Department of Business Administration

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The Department of Business Administration under the Faculty of Business Administration (FOBA) is a central academic unit of Makerere University Business School committed to excellence in teaching, research, and community engagement. The Department contributes significantly to the generation of scholarly outputs, including dissertations, research papers, policy briefs, and institutional publications. In alignment with the MUBS Institutional Repository Policy, this sub-community serves as a digital platform for collecting, preserving, and disseminating academic and research outputs produced by staff, students, and affiliated researchers. It supports open access principles, enhances research visibility, and ensures long-term digital preservation of knowledge resources.

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By submitting more faculty publications and postgraduate dissertations, the Department of Business Administration is strengthening its contribution to the MUBS Institutional Repository. Researchers are urged to deposit their work in accordance with funder and institutional open access guidelines. Staff and students receive periodic training on copyright compliance, metadata requirements, and repository submission. By integrating with worldwide indexing platforms such as Google Scholar and openAIRE, the repository improves the department's research visibility globally.

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Performance of Outsourced cleaning services at the ministry of the east African community affairs.
(Makerere University Business School, 2017-01-09) Justin Bimanywa
This study examined the level of performance of outsourced cleaning contracts at the Ministry of East African Community Affairs. The specific objectives were to examine the level of outsourced cleaning contracts at the Ministry of East African Community Affairs, to examine challenges faced by outsourced cleaning contracts at the Ministry of East African Community Affairs and to propose strategies for improving outsourced cleaning contracts at the Ministry of East African Community Affairs. Data was collected from 92 respondents from the Ministry of East African Community Affairs concerning Performance of Outsourced Cleaning contracts using a self-administered questionnaire. The data was analysed using the Statistical Package for Social Scientist (SPSS). Results indicated that the following factors are strong measures for performance level of outsourced contracts which include user complaints have reduced since we started using this supplier, the outsourced services are free from defects, our outsourced provider is cooperative in problem solving, supplier charges fair prices compared to others, supplier is flexible. Furthermore the study indicated that the following factors are some of the challenges that are faced by outsourced contracts and these include; incorrect vendor selection has led to budget inefficiencies, the cost of outsourcing specific activities is cheaper than the cost of performing those specific activities internally, vender selection process considers the nature of transfer risk and management both parties do not understand the terms and conditions of the service level agreement, there isn't effective support and involvement by management over control of outsourced vendor. The study indicated that the following are some of the strategies for improving outsourced cleaning contracts and these include: communication is important in the knowledge transfer during out sourcing function, staff training is important in the knowledge transfer during out sourcing function, implementation methodologies is important in the knowledge transfer during out sourcing function, appointment of contract managers to effectively manage the outsourced contracts, training of contract managers to effectively manage the outsourced contracts, management should have confidence in the supplier, for successful outsourcing relationship and management should have frequent formal review meetings
Examining the Determinants of Solid Waste Disposal Behaviors: A Case of Kampala Capital City Solid Waste Disposing Entities.
(Makerere University Business School, 2017-12-18) Ananura Gordon
In Kampala Capital City, there has not yet been any widely published research that has described contracted entities’ Solid waste Disposal behaviors including open dumping, composting and burning. Taken together, these behaviors are crucial to understanding how waste management problems might be resolved. As the Solid Waste industry is still labor intensive, the behaviors of entities involved in this industry influence its growth and performance. The purpose of the study was to examine determinants of solid waste disposal behaviors, by showing how Activity stabilization, Environmental Dynamism, Stakeholder adaptation affect Solid Waste Disposal Behaviors of the contracted disposing entities. An interview guide was used in order to interview and in-depth the contracted entities. This paper utilized direct content analysis commonly referred to as Traditional Text Analysis (TTA) to explore the relationship between the various determinants of Solid Waste Behaviors. The findings revealed that disposal behaviors tend to differ based on the ability to coordinate activities and the capacity of the entities to adapt. Disposing entities that endeavor to stabilize their activities, and adapt with and in the environment also have satisfactory behaviors, supporting both the theories Activity Domain Theory (ADT) and Complexity Theory (CT). The important and significant determinants solid waste disposal behaviors are rules, norms and traditions, intensity, frequency of changes and strategies, patterns and practices within the Solid waste industry in Kampala City. The study recommended effective implementation and adaptation of the examined determinants to effectively improve waste disposal behaviors, waste management, growth and performance of the disposing entities, as well as to reduce the environmental degradation and pollution of Kampala Capital City.
