Department of Business Administration

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http://hdl.handle.net/20.500.12282/5155
The Department of Business Administration under the Faculty of Business Administration (FOBA) is a central academic unit of Makerere University Business School committed to excellence in teaching, research, and community engagement. The Department contributes significantly to the generation of scholarly outputs, including dissertations, research papers, policy briefs, and institutional publications. In alignment with the MUBS Institutional Repository Policy, this sub-community serves as a digital platform for collecting, preserving, and disseminating academic and research outputs produced by staff, students, and affiliated researchers. It supports open access principles, enhances research visibility, and ensures long-term digital preservation of knowledge resources.

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By submitting more faculty publications and postgraduate dissertations, the Department of Business Administration is strengthening its contribution to the MUBS Institutional Repository. Researchers are urged to deposit their work in accordance with funder and institutional open access guidelines. Staff and students receive periodic training on copyright compliance, metadata requirements, and repository submission. By integrating with worldwide indexing platforms such as Google Scholar and openAIRE, the repository improves the department's research visibility globally.

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Now showing 1 - 20 of 318
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    A Review on Implementation of The Human Resource Information Systems in National Water and Sewerage Corporation.
    (Makerere University Business School, 2023-12-01) Wesonga Elizabeth
    The purpose of the study is to Review on Implementation of the Human Resource Information Systems in National Water and Sewerage Corporation (NWSC) in Uganda. The focus is to examine the HRIS management practices at NWSC, the management challenges that affect the implementation of HRIS at NWSC and suggest appropriate management strategies that can improve HRIS implementation at NWSC. The study had a sample of 59 employees who were selected to participate in filling in the questionnaire. The descriptive statistics were used to analyze the data using STATA. The study found that the HRIS management practices that are implemented at NWSC were highly agreed upon by the respondents and these included the company payroll system, employee data storage, employee recruitment, creating and updating succession plans for key positions, preparing government reports on placement information, staff training, staff leave management, performance management, health insurance management, project planning, feedback mechanisms and employee Self-Service. The key findings of the management challenges that affect the implementation of HRIS management practices at NWSC indicated that there is a lot of manual effort put into use of the system, limited HRIS training for employees, the low level of importance attributed to HR functions in general, the functionality of the HRIS is limited, there is ineffective Human Resource Management, the staff are not readily embracing technical training programs for computer usage. The study recommends that NWSC should adjust the HRIS modules to make them user friendly and compatible with the daily routines of the employees.
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    Access to Finance and Survival Of Female-Owned Enterprises in Suburban Areas During The Post Covid-19 Era: A Case of Kampala District.
    (Makerere University Business School, 2024-06-04) Kemigisa Hilda
    The study sought to examine the relationship between access to finance and survival of female-owned small and medium enterprises in sub-urban areas during the Post COVID-19 era in Kampala district. The main objectives of the study was to examine the relationship between financial services accessibility and business survival; establish the relationship between financial services quality and business survival; assess the relationship between financial services terms and business survival; and examine the relationship between financial services accessibility, financial services quality, financial services terms and survival of female-owned small and medium enterprises in sub-urban areas during the Post COVID-19 era in Kampala district. The study adopted a cross sectional survey design with a population of 313 Female-owned enterprises from which a sample of 175 was selected using simple random sampling. A structured questionnaire was used to collect data. Findings indicated that there were both positive and significant relationships between financial services accessibility, financial services quality, financial services terms and business survival of Female-owned enterprises. Results from regression analysis showed that financial services accessibility, financial services quality and financial services terms were significant predictors of business survival of Female-owned enterprises. The study recommends that further studies should be carried out comprising of other factors which were not part of the model. The stakeholders in the SME sector should develop strategies in line with the study variable relationships to enhance the survival of Female-owned enterprises in Uganda.
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    Access to Finance, Human Resource Competence, and Performance of Small and Medium Enterprises in Uganda: A Case of SMEs in Nakawa Division.
    (Makerere University Business School, 2025-10-13) Byaruhanga Hamilton
    This study investigates the relationship between access to finance, human resource competence, and the performance of small and medium-sized enterprises (SMEs) in the Nakawa division of Uganda. A cross-sectional quantitative survey design was employed, targeting a population of 750 registered SMEs, with a final sample size of 253 determined through proportionate sampling. Data were collected using self-administered structured questionnaires from SME owners or managers. The analysis, conducted using descriptive, correlation, and regression techniques, reveals significant correlations between access to finance, human resource competence, and SME performance. The regression results indicate that both access to finance (β = .299, p < .001) and human resource competence (β = .543, p < .001) positively and significantly impact SME performance, explaining 64.1% of the variance (Adjusted R² = .637). This study contributes to understanding the determinants of SME performance in Uganda, providing insights into how financial access and employee competence affect SME growth and sustainability. Ethical considerations, including confidentiality and anonymity, were strictly adhered to throughout the research process. To enhance SME performance, the study recommends that policymakers and financial institutions create tailored financial products with favorable terms while promoting financial literacy and credit management education for SME owners. Additionally, SMEs should adopt strategic human resource planning that aligns competencies with business objectives to strengthen their competitive edge.
