Faculty of Business Administration (FOBA)

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The Faculty of Business Administration Community within the Makerere University Business School Institutional Repository (MUBS IR) serves as the official digital archive for scholarly and institutional outputs produced under the Faculty. In alignment with the MUBS Institutional Repository Policy and the principles of Open Access, Research Integrity, and Digital Preservation This community collects, preserves, and disseminates high-quality academic and research contributions generated by faculty members, postgraduate and undergraduate students, researchers, and affiliated collaborators. The Community promotes: Open and equitable access to research outputs, Compliance with national and international open science standards, Long-term digital preservation of institutional knowledge, Enhanced research visibility through global indexing platforms, Responsible licensing under Creative Commons frameworks Content within this Community includes peer-reviewed journal articles, theses and dissertations, conference papers, working papers, policy briefs, datasets, multimedia materials, and other approved scholarly works. Through this platform, the Faculty of Business Administration strengthens MUBS’s position as a regional leader in business scholarship and contributes meaningfully to national and global knowledge development.

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Performance of Outsourced cleaning services at the ministry of the east African community affairs.
(Makerere University Business School, 2017-01-09) Justin Bimanywa
This study examined the level of performance of outsourced cleaning contracts at the Ministry of East African Community Affairs. The specific objectives were to examine the level of outsourced cleaning contracts at the Ministry of East African Community Affairs, to examine challenges faced by outsourced cleaning contracts at the Ministry of East African Community Affairs and to propose strategies for improving outsourced cleaning contracts at the Ministry of East African Community Affairs. Data was collected from 92 respondents from the Ministry of East African Community Affairs concerning Performance of Outsourced Cleaning contracts using a self-administered questionnaire. The data was analysed using the Statistical Package for Social Scientist (SPSS). Results indicated that the following factors are strong measures for performance level of outsourced contracts which include user complaints have reduced since we started using this supplier, the outsourced services are free from defects, our outsourced provider is cooperative in problem solving, supplier charges fair prices compared to others, supplier is flexible. Furthermore the study indicated that the following factors are some of the challenges that are faced by outsourced contracts and these include; incorrect vendor selection has led to budget inefficiencies, the cost of outsourcing specific activities is cheaper than the cost of performing those specific activities internally, vender selection process considers the nature of transfer risk and management both parties do not understand the terms and conditions of the service level agreement, there isn't effective support and involvement by management over control of outsourced vendor. The study indicated that the following are some of the strategies for improving outsourced cleaning contracts and these include: communication is important in the knowledge transfer during out sourcing function, staff training is important in the knowledge transfer during out sourcing function, implementation methodologies is important in the knowledge transfer during out sourcing function, appointment of contract managers to effectively manage the outsourced contracts, training of contract managers to effectively manage the outsourced contracts, management should have confidence in the supplier, for successful outsourcing relationship and management should have frequent formal review meetings
Examining the Determinants of Solid Waste Disposal Behaviors: A Case of Kampala Capital City Solid Waste Disposing Entities.
(Makerere University Business School, 2017-12-18) Ananura Gordon
In Kampala Capital City, there has not yet been any widely published research that has described contracted entities’ Solid waste Disposal behaviors including open dumping, composting and burning. Taken together, these behaviors are crucial to understanding how waste management problems might be resolved. As the Solid Waste industry is still labor intensive, the behaviors of entities involved in this industry influence its growth and performance. The purpose of the study was to examine determinants of solid waste disposal behaviors, by showing how Activity stabilization, Environmental Dynamism, Stakeholder adaptation affect Solid Waste Disposal Behaviors of the contracted disposing entities. An interview guide was used in order to interview and in-depth the contracted entities. This paper utilized direct content analysis commonly referred to as Traditional Text Analysis (TTA) to explore the relationship between the various determinants of Solid Waste Behaviors. The findings revealed that disposal behaviors tend to differ based on the ability to coordinate activities and the capacity of the entities to adapt. Disposing entities that endeavor to stabilize their activities, and adapt with and in the environment also have satisfactory behaviors, supporting both the theories Activity Domain Theory (ADT) and Complexity Theory (CT). The important and significant determinants solid waste disposal behaviors are rules, norms and traditions, intensity, frequency of changes and strategies, patterns and practices within the Solid waste industry in Kampala City. The study recommended effective implementation and adaptation of the examined determinants to effectively improve waste disposal behaviors, waste management, growth and performance of the disposing entities, as well as to reduce the environmental degradation and pollution of Kampala Capital City.