Improving Monitoring Practices in Uganda Women Entrepreneurship Programme (Uwep).
(Makerere University Business School, 2020-10-14) Ainembabazi Faith
This study explored the monitoring practices of the Uganda Women Entrepreneurship Programme (UWEP), a government initiative under the Ministry of Gender, Labour and Social Development (MGLSD), with the aim of promoting women’s economic empowerment through access to financial and technical support. The study focused on three key objectives: (i) to examine the monitoring practices currently used in the program, (ii) to assess the challenges affecting monitoring effectiveness, and (iii) to determine strategies for improving monitoring practices. A quantitative research design was employed, and data were collected from 123 MGLSD staff directly involved in the implementation and monitoring of UWEP. The findings of the study revealed that the program has adopted several robust monitoring practices, including the use of formal reports, digital tools, site visits, beneficiary feedback mechanisms, and partnerships with third-party organizations. These approaches align with global best practices and contribute to program transparency and accountability. However, the study also uncovered several persistent challenges, such as inadequate resources, limited technical capacity, difficulties in reaching remote areas, stakeholder disengagement, and the negative impact of corruption and delayed reporting. In response to these challenges, the study identified strategic recommendations to enhance monitoring effectiveness. These include increasing the use of digital technologies, providing continuous training for monitoring staff, allocating more resources, strengthening stakeholder engagement, improving reporting systems, and building partnerships with independent oversight bodies. The study concludes that while UWEP has laid a strong foundation for effective monitoring, deliberate efforts are required to address existing bottlenecks to achieve optimal program outcomes. It further recommends future research into the long-term impact of monitoring on women entrepreneurs’ success and the integration of qualitative insights to enrich program evaluation. Ultimately, improving monitoring practices will not only enhance UWEP’s performance but also contribute significantly to Uganda’s broader development and gender equality goals.
Project Monitoring, Evaluation Practices and The Success of Youth Livelihood Projects in Wakiso.
(Makerere University Business School, 2020-10-14) Mutungirehi Ramathan
The study attempted to explore and explain the relationship between project monitoring, evaluation practices and performance of youth livelihood project in Wakiso. The objectives of the study included i) to find out the monitoring and evaluation tools used in the youth livelihood projects; ii) to analyze the measures of project success in the youth livelihood projects; iii) to study the relationship between project monitoring and project success A cross section quantitative approach was used to collect data from the youth livelihood projects in Wakiso district. A self-administered questionnaire was used to collect data and analyzed using descriptive and inferential statistics. The findings revealed significant positive relationship between project monitoring and project success; however, the relationship between project evaluation and project success was not statistically significant. The study concludes that project monitoring practices influence the success of youth livelihood projects while project evaluation practices do not influence project success. The study recommends the use of standard monitoring and evaluation tools such as cost and budget comparisons, stakeholder assessment among others to ensure the success of youth livelihood projects in Uganda. In areas for further study, the researcher recommends that the scope of the study is widened to cover other districts.
Organisation Structure, Cash Flow Management, Community Engagement and Sustainability of Social Enterprises in Kampala District.
