in Mityana District, (2) to examine the relationship between agency banking and liquidity management in Mityana District, (3) to examine the relationship between liquidity management and financial inclusion in Mityana District, and (4) to examine the mediating role of liquidity management in the relationship between agency banking and financial inclusion in Mityana District. The study employed a cross-sectional survey design. From a total population of 107,209 households, a sample of 384 households was determined using Krejcie and Morgan’s (1970) formula and selected through simple random sampling. Data was collected using a questionnaire and the responses were tabulated and analysed using SPSS software. Pearson’ correlation coefficient was used to assess the relationship between independent variables and the dependent variable. Additionally, regression analysis was used to examine the effect of independent variables on the dependent variable. Mediation analysis was performed using the Sobel test within SPSS to investigate any mediating effects. The findings reveal that agency banking is positively correlated with financial inclusion, indicating its essential role in improving access to financial services. Secondly, a strong correlation exists between agency banking and liquidity management, suggesting that enhancing agency banking practices can substantially improve liquidity. Thirdly, liquidity management shows a very strong positive correlation with financial inclusion, emphasizing its critical contribution to accessing financial services. Lastly, the results indicate that liquidity management mediates the relationship between agency banking and financial inclusion, highlighting that while agency banking directly impacts financial inclusion, its effects are enhanced through improved liquidity management. Financial institutions should strengthen their support for agency banking by providing comprehensive training and resources for agents. This includes educating agents about the full range of financial products available and effective customer engagement techniques.
Agile Practices, Socio-Cognitive Space, Project Team Resilience and Project Success of Road Construction Projects in Uganda.
(Makerere University Business School, 2022-12-09) Wembabazi Joseph
This study examined the mediating role of project team resilience between Agile practices, socio cognitive spaces and project success among road construction projects in Uganda. The objectives of the study were to examine the relationship between agile practices and project success, to examine the relationship between agile practices and Project Team Resilience, to examine the association between Project Team Resilience and Project success, to examine the mediating role of Project Team Resilience in the relationship between Agile Practices, and Project Success, to examine the relationship between socio-cognitive space and Project success, to examine the mediating role of Project Team Resilience in the relationship between socio- cognitive space and Project Success The study was based on a cross-sectional design with a quantitative approach. Data was analyzed using ordinary partial least squares regression through SmartPLS version 3.3.3, the authors tested the study hypotheses based on survey data collected from respondents of 44 completed road projects selected randomly to complete a self-administered questionnaire. The results indicate that Agile practice and socio-cognitive space have a significant influence on project success. The results also show that project team resilience partially mediates the relationship between Agile practices, socio- cognitive space and project success. The major limitation of the study is that the authors have used cross-sectional data to test these research hypotheses. However, this was minimized following Guide and Ketokivi’s (2015) recommendation on how to address thelimitations of cross sectional data by targeting key respondents with the highest level of expertise required to answer the questionnaire. To achieve road constructions project success, Project managers should capitalize on Agile practices, creating socio-cognitive space to empower employees, empathizing mastery approaches, social capital and collective efficacy which are useful in achieving project success. Key words: Agile practices, socio-cognitive space. Project team resilience, project success.
Agricultural Commercialization, Institutional Characteristics, Farm Characteristics and Welfare of Farmers in Uganda: A Case Kiboga District.
(Makerere University Business School, 2025-10-15) Tabisa Birungi
This study examined the impact of agricultural commercialization on the welfare of farmers in Kiboga District, Uganda, with a focus on the following specific objectives; to examine the effect of agricultural commercialization on welfare of farmers in Uganda. to examine the effect of institutional characteristics on welfare of farmers in Uganda, to examine the effect of Farm characteristics on welfare of farmers in Uganda, to examine the moderation effect of farm characteristics on the relationship between agricultural commercialization and the welfare of farmers in Uganda and also examine the moderation effect of institutional characteristics on the relationship between agricultural commercialization and the welfare of famers in Uganda. Using quantitative approaches, data was collected and questionnaires targeting smallholder farmers. The study analyzed the relationships between agricultural commercialization, institutional factors such as credit access and cooperative membership, and farm characteristics like size and productivity. Results revealed that agricultural commercialization significantly enhances farmers' welfare by increasing income and access to essential services, with institutional and farm characteristics playing a crucial role in moderating these effects. Recommendations for policy improvements suggested were: to emphasize strengthening institutional support, promoting technological adoption, and enhancing market access to optimize the benefits of agricultural commercialization.