Teaching Practices, Teaching Facilities, Study Environment and Student Performance in Business Technical Vocational and Education Institutions in Uganda.
(Makerere University Business School, 2019-10-08) Abey, Baker Mukova
In an era of increasing reforms to improve the education sector, the student performance in Business Technical and Vocational Education (BTVET) institutions has been every one’s concern as educationists continue to debate what could be the real drivers influencing its effectiveness. This study was therefore initiated with a view of examining the relationship between teaching practices, teaching facilities, study environment and student performance in BTVET institutions in Uganda. It was guided by the objectives of; identifying the relationship between teaching practices and student performance, establishing the relationship between teaching facilities and student performance as well as ascertaining the mediating influence of study environment on the relationship between teaching practices, teaching facilities and student performance. The study also examined the effect of teaching practices, teaching facilities, study environment and student performance within BTVET institutions in Uganda. The study used a cross sectional research design with a sample size of 194 respondents including a registrar and a principal drawn from 97 BTVET institutions in Uganda. A regressive analysis was used to assess the predictive potential of teaching practices, teaching facilities and study environment on student performance. To ensure validity and reliability of the instrument, the researcher sought guidance from experts and supervisors in the field of student performance. The findings revealed a positive and significant relationship between teaching practices and student performance, teaching facilities and student performance as well as study environment and student performance. Moreover, the study showed that a combination of teaching practices, teaching facilities and study environment are influential in predicting student performance outcomes within BTVET institutions. Therefore, management of BTVET institutions in Uganda should not take these factors lightly if they want to improve the quality of education standards and student performance in particular. Based on these findings, the researcher recommended that teachers in BTVET institutions should focus on designing suitable practices such as friendly methods of instruction, offering practical explanations and undertaking lesson planning as such practices can improve students’ comprehension of the material taught in class leading to acquisition of knowledge. Similarly, BTVET institutions should improve spacing, promote a conducive study environment and work towards improving the quality of teaching facilities by use of learning guides such as charts and pictorials, restocking textbooks and renovating physical facilities like buildings.
Inclusiveness In Service Delivery and Economic Empowerment: A Case of Operation Wealth Creation in Arua District.
(Makerere University Business School, 2020-02-14) Ucanda, Daniel
The study purposed to establish the relationship between inclusiveness in service delivery and economic empowerment. The objectives were to examine the relationship between equity compliance and economic empowerment of beneficiary farmers in Operation Wealth Creation (OWC) in Arua district. Secondly, to establish the relationship between gender inclusion and economic empowerment of beneficiary farmers in OWC in Arua district. Thirdly, to establish the relationship between beneficiary participation and economic empowerment of beneficiary farmers in OWC in Arua district. The study methodology used was a cross-sectional design. The researcher used simple random sampling method to select the sample size of 357 respondents out of a population of 5000 farmers in Arua district as determined by Krejcie and Morgan (1970). Reliability and validity test showed that all variables under study were reliable with Cronbach‟s alpha statistic above 0.70-threshold value suggested by Nunnally (1978). Questionnaires were used to collect data and these were analysed using SPSS version 20. The findings showed: First, a significant positive relationship between equity compliance and economic empowerment. Secondly, a significant positive relationship between gender inclusion and economic empowerment. Finally, a significant positive relationship between beneficiary participation and economic empowerment. The regression analysis indicated that all the predictor variables combined account for 67.3% variation in economic empowerment of the farmer beneficiaries of the OWC. The researcher concludes that high levels of equity compliance led to high levels of economic empowerment, gender inclusion has direct association with economic empowerment of the beneficiary farmers and that beneficiary participation is an important determinant of economic empowerment. The study recommends that implementers of OWC should observe equity compliance in order to realize economic empowerment all beneficiaries, ensure equal participation of men and women in OWC to increased economic equality of both men and women and beneficiaries must participate in needs assessment and execution of the OWC programme.