(Makerere University Business School, 2020-10-28) Ssekaddu Alvin
The purpose of this study was to establish the relationship between organization structure, cash flow management, community engagement and sustainability of social enterprises in Kampala district. It was inspired by the need to increase the understanding of social entrepreneurship by analyzing the social entrepreneurship assumptions in academic discourse, relative to the current practical implications in Kampala district. It was also an attempt to contribute to social entrepreneurship research; a field in that is still relatively new in Uganda. The study adopted a cross sectional design. Since the study intended to test rather than generate theory, it adopted a quantitative approach. It involved descriptive and analytical research designs. The study population consisted of nine hundred thirty (930) CBOs from which a sample of two hundred seventy-four (274) CBOs was drawn using Krejcie and Morgan method. The researcher used stratified proportionate random sampling technique to select social enterprises while one individual at top management level was purposively selected as a respondent for each enterprise. The data collected was edited for incompleteness and inconsistence to ensure correctness of the information given by the respondents, through pretesting and adjustments by the two research supervisors. Variables were coded and Statistical package for social scientists (SPSS) was used for data entry and analysis. The collected data was presented using frequency tables which were analyzed by Factor analysis, Pearson correlation coefficient and Regression model using SPSS. Analysis and interpretation of the findings revealed that organization structure, cash flow management and community engagement had a positive correlation with sustainability of social enterprises in Kampala district at 0.632, 0.729 and 0.829 respectively. From the regression analysis, organization structure, cash flow management and community engagement had standardized beta coefficients of 0.214, 0.163, and 0.299 respectively. The combined coefficient for all the three variables (Adjusted R Square) is 0.746. The researcher makes recommendations to enhance sustainability of social enterprises that include: hiring a specialized workforce for different tasks; having easy flow of communication; preparing periodic income statements; carrying out activity budgetary reviews; collaborating with local work-force; taking extra steps to promote participation of vulnerable or excluded residents; as they were determined through factor analysis to have the most significant impact on all independent variables.
Digital Banking, Business Process Design and Customer Satisfaction in Financial Institutions: A Case of Absa Bank Uganda.
(Makerere University Business School, 2020-11-09) Batwerinde Samuel
In the continually volatile and turbulent global marketplace, financial services organisations are being confronted by a rapidly evolving landscape. Organisations are recognising the need to begin their digital journeys in order to harness new capabilities that not only improve the customer experience but also provide a streamlined, agile, and profitable business model for the future. This study aimed to examine the relationship between digital banking, business process design, and customer satisfaction in financial institutions with a focus on selected branches of Absa Bank Uganda Ltd. The study adopted a cross-sectional survey design drawing on both qualitative and quantitative approaches. Using the Krejcie and Morgan table (1970), a sample size of 384 was selected from a study population of 3538. Data was collected using questionnaires and an interview guide and was analysed using the Statistical Package for Social Scientists (version 20). Findings reveal a significant positive relationship between digital banking and customer satisfaction; a significant positive relationship between business process design and customer satisfaction; and a significant positive relationship between digital banking and business process design. Since the overall P value (.000b) was less than the 0.05 degree level of significance, the null hypothesis was rejected, and the findings concluded that the explanatory variables (Digital banking and Business process design) have a significant relationship with the dependent variable (Customer satisfaction). The study therefore recommended that Absa Bank Uganda should improve coverage of cybersecurity features and, through advertising and training, enable customers to develop a deep understanding of recent developments, changes, and trends as strategies to achieve digital banking. Absa Bank should provide bank customers with user-friendly online platforms and add more features to digital banking platforms to not only reduce congestion in banking halls but also prevent
Transformational Leadership Stakeholder Engagement and Success of Non Governmental Organisation Projects.
(Makerere University Business School, 2020-11-12) Mbabazi Doreen
This study examined the relationship between intellectual capital, lending strategy, and branch performance among Stanbic Bank branches in the Greater Kampala and Wakiso Region, Uganda. The study was guided by the need to establish the extent to which intellectual capital and lending strategies influence branch performance in the banking sector. A cross-sectional survey design employing a quantitative approach was adopted. The study population comprised 21 Stanbic Bank branches operating within Greater Kampala and Wakiso Region, from which a sample of 19 branches was selected using the Krejcie and Morgan (1970) sample size determination table. Data were collected using a self-administered questionnaire distributed physically by the researcher to respondents in the selected branches. A response rate of 93.4% was achieved. Data analysis was conducted using Statistical Package for Social Sciences (SPSS) version 25. Pearson’s correlation analysis revealed positive and statistically significant relationships between intellectual capital and branch performance, lending strategy and branch performance, as well as between the combined effects of intellectual capital and lending strategy on branch performance. Multiple regression results indicated that intellectual capital was a stronger predictor of branch performance (β = 0.573) compared to lending strategy (β = 0.404). The findings suggest that enhancing intellectual capital through employee development, knowledge-sharing initiatives, and organizational learning mechanisms contributes significantly to improved branch performance. The study concludes that both intellectual capital and lending strategy are critical determinants of branch performance among commercial banks. The study recommends increased investment in employee training, knowledge management systems, and continuous evaluation of lending strategies to enhance operational effectiveness and sustain branch performance. [AI Generated]
Knowledge Management, Organizational Innovation and Project Performance in Health-Based Non-Governmental Organisations in Uganda.
