Faculty of Computer and Informatics

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Alignment of information systems to strategy in the health sector using a systems dynamics approach
(2014) Odiit, Mary Celestine Adie; Mayoka Kituyi, Geoffrey; Semwanga Rwashana, Agnes; Muganda Ochara, Nixon
ABSTRACT Alignment of Information Systems with organizational objectives and strategy is a key factor for the success of information systems. However, most health facilities have not aligned their Health Information Systems to organizational-wide strategic goals and objectives. This has led to challenges such us poor planning, lack of resources and above all the lack of direction by top management in implementing and using Health Information Systems. This research involved an assessment of the requirements for strategic alignment of health information systems in health facilities, development and validation of a strategic alignment model using selected health facilities. A multi-method research approach involving the use of quantitative and qualitative methods was used. The quantitative approach provided quantitative data that was used to generate requirements for the development of the model, as well as validating and testing of the system dynamics model. A sample of 408 respondents was taken from 39 health facilities in Uganda to participate in the study. Data was analyzed using descriptive statistics and presented in tables and graphs. The requirements for strategic alignment of Health Information Systems were identified as proper planning, establishment of policies, frameworks and standards, resource mobilization, establishment of work processes, training and sensitization of staff members about Health Information Systems work processes. Further, there is need to minimize time lag between HIS and other integrated organization information systems, improve on useful features and functions of HIS and also ensure the system covers all functions of the health facility. The study proposes a model, which when well used can help to improve the strategic alignment of Health Information Systems in health facilities.
An analysis of e-learning information system adoption in ugandan universities: Case of makerere university business school.
(2012-04) Mayoka Kituyi, Geoffrey; Kyeyune, Robert
This paper presents an examination of e-learning Information Systems failures and adoption problems in Ugandan universities based on Rogers and Shoemaker’s Diffusion of Technological Innovation Theory. Makerere University Business School was used as a case study, where two e-learning systems at Makerere University Business School were surveyed. A self-administered questionnaire was given to 200 respondents who comprised of academic staff, administrative staff and students. The results were analyzed using descriptive statistics. Findings indicate that Assistant Lectures and Lecturers were more willing to adopt to e-learning than their senior counterparts, the Professors. The results also indicate that although students are aware of e-learning, many of them were not comfortable using the technology. The most hideous challenges for e-learning adoption were identified as lack of resources, knowledge and resistance to change. A number of recommendations have been made for faster adoption and use of e-learning information systems at Makerere University Business School and other universities.
An analysis of fiscal decentralization as a strategy for improving revenue performance in Ugandan Local governments
(2014-04) Balunywa, Waswa; Nangoli, Sudi; Mugerwa, George W.; Teko, Juma; Mayoka Kituyi, Geoffrey
The inception of decentralization in late the 1990s in Uganda instilled so much hope in the people of Uganda as they anticipated that local governments would improve on revenue collection and service delivery. This was to be achieved through a privatization strategy which guaranteed better performance in revenue collection as compared to the previous system where government employees embezzled most of the taxes they collected. To date however, a number a number of challenges have made it hard fiscal decentralization to realize any fruits. This study was conducted to examine the impact of fiscal decentralization on revenue performance in Ugandan local governments. A cross-sectional survey research design involving both quantitative qualitative research methods were used in the study. A questionnaire was employed to collect and analyze quantitative data, while an interview guide was used to collect qualitative data. The study population included LC III, LC IV and LC V council members and technical members of staff in three local government districts of Mbale, Manafwa and Kampala. Both random and purposive sampling techniques were used to select a total sample of 600 respondents. Results indicate that fiscal decentralization helps to reduce corruption, leads to improved revenue performance, enables better planning for revenue collection, reduces on tax evasion, enables the local unit to get more sources of revenue, makes it easy to handle taxation disputes and also that Fiscal decentralization reduces on taxation bureaucracies hence better revenue performance. This paper posits that for improved revenue performance in a decentralized government, there is need to restrict political leaders from interfering with the work of technical staff, institution of tougher penalties for tax evaders, and also that there was need for central governments to increase funding to the local units. The findings also indicate that salaries for technical staff should be increased to minimize corruption and improve on revenue performance.