Logistics Management, Total Market Approach, And Accessibility of Family Planning Products and Services in Selected Districts of Uganda.
(Makerere University Business School, 2020-09-30) Tubanone Ivan
The study intended to examine the relationship between logistics management, total market approach and accessibility of family planning products and services in Health-Related NGOs in selected Districts in Uganda. The objectives which guided the study were to examine the relationship between: logistics management and accessibility of family planning products and services, logistics management and total market approach of family planning products and services; and total market approach and accessibility of family planning products in selected Districts in Uganda by Health-Related NGOs. The study adopted a cross sectional study design because it gathered data from a sample of a study population at a particular time. The total sample size for this study comprised of 269. The sample contained 03 Directors, 10 Managers, 116 Employees, and 140 members from the local community. It was concluded based on the findings that there is a significant positive relationship between logistics management and accessibility of family planning products and services, logistics management and total market approach of family planning products and services, total market approach and accessibility of family planning products. It was recommended that; The Ministry of Health should set up a benchmark or scorecard on which to assess performance of health network organizations, Health distribution and network organizations should boost their market approach studies by setting up targets for reaching various territories using various means within specific limits, Community members and health beneficiaries should be sensitized about the various service points for family planning services and this will help them not only know, but also approach centers with family planning products and services hence improving the level of accessibility to family planning products and services, The NGOs Regulatory bodies should come up with a standard Contraceptives Logistics Management Information System (CLMIS) to get data which enables them to come up with informed decisions for future support and diversification. This will boost both logistics management and accessibility.
Improving Monitoring Practices in Uganda Women Entrepreneurship Programme (Uwep).
(Makerere University Business School, 2020-10-14) Ainembabazi Faith
This study explored the monitoring practices of the Uganda Women Entrepreneurship Programme (UWEP), a government initiative under the Ministry of Gender, Labour and Social Development (MGLSD), with the aim of promoting women’s economic empowerment through access to financial and technical support. The study focused on three key objectives: (i) to examine the monitoring practices currently used in the program, (ii) to assess the challenges affecting monitoring effectiveness, and (iii) to determine strategies for improving monitoring practices. A quantitative research design was employed, and data were collected from 123 MGLSD staff directly involved in the implementation and monitoring of UWEP. The findings of the study revealed that the program has adopted several robust monitoring practices, including the use of formal reports, digital tools, site visits, beneficiary feedback mechanisms, and partnerships with third-party organizations. These approaches align with global best practices and contribute to program transparency and accountability. However, the study also uncovered several persistent challenges, such as inadequate resources, limited technical capacity, difficulties in reaching remote areas, stakeholder disengagement, and the negative impact of corruption and delayed reporting. In response to these challenges, the study identified strategic recommendations to enhance monitoring effectiveness. These include increasing the use of digital technologies, providing continuous training for monitoring staff, allocating more resources, strengthening stakeholder engagement, improving reporting systems, and building partnerships with independent oversight bodies. The study concludes that while UWEP has laid a strong foundation for effective monitoring, deliberate efforts are required to address existing bottlenecks to achieve optimal program outcomes. It further recommends future research into the long-term impact of monitoring on women entrepreneurs’ success and the integration of qualitative insights to enrich program evaluation. Ultimately, improving monitoring practices will not only enhance UWEP’s performance but also contribute significantly to Uganda’s broader development and gender equality goals.
Project Monitoring, Evaluation Practices and The Success of Youth Livelihood Projects in Wakiso.
(Makerere University Business School, 2020-10-14) Mutungirehi Ramathan
The study attempted to explore and explain the relationship between project monitoring, evaluation practices and performance of youth livelihood project in Wakiso. The objectives of the study included i) to find out the monitoring and evaluation tools used in the youth livelihood projects; ii) to analyze the measures of project success in the youth livelihood projects; iii) to study the relationship between project monitoring and project success A cross section quantitative approach was used to collect data from the youth livelihood projects in Wakiso district. A self-administered questionnaire was used to collect data and analyzed using descriptive and inferential statistics. The findings revealed significant positive relationship between project monitoring and project success; however, the relationship between project evaluation and project success was not statistically significant. The study concludes that project monitoring practices influence the success of youth livelihood projects while project evaluation practices do not influence project success. The study recommends the use of standard monitoring and evaluation tools such as cost and budget comparisons, stakeholder assessment among others to ensure the success of youth livelihood projects in Uganda. In areas for further study, the researcher recommends that the scope of the study is widened to cover other districts.