(Makerere University Business School, 2020-12-17) Abwang Bernard
Globally, the failure rate for projects undertaken by health-based NGOs has been a notable concern from policy makers and executives alike. This study was therefore undertaken with the objectives of establishing the relationship between knowledge management and project performance, determining the relationship between organizational innovation and project performance, and examining the relationship between organizational innovation and project performance within health NGOs in Uganda. The study applied a cross-sectional research design where quantitative data were analysed using SPSS version 23 for better interpretation of the relationship between the study variables. Using a sample size of 80 projects, the study successfully obtained data from 257 respondents from 73 projects, giving a response rate of 80.3%. The study also used inferential statistics of correlation and regression analysis. The findings revealed a statistically significant and positive relationship between knowledge management and project performance, knowledge management and organizational innovation, as well as organizational innovation and project performance. Furthermore, it was observed that knowledge management and organizational innovation were significant predictors for project performance, although organizational innovation was a better predictor of project performance than knowledge management. In view of these findings, project managers within health-based NGOs should ensure that they strengthen their knowledge management and innovation practices to promote the performance of the different projects implemented. Based on this conclusion, it was recommended that there is a need to promote knowledge sharing platforms, such as group discussion meetings, where staff can interact freely to prevent overruns related to time, budget, and cost; engage in continuous organizational innovation, such as process and competence in their operations, to improve project outcomes. The study helps project managers within health-based NGOs understand the need for knowledge management and innovation to improve project performance. The evidence highlights the powerful influence of knowledge management on project performance, knowledge management on organisational innovation, and organisational innovation on project performance
Organisational Factors, ICT Infrastructure and Implementation of Electronic-Procurement Projects: A Case Study of Local Government in West Nile.
(Makerere University Business School, 2020-12-21) Alwayo Bella Flavia
The study was conducted to examine the relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects in West Nile local governments. The study sought to determine the extent e-procurement projects implementation is attributed to organizational factors and ICT infrastructure. The study used a cross sectional survey design where 144 usable questionnaires were used to collect the data and was analyzed using SPSS version 25. Pearson correlation and regression analysis were used to determine the degree of relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects in West Nile local governments. Findings of the study revealed a significant positive relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects. The regression analysis results show that organizational factors and ICT infrastructure predicts 47.4% of the observed variance in e-procurement project implementation. This implies that there are other predictors of e procurement implementation besides organizational factors and ICT infrastructure; thus, further research is called for to find the other predictors of e-procurement project implementation in addition to what is already in place. The researcher recommends that to successfully implement e-procurement projects, top management support should be sought and there should be deliberate effort to provide users with IT knowledge and skills through training. Similarly, local government leaders should pay attention to ICT infrastructure by ensuring there is enough hardware and software facilities to support e-procurement in the organization.
Working Capital Management, Competitive Advantage and Financial Performance of Enterprises in Kawempe.
