Faculty of Computer and Informatics
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- ItemAn analysis of e-learning information system adoption in ugandan universities: Case of makerere university business school.(2012-04) Mayoka Kituyi, Geoffrey; Kyeyune, RobertThis paper presents an examination of e-learning Information Systems failures and adoption problems in Ugandan universities based on Rogers and Shoemaker’s Diffusion of Technological Innovation Theory. Makerere University Business School was used as a case study, where two e-learning systems at Makerere University Business School were surveyed. A self-administered questionnaire was given to 200 respondents who comprised of academic staff, administrative staff and students. The results were analyzed using descriptive statistics. Findings indicate that Assistant Lectures and Lecturers were more willing to adopt to e-learning than their senior counterparts, the Professors. The results also indicate that although students are aware of e-learning, many of them were not comfortable using the technology. The most hideous challenges for e-learning adoption were identified as lack of resources, knowledge and resistance to change. A number of recommendations have been made for faster adoption and use of e-learning information systems at Makerere University Business School and other universities.
- ItemWhy do nascent ICT businesses die young?(2012-05) Mayoka Kituyi, Geoffrey; Balunywa, WaswaThis study sought to investigate why most nascent ICT businesses failed during their early stages in Uganda along the constructs of the family business sustainability model. A quantitative survey research design was adopted and used, in which a self-administered questionnaire was the main data collection tool. Primary data were analyzed using descriptive statistics. The key factors influencing ICT business start-up were identified as unemployment, the need to get side income, create jobs for family members and get rich. Findings also indicate that most nascent ICT businesses failed because proprietors employed relatives, were not available and committed to their businesses. In addition, excessive competition from foreign products, lack of business management and entrepreneurship skills, financial indiscipline, mistrust, poor savings culture, conflict of interest between managers and family members and failure to pay bank loans, rent and taxes were also responsible for ICT business failures. The study identified the most salient policy innervations for sustainable ICT businesses in Uganda as reduced interest rates, training in ICT and entrepreneurship skills, availability of business soft loans, government subsidies, establishment of business incubation centers and controlled inflow of foreign ICT products.
- ItemICT Infrastructure, mobile money systems and customer satisfaction in Uganda(2012-06) Kyeyune, Robert; Mayoka Kituyi, Geoffrey; Miiro, EdwardThe advent of mobile money transfer and payment systems in Uganda has caused excitement to many people due to the numerous benefits this technology offers. However, some mobile money customers have expressed their dissatisfaction about the technology. This study investigated the current ICT infrastructural situation on which mobile money transfer and mobile payment systems run and the level of customer satisfaction using a survey design. Findings indicate that the ICT infrastructure is inadequate and that although customers are not satisfied with mobile technology, they still embrace it and many would like to continue using it to transfer money and make bills payments.
- ItemA system dynamics Pricing model for stabilizing prices for telecommunication products and services in Uganda(2012-06) Mayoka Kituyi, Geoffrey; Moya, Musa; Rwashana, Agnes S.; Rwashana, AngnesThis study involved the use of systems dynamics approach to develop a pricing model for telecommunication goods and services in Uganda. Primary data were collected from four telecommunication service providers and Uganda Communications Commission, a regulatory body of telecommunications in Uganda. Descriptive statistics and factor analysis with principal component and varimax rotation methods were used to determine the most important factors that affected the pricing decisions made by telecommunication firms. These factors were further analyzed and modeled using Vensim PLE simulation and modeling software, to develop a new pricing model for telecommunications goods and services. The findings indicate that demand and market based pricing approaches are the significant approaches used to set prices for telecommunication products and services in Uganda. The main factors affecting prices of telecommunication goods and service include operating costs, forces of demand and supply, foreign exchange rate, inflation and excessive competition. This paper presents four policy strategies for stable telecommunication prices as Taxation, Liberalization, Government incentives and Wealth maximization.
- ItemFactors affecting the pricing of telecommunication products and services in Uganda(2012-09) Mayoka Kituyi, GeoffreyImproving universal access to telecommunications has become a very critical area of concern in both developed and developing countries in the recent past due to the huge contribution of the sub-sector to socio-economic and political lives of the populace world over. However, the prices of these products and services still remain high and unstable (Afedraru, 2010). Many factors that influence the prices of these products and services are largely unknown. Using quantitative approaches, we studied the factors affecting prices of telecommunication products and services in Uganda and made a number of recommendations that we hope can help in setting and stabilizing prices for telecommunications products and services in Uganda and other developing countries.