Organisation Structure, Cash Flow Management, Community Engagement and Sustainability of Social Enterprises in Kampala District.
(Makerere University Business School, 2020-10-28) Ssekaddu Alvin
The purpose of this study was to establish the relationship between organization structure, cash flow management, community engagement and sustainability of social enterprises in Kampala district. It was inspired by the need to increase the understanding of social entrepreneurship by analyzing the social entrepreneurship assumptions in academic discourse, relative to the current practical implications in Kampala district. It was also an attempt to contribute to social entrepreneurship research; a field in that is still relatively new in Uganda. The study adopted a cross sectional design. Since the study intended to test rather than generate theory, it adopted a quantitative approach. It involved descriptive and analytical research designs. The study population consisted of nine hundred thirty (930) CBOs from which a sample of two hundred seventy-four (274) CBOs was drawn using Krejcie and Morgan method. The researcher used stratified proportionate random sampling technique to select social enterprises while one individual at top management level was purposively selected as a respondent for each enterprise. The data collected was edited for incompleteness and inconsistence to ensure correctness of the information given by the respondents, through pretesting and adjustments by the two research supervisors. Variables were coded and Statistical package for social scientists (SPSS) was used for data entry and analysis. The collected data was presented using frequency tables which were analyzed by Factor analysis, Pearson correlation coefficient and Regression model using SPSS. Analysis and interpretation of the findings revealed that organization structure, cash flow management and community engagement had a positive correlation with sustainability of social enterprises in Kampala district at 0.632, 0.729 and 0.829 respectively. From the regression analysis, organization structure, cash flow management and community engagement had standardized beta coefficients of 0.214, 0.163, and 0.299 respectively. The combined coefficient for all the three variables (Adjusted R Square) is 0.746. The researcher makes recommendations to enhance sustainability of social enterprises that include: hiring a specialized workforce for different tasks; having easy flow of communication; preparing periodic income statements; carrying out activity budgetary reviews; collaborating with local work-force; taking extra steps to promote participation of vulnerable or excluded residents; as they were determined through factor analysis to have the most significant impact on all independent variables.
Digital Banking, Business Process Design and Customer Satisfaction in Financial Institutions: A Case of Absa Bank Uganda.
(Makerere University Business School, 2020-11-09) Batwerinde Samuel
In the continually volatile and turbulent global marketplace, financial services organisations are being confronted by a rapidly evolving landscape. Organisations are recognising the need to begin their digital journeys in order to harness new capabilities that not only improve the customer experience but also provide a streamlined, agile, and profitable business model for the future. This study aimed to examine the relationship between digital banking, business process design, and customer satisfaction in financial institutions with a focus on selected branches of Absa Bank Uganda Ltd. The study adopted a cross-sectional survey design drawing on both qualitative and quantitative approaches. Using the Krejcie and Morgan table (1970), a sample size of 384 was selected from a study population of 3538. Data was collected using questionnaires and an interview guide and was analysed using the Statistical Package for Social Scientists (version 20). Findings reveal a significant positive relationship between digital banking and customer satisfaction; a significant positive relationship between business process design and customer satisfaction; and a significant positive relationship between digital banking and business process design. Since the overall P value (.000b) was less than the 0.05 degree level of significance, the null hypothesis was rejected, and the findings concluded that the explanatory variables (Digital banking and Business process design) have a significant relationship with the dependent variable (Customer satisfaction). The study therefore recommended that Absa Bank Uganda should improve coverage of cybersecurity features and, through advertising and training, enable customers to develop a deep understanding of recent developments, changes, and trends as strategies to achieve digital banking. Absa Bank should provide bank customers with user-friendly online platforms and add more features to digital banking platforms to not only reduce congestion in banking halls but also prevent
Transformational Leadership Stakeholder Engagement and Success of Non Governmental Organisation Projects.
