Faculty of Graduate Studies and Research

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    Improving loan repayment performance of Mityana Town Council saving and credit cooperative organization limited
    (2015-11) Busuulwa, Abubakar Wantaate
    The study sought to investigate loan repayment performance of SACCOs in Uganda with a major focus on Mityana Town council SACCO. The study objectives rotated around explaining how loan repayment is managed in Mityana Town Council SACCO, examining the challenges faced by Mityana Town Council SACCO in the process of loan repayment and establishing strategies used to improve loan repayment performance in Mityana Town Council SACCO. A review of literature was done along those lines to generate secondary information and to enable the researcher carry out empirical tests about the subject matter. A study design relying on a cross sectional survey, with descriptive analytical methods as explained by Kothari (1985) and Kumar (2005) was employed, while the study population consisted of staff and SACCO members/owners/ customers of Mityana Town Council SACCO. A total population of 104 was used (Mityana Town Council SACCO Report, 2014). While a sample size of 86 respondents was used in accordance with Kregicie and Morgan (1976) sample size model. Self-administered questionnaires were used to collect responses and measurements were done through a rigorous data processing and analysis process using the statistical package for social scientists (SPSS). The results revealed that effective loan repayment management entirely depends on a good credit policy which entails Information gathering, rigorous screening of borrowers to identify and eliminate risky borrowers in addition to close and effective monitoring. Findings also revealed that challenges faced by the SACCO are both internal (managerial) and external (customer based) which include, few of the borrowers showing willingness to repay, borrowers default because of multiple borrowing, some of the loans have not been backed by guarantors, the amount of loans has been increasing in the past years, loan defaulters have increased on the number of court cases with the SACCOs, that financial costs of the loans do affect the SACCOs, bureaucracy of loan approvals in SACCOs is not friendly and that high interest rates have greatly caused poor loan repayment rates. The study recommended that the SACCOS should emphasize on the credit management that encompasses assessing the risks involved with each loan and then analyzing the total amount of risks for all loans, hence reducing loan delinquency. The SACCO can reduce loan default risks by considering the credits repayment history of both individuals and groups applying for loans.
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    Resource mobilization strategies and sustainability of community based organizations in Arua district
    (2018-05) Acadribo, Henry
    Globally, CBOs have been an integral part of development initiatives. They endeavour to mobilize resources to fulfil their mission. However, CBOs are often times less competitive and consequently less sustainable compared to other non-profit organizations. This study sought to examine the relationship between resource mobilization strategies and CBOs sustainability in Arua District. It purposed to answer five research questions: What is the relationship between investment strategy and CBO sustainability? What is the relationship between diversified donor base and CBO sustainability? What is the relationship between strategic partnerships and CBO sustainability? What is the relationship between resource mobilization strategies and resource utilization? What is the relationship between resource utilization and CBOs sustainability? A sample size of 291 CBOs in Arua district was selected from a population of 1182 CBOs using simple random sampling method. A quantitative, descriptive and cross sectional research design was used to study resource mobilization strategies, resource utilization to find their relationship with CBO sustainability. The correlation analysis revealed a strong positive relationship between the resource mobilization strategies and CBO sustainability. Subsequently, CBO sustainability has a significant positive relationship with all dimensions of resource mobilization strategies, that is; investment strategy, diversified donor base and strategic partnerships. This implies that resource mobilization strategies in all of its dimensions are directly associated with CBO sustainability. In the hierarchical regression analysis, Model 1 controlled for age of CBO, number of staff, and coverage of operation; the results show that two of the control variables that is age of CBO and number of staff employed had a significant positive association with CBO sustainability. Model 2, involved the inclusion of resource mobilization strategies on top of the control variables and the results show that resource mobilization strategies have a significant positive association CBO Sustainability. Model 3 included resource utilization on top of resource mobilization strategies and control variables. The results of the model show that resource utilization has a significant positive association with CBO Sustainability. The study therefore recommends that CBOs should invest in commercial ventures so as to raise consistent revenue for the organizations. Secondly, CBOs should enter into and strengthen more strategic partnerships. Finally, the study recommends CBOs to put in place and adhere to efficient and effective resource utilization practices
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    Project management practices and project performance in construction projects in Adjumani district
    (2018-08-15) Izale, Daniel
    The purpose of this study was to examine the relationship between exploitation learning, exploration learning, organization alignment, and organizational learning and project performance of various projects in Adjumani district of Uganda. The study adopted a cross sectional survey designs, were descriptive and quantitative data was used and 150 project managers and supervisors at different levels were sampled. The study focused on the various projects as population and the results revealed; a) a non-significant negative relationship between exploitation and project performance. b) a non-significant negative relationship between exploration and project performance. c) a more significant positive relationship between organizational alignment and project performance. d) a significant positive relationship between organizational learning and project performance. It is recommended for project managers to use organizational learning and organizational alignment in order to create a situation conducive for project management, considering their synergistic contribution. It is also recommended for government, donors and other project stakeholders to undertake awareness campaigns to encourage active participation of stakeholders. Further it is recommended that project beneficiaries be trained in different areas related to new dynamics in the project environment. It is concluded that there exists a positive relationship between factors that promote organizational learning, organizational alignment and project performance. Hence they contribute positively towards project performance. From this conclusion it would be interesting to carry out further research in different sectors in Uganda to ascertain the relationship between organizational learning and organizational alignment and to investigate unsuccessful link between exploitation, exploration and project performance.