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    Access to Finance, Technology Cost And Financial Performance of SMES in Ugnanda. A Case of Selected SMES in Arua City.
    (Makerere University Business School, 2025-06-16) Kissah Verous
    This study investigates the relationship between access to finance, technological costs, and the financial performance of SMEs in Uganda, focusing on selected SMEs in Arua City. The research aims to address the problem of inadequate financial performance among SMEs despite their significant contributions to the economy. The primary objectives are to examine the relationship between access to finance and financial performance, evaluate the impact of technological costs on financial performance, and assess the combined effect of these factors. A cross-sectional quantitative survey design was employed, targeting a population of 120 SMEs from which a sample size of 92 SMEs was determined using the Krejcie and Morgan (1970) table. Data were collected using structured questionnaires distributed to individuals responsible for financial management within the SMEs. The data were analyzed using SPSS The findings revealed a positive and significant relationship between access to finance and financial performance, with access to finance showing a strong influence on profitability and growth. Technological costs also exhibited a significant positive relationship with financial performance, particularly in terms of organizational capacity and change management. The regression analysis demonstrated that both access to finance and technological costs significantly predict financial performance, with technological costs having a slightly stronger impact. Major findings indicated that improved access to finance enables SMEs to invest in operations, expand market presence, and implement strategic initiatives, thereby boosting financial performance. Similarly, strategic investments in technology enhance operational efficiency, productivity, and competitiveness, leading to better financial outcomes. The combined effect of access to finance and technological costs accounted for 55.3% of the variance in financial performance, underscoring the critical importance of these factors. Based on these findings, it is recommended that policymakers create supportive financial regulations to reduce collateral requirements for SME loans and that financial institutions design affordable and flexible financial products tailored to SMEs. Additionally, SMEs should establish dedicated technology investment funds and develop training programs to enhance digital literacy and technological proficiency among employees. These strategies will enable SMEs to optimize their financial resources, invest in technology effectively, and sustain long-term growth and profitability.
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    Access To Informal Finance, Financial Capability, And the Performance of Micro and Small-Scale Enterprises (MSSEs) In Kampala.
    (Makerere University Business School, 2025-08-28) Achura Gad Apollo
    This study investigates the relationship between access to informal finance, financial capability, and the performance of Micro and Small-Scale Enterprises (MSSEs) in Kampala, Uganda. The specific objectives were to examine the relationship between access to informal finance and MSSE performance, assess the impact of financial capability on performance, and evaluate the influence of both factors. A cross-sectional research design was employed, incorporating both quantitative and qualitative data collection methods. Data was gathered using structured questionnaires and interviews from a sample of 380 MSSEs in Kampala. The findings revealed a significant positive relationship between access to informal finance and MSSE performance, with informal finance playing a crucial role in improving sales returns, market share, and customer base growth. Similarly, financial capability, particularly in income management, financial acumen, and strategic financial planning, had a strong impact on performance. The influence of access to informal finance and financial capability was also highly significant in enhancing the overall success and sustainability of MSSEs. The study recommends that policymakers focus on improving financial literacy among MSSE owners and expanding access to affordable informal finance options. Additionally, MSSEs should be encouraged to develop long-term financial strategies and make informed financial decisions to improve business sustainability. Further research should explore the role of digital financial services and gender disparities in accessing finance within the MSSE sector.