Antecedents and dynamics for strategic alignment of health information systems in Uganda
(2014-06-01) Odit Adie, Mary C; Semwanga Rwashana, Agnes; Mayoka Kituyi, Geoffrey
Health Information Systems (HIS) in Uganda always fail to achieve the organizational objectives and yet little research has been conducted to study the strategic alignment of HIS in the country. This study therefore set out to examine the antecedents and dynamics that influence strategic alignment of HIS in Uganda with the aim of adequately addressing the complex IS design issues. A total of 296 respondents were purposively selected from 39 health facilities across the country to participate in the survey. Data was analyzed using descriptive statistics. Findings from the study revealed that HIS are used to locate substitute sources for medical commodities, reduce costs of handling orders as well as minimize uncertainty in ordering lead time. In addition, HIS provide information to clients, add value to existing health services and are used to target health service needs with accuracy as well as identify groups of clients whose needs are not being met. HIS are used to minimize the cost of designing services, adding features to existing services and population grouping services at the health unit level. In the area of internal health facility efficiency, HIS help in ensuring efficiency and enable informed decision making, provide efficiency in internal meetings and discussions, co-ordination among facility departments, and provide good evaluation on annual budget. Further, HIS are used by health workers to provide evaluation on capital, maximize organizational performance, population coverage and strategic planning efficiency. Despite the above, the study revealed that health units do not have standards, frameworks and policies for the strategic alignment of HIS and the funding to support them. For better alignment of HIS, there should be proper planning and training of health workers on the importance of strategic alignment of HIS. Further, health facilities should be encouraged to adopt electronic information systems to improve their efficiency and effectiveness. There should also be policies, frameworks and or standards for guiding strategic alignment of Health Information Systems in health facilities.
Attitude and behavioral intention as mediators in adoption of E-tax services in ura, Uganda
(2016) Moya, Musa; Nabafu, Robinah; Maiga, Gilbert; Mayoka Kituyi, Geoffrey
The purpose of this study was to identify mediators of specific factors influencing adoption of e-tax system on URA, Uganda and design a customized model for its successful adoption. The research was conducted based on empirical data collected from the field. A cross-sectional survey and quantitative research approach were used to collect primary data from a sample of 350 respondents. In addition, 279 questionnaires were received and analyzed using multiple linear regression and medgraph by Jose to test for mediation of variables. Research findings revealed that attitude and behavioral intention mediated performance expectancy, effort expectancy, social influence, trust and perceived security in influencing user behavior of the system. Facilitating conditions, unlike other determinantsdirectly influence on user behavior. Trust, perceived security and attitude are new constructs that were included in the model. This research will help the government to discover specific factors that influence Ugandans to adopt e-government systems. Discovery of specific factors will help the government to come up with a practical and long lasting solution to adoption barriers. Originality of the study came as a result of identifying Uganda based factors affecting e-government adoption. It was achieved through listing a number of adoption factors by respondents based on choice of specific factors that influence on e-government adoption in Uganda. Therefore, selected factors were based on design of customized UTAUT model for adoption of e-government systems in Uganda.