(Makerere University Business School, 2021-01-09) Asiimwe Herbert
This study was set out to investigate the relationship between working capital management, competitive advantage, and financial performance of Enterprises in Kawempe. Enterprises make up approximately 90% of Uganda’s private sector and make a significant contribution to employment and income generation for individuals and the government, yet most Enterprises continue to suffer from a high failure rate (25%) (World Bank Enterprise report, 2016). Using a cross-sectional survey, deploying systematic random sampling, a total of two hundred and eighty (280) Enterprises represented by the respondents, giving a response rate 98% (280÷285). From the primary data analysed using a Statistical Package for Social Sciences (SPSS) version 20, a multiple correlation coefficient and regression analysis were run. Regression analysis results revealed that both competitive advantage and working capital management have a significant effect on financial performance, while both working capital management and competitive advantage account for 22.5% of the variance in financial performance. It was also established that the level of competitive advantage has a promisingly higher potential in refining the financial performance of Enterprises. The results showed that an enterprise with a superior competitive advantage has stronger bargaining power in financing and is able to increase profitability by controlling the financing scale and cost rationally. This may be attributed to differentiation by the superiority of its products, the value of its brand, the customers’ loyalty, and other relevant factors that enabled it to sell products to many customers at a price higher than the market average, as well as to its cost leadership (cost control) ability. This verification of competitive advantage on the financial performance further suggests that an enterprise can take a cost leadership strategy to sharpen its competitive edge in order to gain more returns. Enterprises can improve the return on assets owned by optimizing their distribution channels and controlling their marketing expenses, reducing overheads, and improving management efficiency. The study also recommends improvements in cash management, inventory management, debtors and creditors management for effective management.
Promoting Sustainability of Community Water Projects by Plan International in Maracha District.
(Makerere University Business School, 2021-01-10) Atukunda Gordon Turya
The study was carried out to examine the factors influencing the sustainability of the community water projects in Maracha district, the challenges faced and the proposed appropriate suggestions for improving project sustainability in the community water projects in Maracha district. Across sectional research design was used. A descriptive research design was applied and only quantitative data was used. A sample of 84 projects was investigated. Primary data sources were used and data was collected through administering a close ended questionnaire. The research instrument was examined for its reliability by using Cronbach’s Alpha value. The Statistical Package for Social Scientists (SPSS) version 20.0 was used for data entry and analysis. It was concluded that, several factors that can cause encumbrances in project sustainability. Notably Institutional structures, Natural factors, project practices and contextual factors should be incorporated in the project implementation process to ensure sustainability. The study revealed that the water projects was affected by addition of new tasks to a project after initiation, alteration of project activities, overruns in terms of cost and time, complexity of the project, and inadequate contingencies. Therefore, members of the community need to interact directly, frequently, in multifaceted ways, generating opportunities and potential for members of a group, who gain a competitive advantage in pursuing their ends. The researcher also concluded that leadership styles predict the level of success in water Projects as significantly revealed by the findings of the study. Further, the study recommends that there is need to appreciate and understand the importance of project sustainability and the key factors that determine sustainability, beneficiaries should be keen to participate in local community projects and offer support during the project design and donors and sponsors should ensure that local communities embrace monitoring and evaluation as a mandatory tool to monitor project progress.
An Examination of Agency Banking in Equity Bank (U) Ltd.
(Makerere University Business School, 2021-01-20) Murungi Cynthia Angella
This study was intended to examine agency banking in Uganda. The study objectives included; to examine the determinants of agency banking in Uganda, to identify the challenges facing agency banking in Uganda and to recommend strategies to improve agency banking services in Uganda. The study was cross sectional in nature as data was collected at one point in time and it involved the use of computational, statistical, and mathematical tools to derive results. The study found that long distances to the bank branches attribute to the use of agent banking. The study found that security measures were missing at agent outlets. The study found uncertainty surrounding the amount of float that was required by an agent to operate in a day. The study also found mistrust in the bank agents by the customers who would rather transact at bank branches than at agent locations. The study recommends for the bank agents to be trained on good customer care practices and how to detect fake money, the study also recommends for banks to invest in the latest and advanced equipment to curb the issue of network interruptions that is faced by the agents during their operations, the study also recommends that banks look into installation of security measures at agent locations.
Service Quality Management: A Case of MTN Kawempe Service Center.