- ItemA framework for the adoption of electronic customer relationship management information systems in uganda(2013) Olupot, Charles; Mayoka Kituyi, GeoffreyThis study proposes a framework for the adoption of Electronic Customer Relationship Management (e-CRM) information systems in Uganda. Both qualitative and quantitative research methods were used. Primary data were gathered from Small and Medium Enterprises located in 30 districts of Uganda. A self-administered questionnaire was the main data collection tool. Descriptive statistics were used to analyze data and refine the requirements for adoption of e-CRM information systems. The findings indicate that for successful adoption of e-CRM information systems, there should be user sensitization, training and infrastructure. There is also need for top management support and an e-CRM policy to guide usage. The most important features of e-CRM information systems were identified as the ability to ensure customer privacy, presence of a Frequently Asked Questions tool, and high speed. The proposed framework was developed based on Thong (1999) Technology Organizational Environmental Management (TOEM), with refined requirements from primary data. The developed framework was validated using a case study. Validation results indicate that the framework is applicable and can help improve the adoption of e-CRM information systems in Uganda.
- ItemA framework for the integration of e-learning in higher education institutions in developing countries(2013) Mayoka Kituyi, Geoffrey; Tusubira, IreneThe aim of this research was to design a framework for integrating e-learning in Higher Education Institutions in developing countries. Data were collected from 266 university students and staff of five universities in Uganda using a questionnaire. Data were analyzed using descriptive statistics. The requirements for e-learning integration were identified as; use of projection equipment; use of e-learning methods to teach and face-to-face method to administer tests and exams; harmonization of course content for e-learning and face-to-face during design phase; incorporation of 3D pictures, audio and videos in classrooms among others. The developed framework was validated for applicability using case studies in all the participating universities. Validation results indicate that the proposed framework, if well implemented can help improve elearning integration in Higher Education Institutions operating in developing countries. This is because the framework provides a step by step approach to be used during e-learning integration and also identifies the key stakeholders and their roles for successful e-learning integration.
- ItemStrategizing for firm excellence in Innovation: An exploratory study of entrepreneurial tendencies and behaviors in SMEs in Uganda(2013) Nangoli, Sudi1; Basalirwa, Edith; Mayoka Kituyi, Geoffrey; Kusemererwa, ChristopherThe ability to innovate on a sustainable basis is a desirable, and yet, a rare skill that firms need to nature and develop amongst its business managers/owners and employees. This study was aimed at empirically exploring the Entrepreneurial Tendencies and Behaviors among the business persons that enable them to successfully innovate on a sustainable business. These could then inform managers on the kind of innovation-related behaviors to search for and nature among their human resources in the course of strategizing for firm excellence in Innovation. Responses where sought from business owners/managers and employees in SMEs established in the area with the highest business activity in Uganda (i.e. Kampala). The data collected from the surveyed 50 SMEs all of which had successfully existed for over a year as a test of sustainability were analyzed to extract the salient Entrepreneurial Tendencies and Entrepreneurial Behaviors that characterized the success of their businesses. Descriptive statistics were used. Based on the findings, this study identifies and proposes solutions, key policy interventions and approaches to be adopted for ensuring business sustainability in Uganda.
- ItemHow can e-learning integration be realized? An exploratory study in higher education institutions(2013) Tusubira, Philper I.; Mayoka Kituyi, Geoffrey; Nyeko, SonnyE-learning, which encompasses the use of technology and other computer enhanced learning methods, has been identified one way of delivering low cost and efficient education service in both developed and developing countries. These technologies have been adapted to support other methods of teaching in Higher Education Institutions (HEIs). However, despite efforts by many HEIs to integrate e-learning in their teaching processes, many of them have not succeeded or they have not obtained benefits from the e-learning due to barriers that limit the integration process. This study was conducted to investigate the factors affecting the integration of e-learning with other teaching methods. To achieve this, five Higher Education Institutions in Uganda were purposively identified to participate in the study. A self-administered questionnaire was administered to a sample of 341 students and staff from the selected HEIs. Quantitative statistics including means, frequencies and percentages were used to analyze the data. The main barriers to integration of e-learning were identified as lack of knowledge, lack of resources and staff failure to adapt to new teaching technologies.
- ItemImprovement of e-government service usability in developing countries: empirical experiences of Ugande(2013-03) Mayoka Kituyi, Geoffrey; Anjoga, HumphreyDespite several developments in e-Government, governments and citizens in most developing countries ineffectively and inadequately use e-Government services. This study sough to examine the areas in which usability of e-Government services in developing countries can be improved. Both quantitative and qualitative research methods were used to collect and analyze data. A sample of 20 Government ministries under the National Backbone Project directory in Uganda was selected to participate in the study. Findings indicate that functionality, flexibility, cost usability and accessibility are major requirements for improved e-Government service usability in developing countries. In addition, this paper posits that e-Government platforms should take consideration of accessibility, screen design, media use, and consistency, interactivity and content usefulness to the citizens in order to achieve successful usability of e-Government services.