(Makerere University Business School, 2020-11-12) Mbabazi Doreen
This study examined the relationship between intellectual capital, lending strategy, and branch performance among Stanbic Bank branches in the Greater Kampala and Wakiso Region, Uganda. The study was guided by the need to establish the extent to which intellectual capital and lending strategies influence branch performance in the banking sector. A cross-sectional survey design employing a quantitative approach was adopted. The study population comprised 21 Stanbic Bank branches operating within Greater Kampala and Wakiso Region, from which a sample of 19 branches was selected using the Krejcie and Morgan (1970) sample size determination table. Data were collected using a self-administered questionnaire distributed physically by the researcher to respondents in the selected branches. A response rate of 93.4% was achieved. Data analysis was conducted using Statistical Package for Social Sciences (SPSS) version 25. Pearson’s correlation analysis revealed positive and statistically significant relationships between intellectual capital and branch performance, lending strategy and branch performance, as well as between the combined effects of intellectual capital and lending strategy on branch performance. Multiple regression results indicated that intellectual capital was a stronger predictor of branch performance (β = 0.573) compared to lending strategy (β = 0.404). The findings suggest that enhancing intellectual capital through employee development, knowledge-sharing initiatives, and organizational learning mechanisms contributes significantly to improved branch performance. The study concludes that both intellectual capital and lending strategy are critical determinants of branch performance among commercial banks. The study recommends increased investment in employee training, knowledge management systems, and continuous evaluation of lending strategies to enhance operational effectiveness and sustain branch performance. [AI Generated]
Employee Engagement at Living Goods Uganda.
(Makerere University Business School, 2020-11-26) Nakimuli Moureen
The purpose of the study was to establish the levels of employee engagement, challenges faced in enhancing employee engagement and to suggest strategies that can Enhance Employee Engagement at Living Goods Uganda. The study employed a cross-sectional descriptive design and adopted quantitative research approaches of data collection. The targeted sample size was 103 employees of LG Uganda. Quantitative data analysis was done using SPSS version 23, to generate descriptive statistics. Findings show that levels of employee engagement at LG are relatively high although LG needs to adopt practical strategies to maintain the high levels of Employee Engagement. In addition, learning support and career development for employees should be prioritized, there is need to benchmark salary levels, recognize and reward employees based on demonstration of core values and LG should use formal performance management processes for its employees. The study recommends further research into studies of a longer duration, such as longitudinal surveys that combine organizations to paint a bigger picture regarding Employee Engagement levels in low and middle income settings.
Knowledge Management, Organizational Innovation and Project Performance in Health-Based Non-Governmental Organisations in Uganda.
(Makerere University Business School, 2020-12-17) Abwang Bernard
Globally, the failure rate for projects undertaken by health-based NGOs has been a notable concern from policy makers and executives alike. This study was therefore undertaken with the objectives of establishing the relationship between knowledge management and project performance, determining the relationship between organizational innovation and project performance, and examining the relationship between organizational innovation and project performance within health NGOs in Uganda. The study applied a cross-sectional research design where quantitative data were analysed using SPSS version 23 for better interpretation of the relationship between the study variables. Using a sample size of 80 projects, the study successfully obtained data from 257 respondents from 73 projects, giving a response rate of 80.3%. The study also used inferential statistics of correlation and regression analysis. The findings revealed a statistically significant and positive relationship between knowledge management and project performance, knowledge management and organizational innovation, as well as organizational innovation and project performance. Furthermore, it was observed that knowledge management and organizational innovation were significant predictors for project performance, although organizational innovation was a better predictor of project performance than knowledge management. In view of these findings, project managers within health-based NGOs should ensure that they strengthen their knowledge management and innovation practices to promote the performance of the different projects implemented. Based on this conclusion, it was recommended that there is a need to promote knowledge sharing platforms, such as group discussion meetings, where staff can interact freely to prevent overruns related to time, budget, and cost; engage in continuous organizational innovation, such as process and competence in their operations, to improve project outcomes. The study helps project managers within health-based NGOs understand the need for knowledge management and innovation to improve project performance. The evidence highlights the powerful influence of knowledge management on project performance, knowledge management on organisational innovation, and organisational innovation on project performance
Organisational Factors, ICT Infrastructure and Implementation of Electronic-Procurement Projects: A Case Study of Local Government in West Nile.