(Makerere University Business School, 2021-03-02) Ssemamuli Isaiah
The purpose of the study was to examine service quality management at MTN Kawempe service center. The objectives of the study were to identify dimensions of service quality applicable to customers at MTN Kawempe Service Center, to examine the challenges encountered in service quality management by MTN Kawempe Service Center and to suggest strategies that can be used by MTN Kawempe Service Center to improve service quality management. The study used cross sectional and descriptive research designs, which was entirely a quantitative approach. The total sample size was 390 participants however, 326 participated in the study. The study used primary data. Data analysis consisted of central tendency statistics (average scores also referred as means) and dispersion statistics (standard deviations). This study established poor service reliability and service responsiveness at MTN Kawempe service center. On the other hand, the study established better service assurance, empathy towards customers and tangibles at MTN Kawempe service center. MTN Kawempe service center encountered resource availability challenges, market related challenges and management related challenges. MTN Kawempe service center poorly utilized management related strategies. However, MTN Kawempe service center well utilized customer-centric strategies, proactive strategies, processing routing strategies and social responsiveness strategies. It is recommended that MTN Kawempe service center should improve its service quality applicable to customers especially in the dimensions of service reliability, service responsiveness and empathy towards customers. In addition, MTN Kawempe service center should overcome the challenges encountered in its service quality management. Lastly, MTN Kawempe service center should improve its utilization of various strategies to better service quality management.
Stakeholder Involvement, Community Participation and the Success of Water Projects in Mbarara District.
(Makerere University Business School, 2021-03-03) Aturinda Joan
This study examined the relationship between stakeholder involvement, community participation, and the success of water projects in Mbarara District, Uganda. Motivated by persistent water access challenges despite significant investment, the research adopted a cross-sectional quantitative design. Data were collected from 114 water projects using structured questionnaires targeting project management committee chairpersons and beneficiaries. Descriptive statistics, Pearson correlation, and hierarchical regression were used for analysis. The findings revealed a significant positive relationship between stakeholder involvement and community participation (r = .407, p < .01), stakeholder involvement and success of water projects (r = .439, p < .01), and community participation and success of water projects (r = .382, p < .01). Regression results showed that stakeholder involvement and community participation jointly explained 23.6% of the variance in water project success, with community participation emerging as a significant predictor (β = .243, p < .01), while stakeholder involvement was not a significant predictor in the final model. The study concludes that community participation is critical for water project sustainability, constant maintenance, and user satisfaction. Recommendations include prioritizing community engagement in planning, decision-making, and maintenance, while considering additional demographic, political, and economic factors for comprehensive project success. [AI Generated Abstract]
Internal Audit Effectiveness, Enterprise Risk Management and Organizational Performance in State-Owned Enterprises in Uganda.
(Makerere University Business School., 2021-03-05) Dongo Ronald
As the State-Owned Enterprises performance remains debatable, this study examined the relationship between internal audit effectiveness, enterprise risk management and organizational performance in State-Owned Enterprises (SOEs) in Uganda. Using a cross-sectional research design, a sample size of twenty-eight SOEs was selected from a total of twenty-nine using simple random sampling. This study indicates a positive relationship between internal audit effectiveness and organizational performance. A positive relationship between enterprise risk management and organizational performance was also found out. Furthermore, this study found that both internal audit effectiveness and enterprise risk management predict organizational performance. However, the better predictor of organizational performance among SOEs is internal audit effectiveness. The study concludes that internal audit effectiveness and enterprise risk management should not be taken for granted in SOEs, SOEs can be sure of registering significant improvement in organizational performance. Moreover, with the limited resources, SOEs need to put more emphasis on internal audit effectiveness before delving into enterprise risk management. Therefore, SOEs stake holders ought to focus on ensuring internal audit objectivity, internal audit competence, risk monitoring and a risk management culture in order to boost organizational performance in SOEs. Additionally, Enterprise risk management and Internal audit effectiveness tenets enrich the agency theory applied in state owned enterprises
Stakeholder Communication Strategies and the Performance of Road Construction Projects: A Study of Selected Projects by Uganda National Roads Authority (UNRA).