- ItemThe role of information communication technology (ICT) small and medium enterprises (SMEs) in job creation in Kampala, Uganda(Peak Journals, 2013-11-07) Nyeko, Sonny; Kabaale, Edward; Moya, Musa; Amulen, Christine; Mayoka Kituyi, GeoffreyThis study examined the role of information communication technology (ICT) small and medium enterprises (SMEs) toward job creation in Kampala Uganda through a quantitative survey research design. The study mainly centered on the jobs created by small and medium size enterprises that provided ICT service and/or ICT based products. Primary data were collected using a pretested questionnaire and analyzed using descriptive statistics. Findings indicate that airtime retailing, phone repair and mobile money created most of the jobs (34, 19 and 17% respectively). Majority of ICT SMEs (73%) employed 1-5 people and most jobs created were for Technicians (40%) and Sales representatives (35%) while very few of the jobs were in software development (2%). The findings further indicate that 75% of the jobs created were in lower level of the management hierarchy while only 8% were top level jobs. In terms of salary, most employees of ICT SMEs in Kampala earned Ush.100,000- Ush.200,000 a month (43%), while only 5% earned Ush.1M and above.
- ItemA framework for sustainable implementation of e-medicine in transitioning countries(Hindawi publishing corporation, 2013-11-18) Isabalija, Stephen Robert; Mbarika, Victor; Mayoka Kituyi, GeoffreyOrganizations in developed countries such as theUnited States ofAmerica andCanada face difficulties and challenges in technology transfer from one organization to another; the complexity of problems easily compounds when such transfers are attempted from developed to developing countries due to differing socioeconomic and cultural environments. There is a gap in the formation of research and education programs to address technology transfer issues that go beyond just transferring the technologies to sustaining such transfers for longer periods. This study examined telemedicine transfer challenges in three Sub-Sahara African countries and developed a framework for sustainable implementation of e-medicine. Both quantitative and qualitative research methods were used. The study findings indicate that e-medicine sustainability in Sub-Saharan Africa is affected by institutional factors such as institutional environment and knowledge management practices; technical factors such as the technological environment and technology transfer project environment; social environmental factors such as social environment and donor involvement. These factors were used to model the proposed framework.
- ItemFactors Affecting the adoption of electronic customer relationship management information systems in SMEs(2014) Olupot, Charles; Mayoka Kituyi, Geoffrey; Noguera, JoseThe recent global recession has pushed businesses to search for means to efficiently and effectively manage their customers so as to remain competitive. This has led to the rise in the adoption and use of information technology in different business functions. These developments have yielded into the adoption of Electronic Customer Relationship Management. However, as this technology sees more prominence in the developed countries, many organizations in developing countries are finding it difficult to implement. This study was intended to examine the factors that affect the adoption of Electronic Customer Relationship Management in developing countries. A case study was conducted in Uganda, in which 150 Small and Medium-sized Enterprises where purposively selected from 30 districts to participate in the study. A sample size of 450 was taken from these organizations. Self administered questionnaires were used to collect data. Te data were coded and analyzed using descriptive statistics. Findings indicate that although Electronic Customer Relationship Management was very beneficial in promoting Small and Medium Enterprises’ new products, marketing existing products, keeping their customers updated and sharing information, most Small and Medium Enterprises faced challenges in adopting the technology. The main challenges were highlighted as lack of knowledge about the Electronic Customer Relationship Management, lack of Information Communication Technology skills, poor infrastructure, lack of top management support and resistance to change. The study gives some recommendations for better adoption of Electronic Customer Relationship Management in Small and Medium Enterprises.
- ItemAlignment of information systems to strategy in the health sector using a systems dynamics approach(2014) Odiit, Mary Celestine Adie; Mayoka Kituyi, Geoffrey; Semwanga Rwashana, Agnes; Muganda Ochara, NixonABSTRACT Alignment of Information Systems with organizational objectives and strategy is a key factor for the success of information systems. However, most health facilities have not aligned their Health Information Systems to organizational-wide strategic goals and objectives. This has led to challenges such us poor planning, lack of resources and above all the lack of direction by top management in implementing and using Health Information Systems. This research involved an assessment of the requirements for strategic alignment of health information systems in health facilities, development and validation of a strategic alignment model using selected health facilities. A multi-method research approach involving the use of quantitative and qualitative methods was used. The quantitative approach provided quantitative data that was used to generate requirements for the development of the model, as well as validating and testing of the system dynamics model. A sample of 408 respondents was taken from 39 health facilities in Uganda to participate in the study. Data was analyzed using descriptive statistics and presented in tables and graphs. The requirements for strategic alignment of Health Information Systems were identified as proper planning, establishment of policies, frameworks and standards, resource mobilization, establishment of work processes, training and sensitization of staff members about Health Information Systems work processes. Further, there is need to minimize time lag between HIS and other integrated organization information systems, improve on useful features and functions of HIS and also ensure the system covers all functions of the health facility. The study proposes a model, which when well used can help to improve the strategic alignment of Health Information Systems in health facilities.