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    Stakeholder participation, commitment and project performance in road construction projects in Mbale district
    (2018-10-28) Tunguta, Ellias
    The study set out to investigate the relationship between stakeholder participation, commitment and project performance in road construction projects in Mbale district. As such, it was guided by the following objectives; to investigate the relationship between stakeholder participation and commitment, to determine the relationship between commitment and project performance, and to establish the relationship between stakeholder participation and project performance. A cross sectional, Descriptive and analytical research design was used, and a sample of 84 technical and Political respondents was selected from Mbale District. The research instrument used was a self-administered questionnaire which sought responses from political heads and technical personnel selected purposively as the unit of inquiry, and the resulting data was sorted, edited, and coded using MS Access 2016, then analyzed using IBM SPSS Statistics 22. Our results showed significant positive inter-correlations between the variables, and in addition, the multiple regression test indicate a joint positive impact of 60.7 percent by all the independent variables on project performance in road construction projects in Mbale district. It was concluded basing on the findings that, stakeholder participation and commitment have a significant relationship with project performance of road construction projects. And that government should direct a greater part of their resources to enhancing stakeholder participation and commitment in order to improve Performance of road construction projects.
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    Stakeholder management and project performance: a case of water & sanitation projects under ministry of water and environment
    (2018-11-13) Abaho, Peter
    The purpose of the study was to examine the relationship between stakeholder management and project performance among European Union water funded projects in Uganda. The study was conducted using a cross sectional research design. Data was collected using a seld administered questionaire on a asample of 108 projects. the unit of inquiry was project managers and project officers. The results revealed a significant positive relationships between stakeholder interest and project performance, stakeholder influence and project performance as well as stakeholder management and project performance. The relationship between stakeholder power and project performance was found to be positive and insignificant. The heirrachical regression results showed stakeholder management as a good predictor (37.6%) of project performance and stakeholder interest being the strongest component amongst the rest under stakeholder management. The study recommended that managers should incoperate practices like dialogue opportunities and inclusive decision making practices among other to ensure effective stakeholder management among projects. The study concluded that there is need for research in other elements of stakeholder management other than the attributes and also in other projects other than water and sanitation.
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    Adoption of ict, fleet management system and transport efficiency in Uganda
    (2018-12-03) Matanda, Michael
    The purpose of the study was to examine the Adoption of ICT, Fleet Management and Transport Efficiency in Uganda. The study was guided by the following research objectives: To establish the relationship between Fleet Management system and transport efficiency system; To examine the relationship between adoption of ICT and transport efficiency system. To examine the combined effect of adoption of ICT and fleet management system on transport efficient system.A cross sectional and quantitative survey, was used in the selection of 18 fleet management businesses in Uganda picked from Uganda freight forwarders association (UFFA) 17 Entities was selected and 08 heads of departments were picked purposively which gave a total of 136 respondents using Krejcie and Morgan (1970).But only 98 responded making a percentage of 72.1% sample size determination table by (Krejce and Morgans, 1970).Data was collected using questionnaires. The data was analyzed using the Statistical Package for Social Scientists (SPSS 17). Results shows that there is a positive and significant relationship between Fleet Management system and transport efficiency system in Uganda, That there is a positive and significant relationship between adoption of ICT and transport efficiency system in Uganda, that there is a positive and significant relationship between adoption of ICT and Fleet Management and efficiency system in Uganda. The variables entered in the regression model explain an overall of 45.9% (AdjR2 = .459) of the variance in Transport Efficiency, implying that the remaining 54.1% is explained by factors not considered in this study. Nonetheless, considering the three predictors in this study, the results show that ICT Adoption has a better contribution effect on Transport Efficiency of freight forwarders. there is need for continuous training of the managers on how to use and adopt ICT since this enhances their stability to manage the movement of cargo and trucking of the vehicles thus leading to efficient transport system; here is also a need to put much emphasis on equipping the managers of the fleet with technical and operant skills because it enhances their performance hence transport efficiency, the freight forwarders and stakeholders should promote and appreciate ICT Adoption as it‟s vital in achieving transport efficiency, this can be achieved through continued trainings and encouraging the managers to constantly use the system installed for monitoring and fleet management.