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    Access to Micro Credit, Business Training Packages to Support Businesses and Business Growth. A Case Study of Emyooga Groups in Kaabong District
    (Makerere University Business School, 2023-12-08) Nachiyo Lucy
    Business growth and donor funding currently falls short in supporting the rural entrepreneurship groups. This study sought to investigate the relationship between Access to Micro Credit, Training and Business Growth among Emyooga groups’ association in Kaabong District with the objectives of investigating the relationship between access to micro credit and business growth, investigating the relationship between training packages and business growth and finding out the predicting power of access to micro credit and training packages onto business growth of Emyooga groups’ association in Kaabong District. The study specifically employed a cross sectional research design with a quantitative approach in particular. Primary data was collected from 201 from the thirteen sub counties and one town council using both probability and non-probability sampling techniques were employed. Simple random technique was used to select the Emyooga groups’ association in each Sub County and town council and Purposive sampling technique was used to select the three respondents from each Emyooga’s group that included the; chairperson, treasure and the general secretary. Data was analyzed using IBM SPSS statistics software version 25 for both descriptive and inferential statistics. Findings of this study indicated that access to micro credit and training packages have a significant positive association with Business growth. Multiple regression results also indicate a significant influence of micro credit and training packages on business growth. The study recommends government of Uganda to work tiresomely to ensure that Emyooga groups’ association in Kaabong District are trained and equipped with relevant skills regarding the businesses they come up with and the specific trainings need to be customized since different groups may have different kind of business dealt in. The study also recommends that Access to Micro Savings, Micro Loans and Micro Grants should be made possible so that the groups can be in position to operate their respective businesses normally and on a continuous basis. This study has a valuable implication to enable Emyooga groups to utilize the provision of micro credit and trainings packages.
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    Accountability Mechanisms, Stakeholder Participation and Sustainability of Public Infrastructure Projects in Uganda.
    (Makerere University Business School, 2024-09-09) Nakamanya Rashida
    This study sought to examine the relationship between accountability mechanisms, stakeholder participation and project sustainability among infrastructure projects in Uganda. It was guided by specific objectives of; establishing the relationship between accountability mechanisms and project sustainability, ascertaining the relationship between stakeholder participation and project sustainability as well as examining the combined relationship between accountability mechanisms, stakeholder participation and project sustainability among public infrastructure projects in Uganda. Using a cross-sectional research design, quantitative data was analyzed with SPSS version 25 to explore these connections. Out of 224 respondents, 200 completed the questionnaires, yielding an 89.29% response rate. Correlation and regression analyses were applied to identify relationships between variables. The findings revealed a significant and positive relationship between; accountability mechanisms and project sustainability, stakeholder participation and project sustainability and the combined effect of both on project sustainability in Uganda's infrastructure projects. Accountability mechanisms were found to have a stronger impact on project sustainability compared to stakeholder participation. The study recommends training employees to strengthen accountability mechanisms and stakeholder participation, emphasizing the importance of consulting stakeholders and promoting participatory decision-making among public entity managers to enhance project sustainability. Regulatory efforts should also highlight accountability mechanisms and stakeholder participation as crucial factors for project sustainability in infrastructure projects. The findings contribute to theoretical and practical debates on project sustainability, aligning with stakeholder theory by highlighting the positive relationships between accountability mechanisms, stakeholder participation, and project sustainability. The study underscores the importance of combining these factors to predict sustainability outcomes in infrastructure projects. In practice, construction firms should enhance accountability mechanisms and stakeholder engagement during project implementation to bolster sustainability efforts. Future research should extend these findings by exploring other predictors of project sustainability beyond accountability mechanisms and stakeholder participation. Additionally, scholars are encouraged to conduct comparable studies in different contexts to validate the findings. This study presents a snapshot of infrastructure projects in Uganda; further research could delve into longitudinal studies using secondary data to corroborate these results. Future investigations might explore additional drivers of project sustainability beyond those examined here, broadening our understanding of sustainable project management.
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    Adoption of Digital Interactive Platforms, Usage Behavior and Customer Brand Engagement in Stanbic Bank Uganda.
    (Makerere University Business School, 2024-07-02) Nassuna Allen
    This study examines the relationship between adoption of digital interactive platforms, usage behavior, and customer brand engagement. Specifically, the study analyzes the relationship between adoption of digital interactive platforms and customer brand engagement, relationship between adoption of digital interactive platforms and usage behavior, the relationship between usage behavior and customer brand engagement, and the mediation effect of usage behavior in the relationship between adoption of digital interactive platforms and customer brand engagement. The study adopted a cross-sectional survey design with a quantitative approach. Out of sample size of 136, Only 125 respondents managed to fill and return the questionnaires given to them resulting in a response rate of 92 percent. The key findings of the study indicate that there is a significant and moderate relationship between adoption of digital interactive platforms and customer brand engagement. Secondly it was established that there is a significant and strong relationship between adoption of digital interactive platforms and usage behavior. Thirdly it was established that there is a significant and strong relationship between usage behavior and customer brand engagement. These results also indicate that adoption of digital interactive platforms and usage behavior, contribute a 59.8% of the variation in customer brand engagement. Mediation effect (indicate the mediation effect the way you have stated other key findings. Accordingly, the adoption of digital interactive platforms increases substantially contributes to increased customer brand engagement in Stanbic Bank Uganda and hence the latter should continue to invest in these platforms to foster a more engaged customer base. It is recommended that bank managers should ensure that the security mechanism of digital interactive platforms is improved by developing several backup systems to ensure safe use.