Budgetary decision-making practices and styles of college presidents: the case of historically black Colleges and Universities
(2014-05) Dumas, Brandon K; Chanika, Jones; Mbarika, Victior; Mayoka Kituyi, Geoffrey
Historically Black Colleges and Universities are seeking to reposition themselves in the current environment of higher education. This requires the ability to select leaders who have a firm understanding of planning, budgeting and knowing how to manage and promote their institutions. However, little data exists on the role played by college presidents in budgetary process and how their decision-making and leadership styles influence budgeting. This paper presents initial insights into the role played by of college presidents in budgeting. Study participants consisted of sitting and former presidents of Historically Black Colleges and Universities from four-year public and private colleges and universities in the United States of America, who had at least two years of experience as president. A total of 17 presidents participated in the interviews. Data were analyzed and presented qualitatively. Findings reveal that the main role of college presidents was approval of final budgets. They did not directly participate in process of budgeting and were at large receivers of budgetary information rather than givers. Most of the budgetary work was done by individual departments, sections, directorates, schools and faculties who generated their own budgets and passed them to higher authorities for approval. The study posts that for effective budgeting, college presidents should play a bigger role in terms of indentifying strategic avenues of new revenues for their colleges and at the same time try to find new cost effective ways of doing business for example through adoption of technology.
A comparative study of e-medicine uptake in Uganda, Nigeria and Ethiopia
(2017-05-06) Isabalija, Stephen Robert; Mayoka Kituyi, Geoffrey
This study sought to examine the uptake of e-medicine in three Sub-Saharan Africa countries namely; Uganda, Ethiopia and Nigeria, with the aim of establishing the salient factors that influence sustainable e-medicine in Sub-Saharan Africa. A mixed research approach involving both qualitative and quantitative research methods was used. A sample of 416 Medical Officials, Information Technology staff, and Hospital Administrators was selected from all the three participating countries. Survey questionnaires and interviews guides were used to collect data. Data were sorted and analyzed using Structural Equation Modeling in order to test research hypotheses and develop the model. Findings show that social environmental factors determine the level of influence of institutional and technological environments on sustainable e-medicine uptake in all the three countries. The findings also reveal that countries with knowledge management practices are more likely to produce sustainable e-medicine outcomes, thereby improving e-Medicine uptake. For successful uptake of e-Medicine in Uganda, Ethiopia, Nigeria and other Sub-Saharan Africa countries, there is need to set up a networked e-Medicine sites across hospitals in different countries, generate local content, formulate national-level e-Medicine policies, train users, and encourage donor funding for e-Medicine projects.
Critical parameters for the adoption of software capability maturity model by small and medium enterprises
(Inderscience enterprises ltd., 2016-01-01) Amulen, Christine; Kituy M, Geoffrey
The study involved a survey of Ugandan small and medium enterprises that develop software on critical factors influencing the adoption of software capability maturity model. The research examined the software development environment in these small and medium enterprises and the operational tenets of the software capability maturity modelling in order to establish the critical parameters that should be considered for successful adoption of the software capability maturity model by small and medium software enterprises. Quantitative data was analysed using factor analysis to deduce the critical factors on the variables based on the data collected from the field. Linear regression analysis was also done to determine whether there was a significant relationship between adoption of software capability maturity model and adoption parameters. The key parameters for adoption of the software capability maturity model were identified as management’s ability to choose appropriate improvement strategy, organisational culture, managements’ commitment, developers’ involvement, effective communication, rewards, training and project championship.
The digital divide in India: Which universality approach is ideal for gujarat state of India?
(2014) Mayoka Kituyi, Geoffrey; Kabaale, Edward; Nakabonge, Fatinah; Mbarika, Irene; Balunywa, Luqman; Mbarika, Victor W.
Information Communication Technology is increasingly becoming beneficial to humankind, given the latest developments. Today, there is so much potential to the extent that using ICTs, we are able to communicate, conduct financial transactions such as cash deposits and withdrawals at banks, money transfers, pay school fees and other bills using mobile phones. However, most, of these technologies are within few hands. The gap between those who have and those who do not have access to these technologies in India is on the increase. This study used a qualitative research approach to explore the digital divide challenge in India’s state of Gujarat. The study also examined the approaches that had been undertaken to address the digital divide challenge. Findings indicate that the digital divide in Gujarat state affects people irrespective of gender, age group, location, literacy level, income and physical ability. The approaches used to mitigate the digital divide and enhance universality were identified as Call Centres, Internet Kiosks, Bhoomi Projects, Gyandoot Projects, Warana Wired Village Projects, Common Service Centers, Social Media, Drishtee Projects, Gyandoot Projects and Village Knowledge Centres. However, the use of Call Centres, Internet Kiosks, Drishtee Projects and Gyandoot Projects were found to be the most suitable approaches for addressing different forms of the digital divide. Findings further reveal that no single approach can address all forms of the digital divide. Therefore, we recommend the use of a set of approaches in order to address the digital divide and foster Universality.