Agro-Credit Facility, Value Addition Practices, And Quality Management Among Maize Farmers in Kiryandongo.
(Makerere University Business School, 2025-10-21) Ssempala, Phahimah
Quality management for maize is fundamental for safeguarding safety, nutritional value, and ensuring marketability the cereal worldwide. Nonetheless, quality management among maize farmers remains low. Accordingly, this study was established to examine the relationship between agro-credit facility, value-addition practices and quality management among maize farmers in Kiryandongo district. The objectives were; to examine the relationship between agro-credit facility and quality management; examine the relationship between value-addition practices and quality management; and examine the joint relationship between agro-credit facility, value addition and quality management among maize farmers. The study was a cross-sectional design which applied a quantitative approach. The sample comprised 236 maize farmers, selected using systematic sampling from a population of 575 maize farmers in Kiryandongo district. A structured questionnaire was used to obtain data. SPSS (v 25) was applied in data analysis to obtain a frequency table, Pearson Correlation and Hierarchical Regression Models for interpretation of results. The study found a positive association between agro-credit facility and quality management. There was a positive relationship between value addition practices and quality management among maize farmers. Furthermore, the study obtained that agro-credit facility and quality management are significant predictors for quality management among maize farmers. Agro-credit facility was found to cause higher predictability towards quality management compared to value-addition practices. The study concludes that ensuring quality management for maize cannot manifest to some extent without agro-credit facility and value addition. The study recommends; flexing terms and conditions for accessing agro-credit facility to farmers; increasing credit accessibility; and stimulating efficiency in extending agro-credit facility to farmers.
Agro-Financing and Commercialisation of Small-Scale Farmers in Kyotera District.
(Makerere University Business School, 2025-11-19) Mukasa Sonia
Agriculture remains the backbone of Uganda’s rural economy, yet the commercialization of small-scale farmers continues to be constrained by limited access to agro-financing. This study examined the relationship between agro-financing mechanisms and the commercialization of small-scale farmers in Kyotera District. Specifically, the research assessed the influence of agricultural credit facilities, cooperative-based financing, and input financing programs on the transition of farmers from subsistence to market-oriented production. A cross-sectional research design was employed, using both quantitative and qualitative approaches. A sample of 352 respondents was selected from a target population of 830, including small-scale farmers, cooperative leaders, financial institution officers, and government officials. Stratified, purposive, and simple random sampling techniques were used to ensure representation across key stakeholder groups. Data was collected through structured questionnaires, key informant interviews, and document review. Instrument validity was ensured through expert review, while reliability was confirmed through a pre-test and Cronbach’s alpha analysis. Data was analyzed using descriptive statistics, correlation analysis, and regression modeling. Findings revealed a significant relationship between agro-financing and the level of commercialization among small-scale farmers. Agricultural credit facilities were found to positively influence production scale and market participation. Cooperative-based financing enhanced farmers’ collective bargaining power, while input financing programs improved access to fertilizers, improved seed, and other productivity-enhancing inputs. However, constraints such as high collateral requirements, limited financial literacy, and bureaucratic loan procedures hindered effective utilization of financing opportunities. The study concludes that expanding access to affordable and flexible agro-financing options is essential for enhancing commercialization and improving rural livelihoods. It recommends strengthening cooperative lending systems, increasing financial education, and tailoring credit products to the needs and capacity of resource-constrained farmers. The findings have implications for policymakers, development practitioners, and financial institutions committed to promoting agricultural transformation in Uganda.
Alternative Work Arrangements, Perceived Supervisory Support and Perceived Work-Life Balance Among Employees in The Selected Petroleum Companies in Uganda.
(Makerere University Business School, 2024-09-11) Tukei Ferdinand
This dissertation investigates the impact of alternative work arrangements and perceived supervisory support on work-life balance among employees in Uganda's petroleum sector. With the backdrop of a demanding and high-stress environment, the study emphasizes the importance of innovative work policies and strong supervisory roles in enhancing employee well-being and productivity. Specifically, it examines how flextime, telecommuting, and job sharing as forms of alternative work arrangements influence work-life balance and how these effects are mediated by the level of supervisory support perceived by employees. Utilizing a cross-sectional research design, data were collected through structured questionnaires from a sample of 103 employees across various petroleum companies located in Kampala and Wakiso districts. The analysis incorporated Pearson correlation and regression methods to establish the relationships and mediation effects. The findings demonstrated a strong positive correlation between alternative work arrangements and work life balance (r = .654, p < .01), and between perceived supervisory support and work-life balance (r = .810, p < .01). Additionally, perceived supervisory support significantly mediated the relationship between alternative work arrangements and work-life balance, suggesting that the presence of supportive supervisors enhances the effectiveness of flexible work policies. The study concludes with recommendations for petroleum companies to formalize alternative work arrangements and enhance supervisory support through targeted training programs. These initiatives are expected to cultivate a supportive work culture that actively promotes and sustains work-life balance, potentially leading to improved job satisfaction and reduced employee turnover. Limitations of the study include its cross-sectional nature and the geographical and sector-specific focus, which may affect the generalizability of the findings. Future research could explore these relationships using a longitudinal design and expand the study to other regions and sectors to provide a more comprehensive understanding of the dynamics at play.