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    Adoption of Electronic Procurement by Contractors in South Western Uganda
    (Makerere University Business School, 2025-08-29) Ahabwe Armyline
    This study investigates the adoption of e-procurement among contractors in South Western Uganda, focusing on perceived usefulness, perceived ease of use, and attitudes towards the technology. E-procurement's adoption is known to vary across sectors and regions, with significant investments seen in countries like South Africa and Kenya. In Uganda, while e-procurement offers opportunities for improving procurement processes, challenges such as delays in payments, corruption, and inadequate technical capacity hinder its widespread use. The study employs the Technology Acceptance Model (TAM) to analyse how perceived usefulness and ease of use influence attitudes and adoption rates among contractors. Research objectives include examining relationships between perceived usefulness, ease of use, attitude, and e-procurement adoption. This study explores the adoption of e-procurement among contractors in South Western Uganda, employing a cross-sectional design and survey methodology. The research targeted public contractors involved in various procurement activities, with a sample size of 138 determined through Krejcie and Morgan's table. Stratified random sampling ensured representation across different contract types and sectors. Primary data was collected via structured surveys and semi-structured interviews. With a response rate of 79% from 109 surveyed contractors, the study finds that perceived usefulness and perceived ease of use significantly influence e-procurement adoption, while attitude plays a substantial role in this process. The analysis reveals that perceived ease of use has the strongest correlation with adoption, followed by perceived usefulness, and then attitude. Regression analysis indicates that these factors collectively explain 54.4% of the variance in e-procurement adoption. The study concludes that demonstrating the practical benefits, ensuring user-friendliness, and fostering positive attitudes are crucial for increasing adoption rates. Recommendations include designing intuitive systems, providing comprehensive training, and sharing success stories. The study identifies limitations such as varying technological literacy and a cross-sectional design, suggesting areas for further research include examining technological proficiency, conducting longitudinal studies, and exploring adoption across different contractor segments.
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    Adoption of Fintech in Standard Chartered-Bank Uganda
    (Makerere University Business School, 2024-10-27) Nalukenge Solome Kasule
    This study investigated the adoption of financial technology (FinTech) at Standard Chartered Bank Uganda, focusing on the progress of FinTech development, key drivers of success, challenges faced, and best practices for broader adoption in the banking sector. The research aimed at providing insights that can guide other banks in leveraging FinTech for enhanced operational efficiency and customer satisfaction. The study employed a mixed-method approach, combining quantitative and qualitative data. Quantitative analysis was conducted using descriptive statistics to examine the study variables, while qualitative data was gathered through interviews with the ICT department and senior management team at Standard Chartered Bank Uganda and analyzed using AT-las ti. This comprehensive approach ensures a robust understanding of the factors influencing FinTech adoption at the bank. The Findings of study revealed that Standard Chartered Bank Uganda has made significant strides in adopting FinTech solutions, such as mobile banking and digital payment systems. Regular progress reviews and the use of specific Key Performance Indicators (KPIs) have facilitated continuous evaluation and improvement of these innovations. The success of FinTech adoption at the bank is driven by strategic partnerships with FinTech startups, a supportive regulatory environment, and a strong focus on customer-centricity. These factors have enabled the bank to introduce innovative solutions, enhance service offerings, and increase customer satisfaction. However, the bank faces challenges related to cybersecurity risks, regulatory compliance, and the integration of new technologies with legacy systems. Addressing these challenges requires continuous investment in security measures, dedicated compliance efforts, and enhancements to IT infrastructure. The study recommends developing a comprehensive FinTech adoption strategy that involves Stakeholder Engagement and Strategic Objectives and Goals, fostering an innovation-friendly environment, and sharing lessons learned through industry forums. These best practices can guide other banks in their FinTech journeys, promoting broader adoption and success. The study concludes that whereas Standard Chartered Bank Uganda has successfully adopted various FinTech solutions, ongoing efforts need to address challenges like (Regulatory and Compliance, Technological Integration Issues, Security and Privacy Concern and Customer Adoption and Trust) and sustain progress. The bank’s experience offers valuable insights and best practices that can benefit other financial institutions looking to leverage FinTech for operational and customer service improvements. Future research should focus on comparative studies across multiple banks, customer perspectives on FinTech, the impact of FinTech on financial inclusion, and the economic impact of FinTech adoption. Additionally, studies on technological integration, cyber security, and regulatory frameworks will provide deeper insights into the multifaceted impact of FinTech in the banking section.