Enhancing social networking technologies adoption through perceived usefulness: The setting of Ugandan institutions of higher learning
(2016-10) Bwiino, Keefa; Mayoka Kituyi, Geoffrey; Musenze, Ibrahim A
Social Networking Technologies (SNTs) play a major role in education by improving student academic performance through informal learning. The purpose of this study was to examine the influence of Perceived Usefulness on the adoption of Social Networking Technologies in institutions of higher learning in Uganda. A cross sectional survey methodology was employed to gather data from 146 institutions of higher learning on the variables captured by the modified Perceived Usefulness construct of the Technology Acceptance Model. Results of correlation and regression analysis indicated that a positive and significant relationship exists between Perceived Usefulness and SNTs adoption. These findings have theoretical implications for models of SNTs adoption and practical interventions designed at increasing use of SNTs. The findings of this study suggests that managers of higher institutions of learning should advice users on the usefulness of SNTs adoption in learning so as to improve on their academic job performance, increase productivity and enhance effectiveness in teaching and learning in institutions of higher learning in Uganda
Examining health information systems success factors in Uganda’s healthcare system
(2014) Namakula, Sarah; Mayoka Kituyi, Geofrey
Healthcare Health Information Systems offer several benefits towards healthcare service delivery in Uganda including easy record keeping, enhancing communication, performing simple calculations, supporting decision making, gaining competitive advantage, better management of chronic diseases, faster retrieval of records, improving process flow and increasing productivity. However, the benefits mentioned have been hindered by failure of HIS in Uganda. The success factors for Information Systems in Ugandan healthcare system are largely unknown. The effect of these failures is most felt in Small and Medium Healthcare Enterprises who have limited resources and semi-skilled employees. This study determines success factors for Information Systems in Small and Medium Healthcare Enterprises in a developing country context like Uganda. The findings of the study therefore aid in understanding the key issues that lead to the success of Information Systems in developing countries, Uganda in particular. The study targeted staff of Small and Medium Healthcare Enterprises including doctors, nurses, administrators and laboratory attendants. A sample of 274 was taken from 954 health units but only 202 questionnaires were considered for analysis after data cleaning. Data were analyzed using Convergent and Discriminant Validity, Rotated Component Matrix tables, Communality and Regression analysis. The findings indicate that management support, user involvement, resource supply, and education and training are the most important success factors for HIS success. Principal component analysis results obtained show that all items on the listed variables had communalities above the significant level of 0.4, implying that all items exhibited sufficient loadings. This therefore implies that each of the items correlates highly with all other items and can at least easily load onto one of the factors. Further, multiple correlation coefficient R=0.717 obtained implies that there is a strong relationship between the multiple independent factors and the dependent variable.
Examining the Effect of Facilitating Conditions as an imperative input in enhancing the intention to use Mobile Learning systems in Universities
(Global Journal of Computers & technology, 2017-03-21) Faisal, Mubuke; Ayub, Kutosi Masaba; Cosmas, Ogenmungu; Geoffrey, Mayoka Kituyi
This study centered on facilitating conditions as an imperative key in determining intention to use Mobile Learning systems in Universities. The study used a cross sectional survey with a sample size of 370 students from the universities. The correction results revealed a strong significant positive relationship between facilitating conditions and the intention to use m-learning systems, this signifies that facilitating conditions are key imperatives in determining intention to use mobile learning systems in universities. As universities look out for the better ways to increase the use of mobile learning systems, more attention should be given to facilitating conditions in their bid to ensure that student’s intention to use mobile learning systems is highly enhanced.