(Makerere University Business School, 2020-12-21) Alwayo Bella Flavia
The study was conducted to examine the relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects in West Nile local governments. The study sought to determine the extent e-procurement projects implementation is attributed to organizational factors and ICT infrastructure. The study used a cross sectional survey design where 144 usable questionnaires were used to collect the data and was analyzed using SPSS version 25. Pearson correlation and regression analysis were used to determine the degree of relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects in West Nile local governments. Findings of the study revealed a significant positive relationship between organizational factors, ICT infrastructure and implementation of e-procurement projects. The regression analysis results show that organizational factors and ICT infrastructure predicts 47.4% of the observed variance in e-procurement project implementation. This implies that there are other predictors of e procurement implementation besides organizational factors and ICT infrastructure; thus, further research is called for to find the other predictors of e-procurement project implementation in addition to what is already in place. The researcher recommends that to successfully implement e-procurement projects, top management support should be sought and there should be deliberate effort to provide users with IT knowledge and skills through training. Similarly, local government leaders should pay attention to ICT infrastructure by ensuring there is enough hardware and software facilities to support e-procurement in the organization.
Employee Training, Innovation and Sustainability Practices of Sports Facilities in Central Uganda.
(Makerere University Business School, 2021-01-04) Nassuna Dovic Daizy
The study was conducted to examine the relationship between employee training, innovation and sustainability practices of sports facilities in Central Uganda. The study adopted a cross sectional survey design. Correlation and regression analysis were performed to explain the relationships between the variables of the study and the extent to which the independent variables explain the dependent variable. The study sample consisted of a random sample of 134 sports facilities in Central Uganda. The data obtained from the field was tested for reliability using SPSS Cronbach‟s alpha coefficient (Cronbach, 1951) test and the results indicated that the instrument was reliable since it was above the cutoff value of 0.7. The empirical findings from the study revealed that there is a strong positive significant relationship between employee training, innovation and sustainability practices of sports facilities. As such, the joint effect of employee training and innovation on sustainability practices of sports facilities is 79.1%. This indicates that other than employee training and innovation, there are other factors that impact on sustainability practices of sports facilities that can be explored by other studies. The study also recommends that there is need to develop programmes to train employees, managers and owners of sports facilities in Uganda should be put in place by both the sports facilities owners and the government. This will help employees, managers and sports facilities owners to develop skills, knowledge and competences that will promote sustainability practices of sports facilities in Uganda. The study also recommends the need to promote innovation through research and development, facilities employee‟s innovation projects, recognizing innovate employees and rewarding successful innovations. These strategies will make employees more innovative and ultimately promote sustainability practices of sports facilities in Uganda, a longitudinal study may also be carried out to understand the gradual interplay of training, innovation and how this influence sustainability practices of sports facilities in Uganda
Working Capital Management, Competitive Advantage and Financial Performance of Enterprises in Kawempe.
(Makerere University Business School, 2021-01-09) Asiimwe Herbert
This study was set out to investigate the relationship between working capital management, competitive advantage, and financial performance of Enterprises in Kawempe. Enterprises make up approximately 90% of Uganda’s private sector and make a significant contribution to employment and income generation for individuals and the government, yet most Enterprises continue to suffer from a high failure rate (25%) (World Bank Enterprise report, 2016). Using a cross-sectional survey, deploying systematic random sampling, a total of two hundred and eighty (280) Enterprises represented by the respondents, giving a response rate 98% (280÷285). From the primary data analysed using a Statistical Package for Social Sciences (SPSS) version 20, a multiple correlation coefficient and regression analysis were run. Regression analysis results revealed that both competitive advantage and working capital management have a significant effect on financial performance, while both working capital management and competitive advantage account for 22.5% of the variance in financial performance. It was also established that the level of competitive advantage has a promisingly higher potential in refining the financial performance of Enterprises. The results showed that an enterprise with a superior competitive advantage has stronger bargaining power in financing and is able to increase profitability by controlling the financing scale and cost rationally. This may be attributed to differentiation by the superiority of its products, the value of its brand, the customers’ loyalty, and other relevant factors that enabled it to sell products to many customers at a price higher than the market average, as well as to its cost leadership (cost control) ability. This verification of competitive advantage on the financial performance further suggests that an enterprise can take a cost leadership strategy to sharpen its competitive edge in order to gain more returns. Enterprises can improve the return on assets owned by optimizing their distribution channels and controlling their marketing expenses, reducing overheads, and improving management efficiency. The study also recommends improvements in cash management, inventory management, debtors and creditors management for effective management.