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    Agricultural Commercialization, Institutional Characteristics, Farm Characteristics and Welfare of Farmers in Uganda: A Case Kiboga District.
    (Makerere University Business School, 2025-10-15) Tabisa Birungi
    This study examined the impact of agricultural commercialization on the welfare of farmers in Kiboga District, Uganda, with a focus on the following specific objectives; to examine the effect of agricultural commercialization on welfare of farmers in Uganda. to examine the effect of institutional characteristics on welfare of farmers in Uganda, to examine the effect of Farm characteristics on welfare of farmers in Uganda, to examine the moderation effect of farm characteristics on the relationship between agricultural commercialization and the welfare of farmers in Uganda and also examine the moderation effect of institutional characteristics on the relationship between agricultural commercialization and the welfare of famers in Uganda. Using quantitative approaches, data was collected and questionnaires targeting smallholder farmers. The study analyzed the relationships between agricultural commercialization, institutional factors such as credit access and cooperative membership, and farm characteristics like size and productivity. Results revealed that agricultural commercialization significantly enhances farmers' welfare by increasing income and access to essential services, with institutional and farm characteristics playing a crucial role in moderating these effects. Recommendations for policy improvements suggested were: to emphasize strengthening institutional support, promoting technological adoption, and enhancing market access to optimize the benefits of agricultural commercialization.
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    Alternative Work Arrangements, Perceived Supervisory Support and Perceived Work-Life Balance Among Employees in The Selected Petroleum Companies in Uganda.
    (Makerere University Business School, 2024-09-11) Tukei Ferdinand
    This dissertation investigates the impact of alternative work arrangements and perceived supervisory support on work-life balance among employees in Uganda's petroleum sector. With the backdrop of a demanding and high-stress environment, the study emphasizes the importance of innovative work policies and strong supervisory roles in enhancing employee well-being and productivity. Specifically, it examines how flextime, telecommuting, and job sharing as forms of alternative work arrangements influence work-life balance and how these effects are mediated by the level of supervisory support perceived by employees. Utilizing a cross-sectional research design, data were collected through structured questionnaires from a sample of 103 employees across various petroleum companies located in Kampala and Wakiso districts. The analysis incorporated Pearson correlation and regression methods to establish the relationships and mediation effects. The findings demonstrated a strong positive correlation between alternative work arrangements and work life balance (r = .654, p < .01), and between perceived supervisory support and work-life balance (r = .810, p < .01). Additionally, perceived supervisory support significantly mediated the relationship between alternative work arrangements and work-life balance, suggesting that the presence of supportive supervisors enhances the effectiveness of flexible work policies. The study concludes with recommendations for petroleum companies to formalize alternative work arrangements and enhance supervisory support through targeted training programs. These initiatives are expected to cultivate a supportive work culture that actively promotes and sustains work-life balance, potentially leading to improved job satisfaction and reduced employee turnover. Limitations of the study include its cross-sectional nature and the geographical and sector-specific focus, which may affect the generalizability of the findings. Future research could explore these relationships using a longitudinal design and expand the study to other regions and sectors to provide a more comprehensive understanding of the dynamics at play.
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    An Assessment of Customer Management Practices in Postbank Main Branch Uganda.
    (Makerere University Business School, 2025-12-11) Arinaitwe Joseph Mibazi
    The study examined the customer management practices in Post Bank Uganda and their effect on customer satisfaction or attrition. The objectives of the study included assessing the customer management practices in Post Bank Uganda, identifying the challenges faced by Post Bank Uganda during the implementation of customer management practices, and suggesting solutions to the challenges faced during the implementation of customer management practices. The population of 300 customers and employees and the sample size of 169 respondents, as determined by Krejicie and Morgan (1970), were studied. The study used a cross-sectional research design, and the questionnaire was tested for validity and reliability. Descriptive statistics, mainly mean and standard deviation, were used to answer the research objectives. The results indicated that overall, customers express a moderate level of satisfaction with Post Bank Uganda's customer management practices, with a mean score of 3.34. However, there are areas identified for potential improvement, such as communication effectiveness (mean score of 3.31) and the usability of the bank's website and mobile app (mean score of 2.74). The challenges included inconsistencies in service quality across different branches, with a mean score of 3.39, underscoring the importance of standardizing service levels to maintain customer trust and satisfaction. Additionally, high staff turnover, lack of a unified customer data management system, insufficient staff training on customer service, and limited technology infrastructure all present challenges, with mean scores ranging between 3.16 and 3.13. The suggested solutions included conducting market research to understand the changing customer preferences, which is seen as valuable, with a mean score of 3.39. This indicates recognition of the importance of staying attuned to evolving customer needs and preferences to inform strategic decision-making and tailor service offerings accordingly. Improving coordination and communication between different branches is recognized as a potential solution, albeit with a lower mean score of 2.96. This suggests acknowledgment of the importance of fostering collaboration and alignment between branches to ensure consistent service delivery and customer experiences across all locations. There should be allocation of sufficient resources to customer management initiatives is crucial for the bank's success. This may involve increasing budgetary allocations, reallocating existing resources, or exploring partnerships to enhance capabilities in areas such as staff training, technology infrastructure, and customer service delivery.