An Assessment of Access to Finance by Small and Medium-Size Enterprises (Smes). A Case of Klan Logistics Ltd.
(Makerere University Business School, 2024-10-29) Tibingana, Bill Andrew
The case study aimed to examine various sources and challenges of accessing finance by Klan Logistics Ltd and to recommend strategies to enhance their access to finance, using the Pecking Order Theory as the theoretical framework. The research objectives included exploring available financing options, assessing access challenges, and suggesting improvements. The case study focused on Klan Logistics Ltd in Uganda, highlighted that bank loans are the most available and preferred financing source, though grants are perceived as least accessible. Challenges included the unwillingness of financial institutions to bear risks, limited awareness of alternative financial products, high interest rates, and collateral requirements. These issues aligned with broader literature on SME financing challenges and reflected the Pecking Order Theory's emphasis on firms' preference for internal financing first, followed by debt and equity as a last resort. Recommendations to improve access include diversifying financial sources, focusing on bank loans and microfinance, enhancing creditworthiness, exploring leasing and trade credit, reducing collateral demands, improving financial transparency, investing in financial education, leveraging government support programs, developing a strong business plan, improving negotiation skills, seeking alternative financing options like crowd funding, and strengthening internal financial practices. These strategies are consistent with current trends and literature, emphasizing the need for diversification and improved financial management. While this case study focused on the logistics sector, future research could compare the challenges and opportunities in accessing finance across various sectors in Uganda, track impact of Digital Financial Services on SME Financing and assess the correlation between SMEs’ Financial literacy levels and their success in securing financing.
An Assessment of Customer Management Practices in Postbank Main Branch Uganda.
(Makerere University Business School, 2025-12-11) Arinaitwe Joseph Mibazi
The study examined the customer management practices in Post Bank Uganda and their effect on customer satisfaction or attrition. The objectives of the study included assessing the customer management practices in Post Bank Uganda, identifying the challenges faced by Post Bank Uganda during the implementation of customer management practices, and suggesting solutions to the challenges faced during the implementation of customer management practices. The population of 300 customers and employees and the sample size of 169 respondents, as determined by Krejicie and Morgan (1970), were studied. The study used a cross-sectional research design, and the questionnaire was tested for validity and reliability. Descriptive statistics, mainly mean and standard deviation, were used to answer the research objectives. The results indicated that overall, customers express a moderate level of satisfaction with Post Bank Uganda's customer management practices, with a mean score of 3.34. However, there are areas identified for potential improvement, such as communication effectiveness (mean score of 3.31) and the usability of the bank's website and mobile app (mean score of 2.74). The challenges included inconsistencies in service quality across different branches, with a mean score of 3.39, underscoring the importance of standardizing service levels to maintain customer trust and satisfaction. Additionally, high staff turnover, lack of a unified customer data management system, insufficient staff training on customer service, and limited technology infrastructure all present challenges, with mean scores ranging between 3.16 and 3.13. The suggested solutions included conducting market research to understand the changing customer preferences, which is seen as valuable, with a mean score of 3.39. This indicates recognition of the importance of staying attuned to evolving customer needs and preferences to inform strategic decision-making and tailor service offerings accordingly. Improving coordination and communication between different branches is recognized as a potential solution, albeit with a lower mean score of 2.96. This suggests acknowledgment of the importance of fostering collaboration and alignment between branches to ensure consistent service delivery and customer experiences across all locations. There should be allocation of sufficient resources to customer management initiatives is crucial for the bank's success. This may involve increasing budgetary allocations, reallocating existing resources, or exploring partnerships to enhance capabilities in areas such as staff training, technology infrastructure, and customer service delivery.

Browse

Browsing Dissertations and Theses (Master's & Doctoral) by Title

Results Per Page

Sort Options