Promoting Sustainability of Community Water Projects by Plan International in Maracha District.
(Makerere University Business School, 2021-01-10) Atukunda Gordon Turya
The study was carried out to examine the factors influencing the sustainability of the community water projects in Maracha district, the challenges faced and the proposed appropriate suggestions for improving project sustainability in the community water projects in Maracha district. Across sectional research design was used. A descriptive research design was applied and only quantitative data was used. A sample of 84 projects was investigated. Primary data sources were used and data was collected through administering a close ended questionnaire. The research instrument was examined for its reliability by using Cronbach’s Alpha value. The Statistical Package for Social Scientists (SPSS) version 20.0 was used for data entry and analysis. It was concluded that, several factors that can cause encumbrances in project sustainability. Notably Institutional structures, Natural factors, project practices and contextual factors should be incorporated in the project implementation process to ensure sustainability. The study revealed that the water projects was affected by addition of new tasks to a project after initiation, alteration of project activities, overruns in terms of cost and time, complexity of the project, and inadequate contingencies. Therefore, members of the community need to interact directly, frequently, in multifaceted ways, generating opportunities and potential for members of a group, who gain a competitive advantage in pursuing their ends. The researcher also concluded that leadership styles predict the level of success in water Projects as significantly revealed by the findings of the study. Further, the study recommends that there is need to appreciate and understand the importance of project sustainability and the key factors that determine sustainability, beneficiaries should be keen to participate in local community projects and offer support during the project design and donors and sponsors should ensure that local communities embrace monitoring and evaluation as a mandatory tool to monitor project progress.
Participatory Budgeting, Governance Mechanisms and Service Delivery in Non-Government Organizations in Northern Uganda.
(Makerere University Business School, 2021-01-11) Gonahasa, Steven
The purpose of this study was to establish how participatory budgeting through governance mechanisms can improve service delivery. The research problem was that the methods used by NGOs don't directly involve input from the targeted beneficiaries, implying that the provision of social services considered important by an organization would vary with peoples’ needs. Therefore the objectives were to ascertain the relationship between participatory budgeting and service delivery in NGOs, to investigate the relationship between participatory budgeting and governance mechanisms in NGOs, to ascertain the relationship between governance mechanisms and service delivery in NGOs and to determine the moderating role of governance mechanisms in the relationship between participatory budgeting and improved service delivery. The study adopted a cross-sectional survey design with a mixed-methods approach basing on qualitative and quantitative data. The sample consisted of 217 NGOs with two respondents from each in addition to ten community leaders. They were selected using a simple random sampling method and data was collected using a questionnaire and an interview guide. Findings show that there is a significant and positive relationship between participatory budgeting and improved social service delivery (r=.505, p<.01), there is a significant and positive relationship between participatory budgeting and governance mechanisms (r=.193, p<.01). It was found that both independent variable and moderating variable can predict 74.8 percent of the variance in service delivery (Adjusted R Square = .748) and that governance mechanisms moderate the relationship between participatory budgeting and service delivery. The study recommends that information necessary for project participants to express their sincere preferences must be provided and communicated well, there should be careful consideration of the cultural norms and values of participants, there is need to carry out further sensitization and education on participatory budgeting and the role of key stakeholders like women and youths needs to be enhanced as they are marginalized.
Project Planning, Communication, Commitment and Project Success Among Youth Projects in Kampala District.