- ItemExamining health information systems success factors in Uganda’s healthcare system(2014) Namakula, Sarah; Mayoka Kituyi, GeofreyHealthcare Health Information Systems offer several benefits towards healthcare service delivery in Uganda including easy record keeping, enhancing communication, performing simple calculations, supporting decision making, gaining competitive advantage, better management of chronic diseases, faster retrieval of records, improving process flow and increasing productivity. However, the benefits mentioned have been hindered by failure of HIS in Uganda. The success factors for Information Systems in Ugandan healthcare system are largely unknown. The effect of these failures is most felt in Small and Medium Healthcare Enterprises who have limited resources and semi-skilled employees. This study determines success factors for Information Systems in Small and Medium Healthcare Enterprises in a developing country context like Uganda. The findings of the study therefore aid in understanding the key issues that lead to the success of Information Systems in developing countries, Uganda in particular. The study targeted staff of Small and Medium Healthcare Enterprises including doctors, nurses, administrators and laboratory attendants. A sample of 274 was taken from 954 health units but only 202 questionnaires were considered for analysis after data cleaning. Data were analyzed using Convergent and Discriminant Validity, Rotated Component Matrix tables, Communality and Regression analysis. The findings indicate that management support, user involvement, resource supply, and education and training are the most important success factors for HIS success. Principal component analysis results obtained show that all items on the listed variables had communalities above the significant level of 0.4, implying that all items exhibited sufficient loadings. This therefore implies that each of the items correlates highly with all other items and can at least easily load onto one of the factors. Further, multiple correlation coefficient R=0.717 obtained implies that there is a strong relationship between the multiple independent factors and the dependent variable.
- ItemA theoretical framework for requirements engineering and process improvement in small and medium software companies(2014) Kabaale, Edward; Mayoka Kituyi, GeoffreyRequirements engineering (RE) and process improvement has been identified as one of the key factors for improving software quality. Despite this, little scholarly work has been done on developing ways to improve the RE process. The situation of RE and process improvement is even worse in small and medium enterprises that produce software. Consequently, the quality of software being produced by these companies has kept deteriorating. The purpose of this paper is to design a framework that will help small and medium software companies improve their RE processes in order to compete favorably with larger software companies, more especially in terms of software quality. Design/methodology/approach – A qualitative research approach was adapted. Four software companies in Uganda were purposively selected to participate in the study. Data were collected using questionnaires. The requirements for designing the framework were gathered and refined from both primary and secondary data. Findings – The key requirements for process improvement in small and medium software companies were identified as user involvement, use of evolutionary requirements engineering process improvement (REPI) strategy, change management, training and education, management support and commitment. Practical implications – The designed framework was validated to ensure that it can be applied in RE and process improvement in small and medium software companies. Validation results show that the proposed framework is applicable and can be used to improve RE and process improvement in small and medium software companies. Originality/value – The paper presents an improvement of the systematic approach to REPI by Kabaale and Nabukenya which is decomposed for easy understanding by non-technical readers and users.
- ItemThe digital divide in India: Which universality approach is ideal for gujarat state of India?(2014) Mayoka Kituyi, Geoffrey; Kabaale, Edward; Nakabonge, Fatinah; Mbarika, Irene; Balunywa, Luqman; Mbarika, Victor W.Information Communication Technology is increasingly becoming beneficial to humankind, given the latest developments. Today, there is so much potential to the extent that using ICTs, we are able to communicate, conduct financial transactions such as cash deposits and withdrawals at banks, money transfers, pay school fees and other bills using mobile phones. However, most, of these technologies are within few hands. The gap between those who have and those who do not have access to these technologies in India is on the increase. This study used a qualitative research approach to explore the digital divide challenge in India’s state of Gujarat. The study also examined the approaches that had been undertaken to address the digital divide challenge. Findings indicate that the digital divide in Gujarat state affects people irrespective of gender, age group, location, literacy level, income and physical ability. The approaches used to mitigate the digital divide and enhance universality were identified as Call Centres, Internet Kiosks, Bhoomi Projects, Gyandoot Projects, Warana Wired Village Projects, Common Service Centers, Social Media, Drishtee Projects, Gyandoot Projects and Village Knowledge Centres. However, the use of Call Centres, Internet Kiosks, Drishtee Projects and Gyandoot Projects were found to be the most suitable approaches for addressing different forms of the digital divide. Findings further reveal that no single approach can address all forms of the digital divide. Therefore, we recommend the use of a set of approaches in order to address the digital divide and foster Universality.