(Makerere University Business School, 2021-03-31) Wegoye Paul
The study focused on examining the relationship between stakeholder communication strategies and the performance of road construction projects. A case of selected projects by Uganda National Roads Authority was considered. A cross-sectional research study design was adopted. The study was conducted using a cross-sectional research design. Data was collected using a self administered questionaire on asample of 127 road construction and maintenance projects as the unit of analysis, and project managers and project officers as the unit of inquiry were chosen using a simple random sampling procedure. Data was analyzed using SPSS with a focus on descriptive statistics, Pearson correlation coefficient, and regression analysis. The research results indicated that there is a significant and positive relationship between Information generation and project performance. A positive association between Information dissemination and project performance. A significant and positive relationship between the disposition of project information and project performance. The findings also indicate that disposition of project information and Information generation were the only significant predictors of project performance. The study recommended that there is a need to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information; send and receive communication in the project ‘language which is easily understandable; proper communication planning and proper information distribution, where needed information should be made available. The study concluded that a deeper study should be carried out on stakeholder communication strategies on a local level, and a comparative study on the same variables should be carried out in Non-Governmental projects.
Organizational Culture, Managerial Ethical Behavior and Fraud Management among Banking Institutions in Mbarara District.
(Makerere University Business School, 2021-08-01) Aturinde Edson
This study examined the relationship between organizational culture, managerial ethical behavior, and fraud management among banking institutions in Mbarara district. The study was prompted by reports of an increase in fraudulent activities in banking institutions in the district. A cross-sectional research design was employed, whereby data were collected at a specific point in time. Given the nature of research objectives, correlation analysis was performed to test associations between the study variables, while a hierarchical regression analysis was used to test both the individual and combined predictive power of organizational culture and managerial ethical behavior on fraud management. Data was analyzed using SPSS. The study results show that both organizational culture and managerial ethical behavior have a significant relationship with fraud management, which is in line with the previous studies. The results also show that organizational culture and managerial ethical behavior combined explain 51.2% (R2=.512) of the variation in fraud management. Banking institutions in the Mbarara district should therefore focus on employing ethical managers who will create innovative, bureaucratic, and supportive cultures to improve fraud management. More so, managers of banking institutions should consider establishing fraud management departments and employing fraud management officers who will give special attention and priority to the fraud management practices of the organisation. The study recommends that a longitudinal study across the country be carried out to confirm the findings.
Risk Management Practices in Roko Construction Company.
(Makerere University Business School, 2021-08-31) David Muyinda
The study intended to examine the risk management practices in Roko Construction Company. The objectives which guided the study were to: examine the risk management practices, analyze the challenges that construction firms face in putting in place risk management practices and establish the strategies necessary for Roko construction firm to put risk management practices in place. A cross sectional study design was considered suitable because it’s descriptive potential and friendliness in data presentation. A sample size of 103 respondents was from the population of 140 people. A questionnaire is a research instrument consisting of a set of either closed-ended and or open-ended questions that are asked for purposes of gathering information from respondents. It was found out that enabling employees to enjoy a safe working environment with the health examination provided by the employer is of greatest importance to risk management practices in construction companies. It was found out that failure to provide the capacity to prevent losses in operation. It was found out that the greatest strategy towards putting risk management practices in the company is consistency in following regulations to reduce risks of accidents on workers. It was concluded that enabling employees to enjoy a safe working environment with the health examination provided by the employer is of the greatest importance to risk management practices in construction companies. It was also concluded that failure to provide the capacity to prevent losses in operation is one of the challenges limiting putting into place risk management practices in construction companies. It was concluded that the greatest strategy towards putting risk management practices in the company is consistency in following regulations to reduce risks of accidents on workers. It was recommended that Roko Construction Company should emphasize the establishment of laws and regulations which can reduce all risk occurrences in the company. The Ministry of Gender, Labor and Social Development should put up standards of risk management in every construction company. Management in construction companies should emphasize and monitor the implementation of risk management practices among company employees.
E-Procurement, Buyer-Supplier Collaboration and Supply Chain Performance in Food and Beverage Processing Companies in Kampala.