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    An Assessment of Customer Perception towards Electronic Billing in National Water and Sewerage Corporation.
    (Makerere University Business School, 2023-11-29) Atwiine Ivan
    The main purpose of the study was to examine ways of improving customer perception towards e-billing/invoicing in the National Water and Sewerage Corporation (NWSC). To conduct this study, the researcher employed a cross-sectional research design, which was considered appropriate given the time frames within which the study had to be conducted. The research study considered a population of 230,000 meter holders in Kampala, Wakiso, and Mukono, where a sample of 335 customers was drawn using a simple random sampling technique. The unit of analysis was NWSC, and the unit of inquiry was the customers. The researcher collected primary data using a self-administered questionnaire. The instrument was tested for validity using the Content Validity Index and reliability using Cronbach's Alpha, and the threshold was met. Good practices of ethical behaviour during research studies were respected, and these included voluntary participation, anonymity of the respondents, and respect for scholarly works, which ruled out plagiarism. The response rate was 89%. The data was analyzed using SPSS. The key findings of the study revealed the following. Electronic billing was perceived to be beneficial to the clients, and this represented Mean=4.13 of the average mean. Additionally, there exist challenges in the use of the electronic billing method at NWSC, representing Mean=3.4 of average mean. The open-ended questions suggested strategies for improving the electronic billing system at NWSC. The researcher recommends areas of further study to be done on using a longitudinal research design to track customer perceptions.
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    An Assessment of Digital Lending in Uganda Microcredit Foundation Ltd.
    (Makerere University Business School, 2025-12-22) Bameka Marion
    This study examined digital lending practices at Uganda Microcredit Foundation Ltd (UMF), focusing on understanding the current state of these practices, the challenges faced, and suggestions to improve the performance of digital lending. The research was driven by the growing reliance on digital financial services within microfinance institutions and the pressing need to evaluate their effectiveness and impact. The problem that guided this inquiry stemmed from rising default rates and operational inefficiencies observed in UMF’s digital lending system, which threatened both institutional sustainability and customer trust. To explore this issue comprehensively, the study was guided by three specific objectives: to assess the current digital lending practices at UMF, to identify the challenges associated with these practices, and to examine strategies that can be employed to improve them. The study adopted a cross-sectional descriptive research design, which allowed for the collection of data at a single point in time, providing a snapshot of staff perceptions and experiences related to digital lending. The population consisted of 150 staff members at UMF headquarters, from which a sample of 108 was purposively selected. A structured, self-administered questionnaire comprising both closed and open-ended items was used as the primary data collection tool. Quantitative data were analyzed using descriptive statistics. Key findings indicated that while UMF has automated several aspects of its digital lending process and demonstrated commitment to customer feedback, issues such as high default rates, poor credit assessment tools, technical glitches, and inadequate borrower literacy continue to hinder performance. Staff strongly supported strategies aimed at customer education, system upgrades, and improved credit risk profiling. Moreover, the study revealed that expanding payment options and enhancing staff training were also viewed as critical measures. Based on the findings, the study recommended strengthening digital literacy programs for clients, updating credit assessment models using advanced analytics, and establishing real-time loan monitoring tools. These steps, combined with stronger data privacy protections and collaborative efforts with fintech partners, were proposed to make digital lending more effective and inclusive at UMF
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    An Assessment of Internal Audit Practices at National Water and Sewerage Corporation in Uganda.