Factors affecting e-government service utilization in developing Countries
(2016-09) Anjoga, Humphrey; Kasse, John Paul; Mayoka Kituyi, Geoffrey
Governments across the global are in the search for better ways of operating and providing improved services to the public through the use e-government technologies and services. Despite that many developing countries are crippling on utilization of e-government services, Uganda inclusive. This study was conducted in order to ascertain and examine the prevalent factors that affected the utilization of egovernment services in developing countries with Uganda as a case study. Primary data were gathered from 5 Government of Uganda ministries and other organizations that supervised the implementation of e-government and utilization of e-government services in the country. Self administered questionnaires, coupled with interview guides were the main instruments used for data collection. Findings indicate that the most commonly used e-government services are; IFMS, Video Conferencing Services, VOIP, E-tax System, CCAS and LoGICs. However, IFMS is the most widely used service across government departments. The findings further indicate that the factors affecting e-government services utilization include; limited bandwidth, network failure, load shedding, lack of proper infrastructure, high internet charges, negative attitude of staff, resistance to change and systems breakdown. The findings suggest that for effective utilization of e-government services, there should be improved e-Government infrastructure, training of users, system scalability and reduced redundancy.
Factors Affecting the adoption of electronic customer relationship management information systems in SMEs
(2014) Olupot, Charles; Mayoka Kituyi, Geoffrey; Noguera, Jose
The recent global recession has pushed businesses to search for means to efficiently and effectively manage their customers so as to remain competitive. This has led to the rise in the adoption and use of information technology in different business functions. These developments have yielded into the adoption of Electronic Customer Relationship Management. However, as this technology sees more prominence in the developed countries, many organizations in developing countries are finding it difficult to implement. This study was intended to examine the factors that affect the adoption of Electronic Customer Relationship Management in developing countries. A case study was conducted in Uganda, in which 150 Small and Medium-sized Enterprises where purposively selected from 30 districts to participate in the study. A sample size of 450 was taken from these organizations. Self administered questionnaires were used to collect data. Te data were coded and analyzed using descriptive statistics. Findings indicate that although Electronic Customer Relationship Management was very beneficial in promoting Small and Medium Enterprises’ new products, marketing existing products, keeping their customers updated and sharing information, most Small and Medium Enterprises faced challenges in adopting the technology. The main challenges were highlighted as lack of knowledge about the Electronic Customer Relationship Management, lack of Information Communication Technology skills, poor infrastructure, lack of top management support and resistance to change. The study gives some recommendations for better adoption of Electronic Customer Relationship Management in Small and Medium Enterprises.
Factors affecting the pricing of telecommunication products and services in Uganda
(2012-09) Mayoka Kituyi, Geoffrey
Improving universal access to telecommunications has become a very critical area of concern in both developed and developing countries in the recent past due to the huge contribution of the sub-sector to socio-economic and political lives of the populace world over. However, the prices of these products and services still remain high and unstable (Afedraru, 2010). Many factors that influence the prices of these products and services are largely unknown. Using quantitative approaches, we studied the factors affecting prices of telecommunication products and services in Uganda and made a number of recommendations that we hope can help in setting and stabilizing prices for telecommunications products and services in Uganda and other developing countries.