(Makerere University Business School, 2021-09-01) Sserunjogi Augustine
. Following evidence of poor supply chain performance in food and beverage processing companies in Kampala, this study was initiated to examine the relationship between e procurement, buyer-supplier collaboration and supply chain performance in food and beverage processing companies in Kampala. The objectives included; to establish the relationship between e-procurement and supply chain performance, e-procurement and buyer-supplier collaboration, buyer supplier collaboration and supply chain performance and to explore the mediating role of buyer-supplier collaboration in the relationship between e-procurement and supply chain performance in food and beverage processing companies in Kampala. The study used a cross sectional research design following a quantitative approach. The units of analysis were food and beverage processing companies in Kampala. The units of inquiry were procurement personnel in the procurement/supply chain department from each of the different firms selected The population was 200 food and beverages processing companies in Kampala with a sample size of 132 firms determined basing on Krejcie and Morgan (1970) using simple random sampling to limit bias and ensure representativeness. The study revealed that there was a significant and positive relationship between e procurement and supply chain performance, there was a significant and positive relationship between e-procurement and buyer supplier collaboration, there was a significant and positive relationship between buyer supplier collaboration and supply chain performance. The regression model indicates that e-procurement and buyer supplier collaboration together predict 55.4% of the variation. The regression model was also found to be well specified, meaning that the model fits the relationship. Of the two variables, buyer- supplier collaboration was the most significant predictor of supply chain performance compared with e-Procurement. Still, buyer-supplier collaboration was revealed to be a significant mediator of the relationship between e-procurement and supply chain performance. The study concludes that harmonizing e-procurement and buyer-supplier collaboration enhances supply chain performance. The research recommends that to improve supply chain performance there is a need for all decisions involving suppliers and buyers at a business to business level must be jointly made, food and beverage companies should bundle together small orders and deliver them as a batch, adequate sharing of non-confidential information between the buyers and sellers to ensure better supply chain performance.
Risk Governance, Stakeholder Engagement, Risk Monitoring, Control and Improved Implementation of the Early Child Education Development Project in Uganda. A Case of Build Africa Uganda.
(Makerere University Business School, 2021-09-16) John Sekiziyivu
The study established the relationship between risk governance, stakeholders’ engagement, risk monitoring, control and improved implementation of early education development projects in Uganda, a case of Build Africa Uganda. The study was informed that stakeholders’ engagement, risk governance, control and monitoring play significant role towards project performance. The study was guided by the four objectives which included; to establish the relationship between risk governance and stakeholders’ engagement the project; to establish the relationship between stakeholders’ engagement and risk monitoring, control in the project; to establish the relationship between risk monitoring, control and improved implementation of the project; to establish the relationship between risk governance, stakeholders engagement, risk monitoring, control and improved implementation of the project at Build Africa Uganda. The study used a case study design with quantitative and qualitative approaches in a cross-section timeline and the unit of analysis is Build Africa Uganda. Data was collected from 94 respondents using questionnaires and were analyzed using SPSS version 20 to generate descriptive, correlation and regression; as well as interview guides to generate explanatory themes. The results from the descriptive analysis indicated that the respondents agreed with stakeholder engagement, risk governance practices, monitoring and control at mean value of 4.00; the correlation results indicated that risk governance through pre-assessment, risk appraisal, risk characterization with coefficient beta of 0.346 has a positive significant relationship on stakeholders engagement; stakeholders engagement with coefficient beta 0.503 has positive significant relationship on monitoring and control; risk monitoring and control has positive significant relation on improved project performance. It is also established that risk governance, stakeholder engagement, monitoring and control have a positive significant relationship on improved project performance. Other findings from regression indicate that risk governance and monitoring and control predict improved project implementation at 95% and 99% level respectively. All variables explain 44.3% (R Square = 0.443) variation on improved implementation of project. It was concluded that only risk governance, monitoring and control explain variation on improved project implementation, thus support contingency theory. The study recommends that organization leaders and managers should focus on risk governance, monitoring and control as attributes of managing risk to support improved project implementation.

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