(Makerere University Business School, 2021-02-12) Lugema Joseph
The increasing trend of failures among projects in the recent past has attracted a lot of debate as project managers relentlessly try to identify the underlying factors responsible for project success. This study was therefore undertaken with the specific objectives of; establishing the relationship between project planning and project success, identifying the relationship between communication and project success, testing the mediation effect of commitment on the relationship between project planning, communication and project success, as well as examining the relationship between project planning, communication, commitment and project success among youth projects within Kampala. A cross-sectional research study with a quantitative research approach was applied to tabulate data with the help of SPSS version 25. This provided a better interpretation and analysis of the relationship between the study variables. Using a sample size of 208 ongoing youth projects drawn from 52 projects, the study successfully obtained data from 51 projects (91.8%) with an individual response rate of 191 questionnaires (92.7%). The study also applied inferential statistics of correlation and regression analysis. In addition, the questionnaire instrument was tested for validity and reliability ensuring that the study variables returned the minimum acceptable benchmark of 0.7 as guided by Cronbach. From the study, the findings revealed a statistically significant and positive relationship between; project planning and project success, communication and project success. Furthermore, it was observed that commitment mediates the relationship between project planning and project success among youth projects in Kampala. In the same way, commitment is a mediator variable for communication and project success. Moreover, it was also revealed that project planning, communication and commitment are significant predictors for project success with commitment offering a higher variance in project success than communication and planning. In view of the findings in this study, managers within Kampala should endeavor to strengthen project planning through scheduling of tasks, proper allocation of resources and monitoring of the actual implementation of project activities. Similarly, managers need to define and implement a formal communication framework that involves all external and internal stakeholders for different projects. Additionally, it is necessary for project managers to undertake daily monitoring of the project activities to identify warning signs for deviations between planned project activities and the actual level of implementation. The role of commitment should be emphasized through encouraging innovation and risk taking, creating an open environment and planning for team building initiatives. Furthermore, project staffs need to undergo further training to improve their competencies and skills in project planning and communication in order to increase coordination hence improving the likelihood for project success.
Service Quality Management: A Case of MTN Kawempe Service Center.
(Makerere University Business School, 2021-03-02) Ssemamuli Isaiah
The purpose of the study was to examine service quality management at MTN Kawempe service center. The objectives of the study were to identify dimensions of service quality applicable to customers at MTN Kawempe Service Center, to examine the challenges encountered in service quality management by MTN Kawempe Service Center and to suggest strategies that can be used by MTN Kawempe Service Center to improve service quality management. The study used cross sectional and descriptive research designs, which was entirely a quantitative approach. The total sample size was 390 participants however, 326 participated in the study. The study used primary data. Data analysis consisted of central tendency statistics (average scores also referred as means) and dispersion statistics (standard deviations). This study established poor service reliability and service responsiveness at MTN Kawempe service center. On the other hand, the study established better service assurance, empathy towards customers and tangibles at MTN Kawempe service center. MTN Kawempe service center encountered resource availability challenges, market related challenges and management related challenges. MTN Kawempe service center poorly utilized management related strategies. However, MTN Kawempe service center well utilized customer-centric strategies, proactive strategies, processing routing strategies and social responsiveness strategies. It is recommended that MTN Kawempe service center should improve its service quality applicable to customers especially in the dimensions of service reliability, service responsiveness and empathy towards customers. In addition, MTN Kawempe service center should overcome the challenges encountered in its service quality management. Lastly, MTN Kawempe service center should improve its utilization of various strategies to better service quality management.
Stakeholder Involvement, Community Participation and the Success of Water Projects in Mbarara District.
(Makerere University Business School, 2021-03-03) Aturinda Joan
This study examined the relationship between stakeholder involvement, community participation, and the success of water projects in Mbarara District, Uganda. Motivated by persistent water access challenges despite significant investment, the research adopted a cross-sectional quantitative design. Data were collected from 114 water projects using structured questionnaires targeting project management committee chairpersons and beneficiaries. Descriptive statistics, Pearson correlation, and hierarchical regression were used for analysis. The findings revealed a significant positive relationship between stakeholder involvement and community participation (r = .407, p < .01), stakeholder involvement and success of water projects (r = .439, p < .01), and community participation and success of water projects (r = .382, p < .01). Regression results showed that stakeholder involvement and community participation jointly explained 23.6% of the variance in water project success, with community participation emerging as a significant predictor (β = .243, p < .01), while stakeholder involvement was not a significant predictor in the final model. The study concludes that community participation is critical for water project sustainability, constant maintenance, and user satisfaction. Recommendations include prioritizing community engagement in planning, decision-making, and maintenance, while considering additional demographic, political, and economic factors for comprehensive project success. [AI Generated Abstract]

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