A framework for sustainable implementation of e-medicine in transitioning countries
(Hindawi publishing corporation, 2013-11-18) Isabalija, Stephen Robert; Mbarika, Victor; Mayoka Kituyi, Geoffrey
Organizations in developed countries such as theUnited States ofAmerica andCanada face difficulties and challenges in technology transfer from one organization to another; the complexity of problems easily compounds when such transfers are attempted from developed to developing countries due to differing socioeconomic and cultural environments. There is a gap in the formation of research and education programs to address technology transfer issues that go beyond just transferring the technologies to sustaining such transfers for longer periods. This study examined telemedicine transfer challenges in three Sub-Sahara African countries and developed a framework for sustainable implementation of e-medicine. Both quantitative and qualitative research methods were used. The study findings indicate that e-medicine sustainability in Sub-Saharan Africa is affected by institutional factors such as institutional environment and knowledge management practices; technical factors such as the technological environment and technology transfer project environment; social environmental factors such as social environment and donor involvement. These factors were used to model the proposed framework.
A framework for the adoption of electronic customer relationship management information systems in uganda
(2013) Olupot, Charles; Mayoka Kituyi, Geoffrey
This study proposes a framework for the adoption of Electronic Customer Relationship Management (e-CRM) information systems in Uganda. Both qualitative and quantitative research methods were used. Primary data were gathered from Small and Medium Enterprises located in 30 districts of Uganda. A self-administered questionnaire was the main data collection tool. Descriptive statistics were used to analyze data and refine the requirements for adoption of e-CRM information systems. The findings indicate that for successful adoption of e-CRM information systems, there should be user sensitization, training and infrastructure. There is also need for top management support and an e-CRM policy to guide usage. The most important features of e-CRM information systems were identified as the ability to ensure customer privacy, presence of a Frequently Asked Questions tool, and high speed. The proposed framework was developed based on Thong (1999) Technology Organizational Environmental Management (TOEM), with refined requirements from primary data. The developed framework was validated using a case study. Validation results indicate that the framework is applicable and can help improve the adoption of e-CRM information systems in Uganda.
A framework for the integration of e-learning in higher education institutions in developing countries
(2013) Mayoka Kituyi, Geoffrey; Tusubira, Irene
The aim of this research was to design a framework for integrating e-learning in Higher Education Institutions in developing countries. Data were collected from 266 university students and staff of five universities in Uganda using a questionnaire. Data were analyzed using descriptive statistics. The requirements for e-learning integration were identified as; use of projection equipment; use of e-learning methods to teach and face-to-face method to administer tests and exams; harmonization of course content for e-learning and face-to-face during design phase; incorporation of 3D pictures, audio and videos in classrooms among others. The developed framework was validated for applicability using case studies in all the participating universities. Validation results indicate that the proposed framework, if well implemented can help improve elearning integration in Higher Education Institutions operating in developing countries. This is because the framework provides a step by step approach to be used during e-learning integration and also identifies the key stakeholders and their roles for successful e-learning integration.
A framework for usability of e-government services in developing countries
(2015-11-17) Anjoga, Humphrey
The use of ICT in government activities has become a common phenomenon in recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives have failed. This study sought to examine the requirements for effective usability of e-Government services. The findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries
How can e-learning integration be realized? An exploratory study in higher education institutions
(2013) Tusubira, Philper I.; Mayoka Kituyi, Geoffrey; Nyeko, Sonny
E-learning, which encompasses the use of technology and other computer enhanced learning methods, has been identified one way of delivering low cost and efficient education service in both developed and developing countries. These technologies have been adapted to support other methods of teaching in Higher Education Institutions (HEIs). However, despite efforts by many HEIs to integrate e-learning in their teaching processes, many of them have not succeeded or they have not obtained benefits from the e-learning due to barriers that limit the integration process. This study was conducted to investigate the factors affecting the integration of e-learning with other teaching methods. To achieve this, five Higher Education Institutions in Uganda were purposively identified to participate in the study. A self-administered questionnaire was administered to a sample of 341 students and staff from the selected HEIs. Quantitative statistics including means, frequencies and percentages were used to analyze the data. The main barriers to integration of e-learning were identified as lack of knowledge, lack of resources and staff failure to adapt to new teaching technologies.

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