- ItemUsing ICTs to disseminate agricultural marketing information to small scale rural farmers in Western Uganda(2014) Miwanda, Albert; Kabaale, Edward; Mayoka Kituyi, GeoffreyAlthough ICT has been extensively used in agriculture in the developed world for agricultural marketing information dissemination, the same cannot be claimed in developing countries. Hence this study sought to explore the extent to which Information and Communication Technologies enhances small scale rural farmer’s access to Agricultural marketing information in western Uganda. This is due to the fact that majority of small scale farmers in Uganda have limited access to market information and usually rely on information from traders (middlemen) who usually twist the information in their favor in order to exploit the farmers. A mixed research approach was used in this study for data collection where a total of 280 farmers, 2 sub county agricultural officials and 3 agriculture facilitators in Millennium Villages Project (Ruhiira) staff members were purposively selected in this study. The study yielded a 75% response rate and the data collected were analyzed using Statistical Package for Social Sciences (SPSS). It was established that most respondents preferred Radio followed by cell phones as their sources of agricultural marketing information for their produce. Television and computer were the least preferred sources of market information by the respondents. The study also found out that most farmers use agricultural marketing information accessed through ICTs as a base for bargaining with buyers for their farm produce.
- ItemRequirements engineering process improvement challenges faced by software SMEs in uganda(2014-02-05) Kabaale, Edward; Mayoka Kituyi, Geoffrey; Mbarika, IreneDespite the numerous benefits of Requirements Engineering Process Improvement, many Ugandan software developing companies seem not to properly conduct it. This has implications on the quality of software being produced by these organizations. Moreover, little research has been conducted to establish the challenges being faced by the Small and Medium Enterprises that produce software in Uganda. This study examines the challenges of requirements engineering process improvement in Ugandan SME software companies with an aim of coming up with recommendations for improving the quality of software produced by Ugandan SME software companies. A qualitative research approach was used where four software producing companies in Uganda were selected to participate as case studies. Descriptive statistics were used to analyze data. The main challenges hindering successful Requirements Engineering Process Improvement were identified as ambiguous requirements from the clients, lack of user’s involvement and lack of management support. The study recommends that for successful Requirements Engineering Process Improvement in Ugandan software companies, there should be training, user involvement and establishment of proper change management strategies.
- ItemAn analysis of fiscal decentralization as a strategy for improving revenue performance in Ugandan Local governments(2014-04) Balunywa, Waswa; Nangoli, Sudi; Mugerwa, George W.; Teko, Juma; Mayoka Kituyi, GeoffreyThe inception of decentralization in late the 1990s in Uganda instilled so much hope in the people of Uganda as they anticipated that local governments would improve on revenue collection and service delivery. This was to be achieved through a privatization strategy which guaranteed better performance in revenue collection as compared to the previous system where government employees embezzled most of the taxes they collected. To date however, a number a number of challenges have made it hard fiscal decentralization to realize any fruits. This study was conducted to examine the impact of fiscal decentralization on revenue performance in Ugandan local governments. A cross-sectional survey research design involving both quantitative qualitative research methods were used in the study. A questionnaire was employed to collect and analyze quantitative data, while an interview guide was used to collect qualitative data. The study population included LC III, LC IV and LC V council members and technical members of staff in three local government districts of Mbale, Manafwa and Kampala. Both random and purposive sampling techniques were used to select a total sample of 600 respondents. Results indicate that fiscal decentralization helps to reduce corruption, leads to improved revenue performance, enables better planning for revenue collection, reduces on tax evasion, enables the local unit to get more sources of revenue, makes it easy to handle taxation disputes and also that Fiscal decentralization reduces on taxation bureaucracies hence better revenue performance. This paper posits that for improved revenue performance in a decentralized government, there is need to restrict political leaders from interfering with the work of technical staff, institution of tougher penalties for tax evaders, and also that there was need for central governments to increase funding to the local units. The findings also indicate that salaries for technical staff should be increased to minimize corruption and improve on revenue performance.