    (Makerere University Business School, 2023-11-23) Nasasira Benjamin
    The study's purpose was to assess effectiveness of internal audit practices. The study's objectives were to examine the effectiveness of internal audit practices at NWSC, to identify the challenges faced in improving the effectiveness of internal audit practices at NWSC, and to suggest strategies for improving the effectiveness of internal audit practices at NWSC. In order to gather information from a sample of 83 staff, the study used a self-administered questionnaire with closed-ended questions. Data analysis was done with SPSS version 25. According to the study's findings, the level of effectiveness of internal audit practices was moderate on the aspects of assisting management and the Board in refining control and risk management procedures, comparing internal audit practices of NWSC with best practices in the industry, staffing with specialists and experienced staff, monitoring the efficiency of tasks with NWSC, ensuring that quality of internal audits conducted have followed systematic procedures to ensure accuracy of the findings, conclusions and recommendations, the internal audit chief is appointed by the Audit Committee and the Audit Committee monitors the efficiency of internal audit, and internal audit team always receiving appropriate training and professional development. The challenges do exist in improving the effectiveness of internal audit practices such as management interference, inadequate freedom and independence, inadequate material resources for routine auditing activities, lack professional qualifications to perform task diligently, top management does not support, poor nature of appointment and recruitment process, and inadequate continuous professional development. The study further recommended strategies for enhancement of the effectiveness of internal audit practices such as establishing a robust internal audit policy, adherence to corporate governance practices, strengthening the reporting structure, effective communication between management and internal audit, and recruitment of professional internal auditors as stipulated in the internal audit charter.
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    An Assessment of Organizational Effectiveness at the Uganda Performing Right Society (Uprs).
    (Makerere University Business School, 2025-10-28) Naamala Ephrance
    This study aimed to assess the organizational effectiveness of the Uganda Performing Right Society (UPRS), with a particular focus on its enforcement of copyright laws and protection of artists' rights. The study was prompted by ongoing concerns over UPRS’s capacity to fulfil its mandate, given the widespread issues of uncollected royalties, weak enforcement mechanisms, and operational inefficiencies. The specific objectives of the research were threefold: to assess the current efforts undertaken by UPRS to enhance organizational effectiveness, to identify the challenges that impede such effectiveness, and to propose viable strategies for improvement. A cross-sectional research design was adopted, allowing data to be collected at a single point in time from a targeted population of 100 individuals, comprising both UPRS staff and affiliated members. From this group, a purposive sample of 80 was selected, and 69 respondents completed the questionnaire, yielding a high response rate of 86.25%. The study primarily relied on quantitative data, collected through structured, self-administered questionnaires, and analysed using SPSS Version 20. Descriptive statistics, including mean scores and standard deviations, were used to interpret the results. The major findings revealed that respondents had a moderately low perception of the current efforts at UPRS, as reflected in a grand mean of 2.89. Key issues highlighted included limited staff training, underdeveloped performance monitoring systems, and inadequate access to modern tools and technology. In terms of challenges, the findings showed widespread concerns about staff morale, poor recognition, and funding constraints, culminating in a grand mean of 3.31, indicating a moderate agreement that these challenges significantly impair organizational performance. When asked about potential improvement strategies, respondents were overwhelmingly supportive of transformative changes, with a high grand mean of 4.26. The most endorsed strategies included improved communication from leadership, the establishment of regular feedback mechanisms, enhanced staff recognition, and the creation of clear career progression pathways. Based on these insights, the study recommended specific reforms, including increased investment in leadership development and the establishment of robust internal performance review systems. These recommendations were aimed at aligning organizational structures with employee needs and industry demands, thereby improving UPRS's capacity to effectively protect intellectual property and support the growth of Uganda’s creative economy.
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    An Assessment of Organizational Effectiveness at the Uganda Performing Right Society (Uprs).
    (Makerere University Business School, 2025-10-28) Naamala Ephrance
    This study aimed to assess the organizational effectiveness of the Uganda Performing Right Society (UPRS), with a particular focus on its enforcement of copyright laws and protection of artists' rights. The study was prompted by ongoing concerns over UPRS’s capacity to fulfil its mandate, given the widespread issues of uncollected royalties, weak enforcement mechanisms, and operational inefficiencies. The specific objectives of the research were threefold: to assess the current efforts undertaken by UPRS to enhance organizational effectiveness, to identify the challenges that impede such effectiveness, and to propose viable strategies for improvement. A cross-sectional research design was adopted, allowing data to be collected at a single point in time from a targeted population of 100 individuals, comprising both UPRS staff and affiliated members. From this group, a purposive sample of 80 was selected, and 69 respondents completed the questionnaire, yielding a high response rate of 86.25%. The study primarily relied on quantitative data, collected through structured, self-administered questionnaires, and analysed using SPSS Version 20. Descriptive statistics, including mean scores and standard deviations, were used to interpret the results. The major findings revealed that respondents had a moderately low perception of the current efforts at UPRS, as reflected in a grand mean of 2.89. Key issues highlighted included limited staff training, underdeveloped performance monitoring systems, and inadequate access to modern tools and technology. In terms of challenges, the findings showed widespread concerns about staff morale, poor recognition, and funding constraints, culminating in a grand mean of 3.31, indicating a moderate agreement that these challenges significantly impair organizational performance. When asked about potential improvement strategies, respondents were overwhelmingly supportive of transformative changes, with a high grand mean of 4.26. The most endorsed strategies included improved communication from leadership, the establishment of regular feedback mechanisms, enhanced staff recognition, and the creation of clear career progression pathways. Based on these insights, the study recommended specific reforms, including increased investment in leadership development and the establishment of robust internal performance review systems. These recommendations were aimed at aligning organizational structures with employee needs and industry demands, thereby improving UPRS's capacity to effectively protect intellectual property and support the growth of Uganda’s creative economy
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    An Assessment of Team Building Efforts at Brac International Uganda
    (Makerere University Business School, 2024-02-21) BULYABA BRENDA
    The purpose of the study was to examine the challenges BRAC faces and propose tailored strategies to enhance team building efforts across its operations in Uganda. The research problem was that BRAC Uganda encounters significant hurdles in effectively harnessing the benefits of teamwork. According to their 2021 Annual Report, the challenges include the geographical dispersion of the workforce, cultural diversity, extensive operational areas, and limited resources. These factors contribute to a potential disconnect within the workforce. Hence the objectives of the study were: to evaluate current efforts at teambuilding at BRAC Uganda, to identify challenges of teambuilding at BRAC Uganda and to derive strategies for managing the challenges of teambuilding at BRAC Uganda. The study adopted a cross sectional design with a quantitative approach. The population comprised of a total of 310 staff working at BRAC Uganda from which a sample of 175 were chosen by simple random sampling. A questionnaire was used to collect data. Whereas team-building efforts at BRAC Uganda yield a generally positive impression, there are dimensions where the organization falls short of best practices, especially in the realms of leadership involvement, technological integration, and cross-cultural understanding. Areas such as communication barriers, remote working complexities, and cultural diversity stand out as especially problematic. Solutions like cultural diversity training, work-life balance, and technological competency were rated particularly high, affirming their critical role in organizational success. Even lesser-emphasized aspects like psychological safety and virtual team-building garnered significant support, indicating that an inclusive and comprehensive strategy is likely to be most effective. Based on that, it was recommended that the organisation undertakes leadership training focused on team-building, focuses on technological enablement and training, the need for communication training with special focus on remote environments, putting in place cultural auditing and sensitization programs, having a cross-departmental mentorship program as well as quarterly unconference sessions.
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    An Evaluation of Agency Banking Services Adoption in Centenary Rural Development (CERUDEB).
    (2023) Muganga Derrick
    This study aimed to investigate the supervisory measures and factors affecting the adoption of agency banking in CERUDEB. The study adopted a cross sectional design because the researcher collected data from one specific point in time. The study also adopted a quantitative approach since it is meant to test rather than generate theory and focused on describing and drawing inferences from the relationships of the variables. . The study found that while some supervisory measures were strong, others needed improvement, with the strongest being the submission of daily reports and the weakest being the deposit of money above the allocated limit at the supervising branch. The study also identified several factors affecting the adoption of agency banking, including security concerns, cash management issues for agents, network connectivity challenges, technical issues with agent machines, and a moderate level of distrust between clients and agents. The highest mean score was obtained for the initiative of orientation of clients on the use of agency banking, followed by the provision of algorithms to ensure the security of the systems used by agents from hackers and ensuring constant supply of funds to curb the lack of funds by agents.The study recommends that CERUDEB should focus on improving the weaker supervisory measures, such as deposit limits, and continuously monitor and adjust the measures to ensure their effectiveness. Addressing the factors affecting the adoption of agency banking, such as improving security measures, ensuring reliable network connectivity, and addressing technical issues promptly, could encourage the adoption of agency banking in CERUDEB. Additionally, implementing initiatives that address the concerns of customers and agents, such as security, availability of funds, and client education, could increase their trust and confidence in the agency banking system and improve adoption and usage. In summary, the findings of this study provide valuable insights for policymakers and stakeholders looking to promote the adoption of agency banking in CERUDEB, and suggest several recommendations to improve the effectiveness of supervisory measures and increase adoption and usage of agency banking.
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