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    Human capital, psychological capital and self employment; a case of university graduates in public universities in Uganda
    (2018-12-05) Kiiza, Ssemakula Andrew
    The purpose of the study was to establish the relationship between human capital, psychological capital and self-employment of the graduates in public universities in Uganda. A sample of 377 University graduates from Makerere, Kyambogo and Mbarara University of Science and Technology were investigated using stratified sampling strategy. The respondents were randomly selected and a cross sectional research design was adopted which involved descriptive, correlation, regression and mediation approaches. The study revealed that there is a significant positive relationship between; human capital and self-employment, human capital and psychological capital, psychological capital and self –employment. On the other hand, regression results reported that both variables predict 48.4% variance in self-employment among university graduates. The study further confirmed that psychological capital plays a mediating role in the relationship between human capital and self-employment among University graduates in Uganda. Therefore, the study recommends that Universities should develop programmes that will empower students to develop entrepreneurial knowledge and skills to enable students initiate businesses and thus attaining self-employment before and after graduation. It is also recommended that universities should organize activities such as business plan competitions, weekly open day markets as well as students expositions to boost students’ self-efficacy in starting and running business ventures. Lastly, it is recommended that a longitudinal study be carried out to understand the gradual interplay of human capital, psychological capital and how these influence self-employment among university graduates.
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    Employee wellbeing in the work place a case of Uganda revenue authority
    (2018-12-05) Aparo, Jacqueline
    purpose of the study was to examine the relationship between work environment supervisor support, psychological capital and employee wellbeing in Uganda revenue authority. The aim of the study was to achieve three objectives including, examining the relationship between work environment and employee wellbeing, to assess the relationship between psychological capital and employee wellbeing, to examine the relationship between supervisor support and employee wellbeing. A cross sectional research design was used and a sample size of 302 respondents.Selfadministered questionnaires was used to collect data. The data was tested for reliability using SPSS and results presented based on the study objectives. Key findings indicated that there was significant positive association between work environment and employee wellbeing, a positive association between supervisor support and employee wellbeing, and a significant positive relationship between psychological capital and employee wellbeing; however, a consistent result indicated that management relationship behavior in the form of supervisor support was the strongest predictor of employee wellbeing at work amongst employees It is therefore recommended that based on the results, training is provided for managers or supervisors who are supportive to their employees. It is also recommended that time is prioritized and opportunities maximized to enhance co-worker relationships by encouraging staff to work together on projects, discuss ideas or share skills or take part in social activities together. Results also indicate that improvements in working conditions are closely associated with increase in wellbeing at work. In relation to supervisor support, positive manager behavior toward staff such as listening to staff, showing support, trust, respect and concern for staff welfare and a tendency to express appreciation for employee work well done is strongly associated to various aspects of wellbeing. Finally, the results indicated that an increase in psychological capital is associated with an increase in wellbeing. These findings will prove helpful to human resource practitioners, policy makers and business practices.
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    Destination marketing, destination image, and the inflow of tourists into Uganda
    (2018-12-07) Mulondo, Moses
    The purpose of the study was to examine the relationship between destination marketing, country/destination image, political stability, and the inflow of tourists into Uganda. The research objectives which guided the investigation included the following; to establish the level of the inflow of tourists in Uganda, to examine the relationship between destination marketing and the inflow of tourists, to ascertain the relationship between destination marketing and the destination image, to study the relationship between political stability and the destination image, to identify the relationship between the destination image and the inflow of tourists into the country, and to find the relationship between political stability and the inflow of tourists. A conceptual framework relating the independent variables to the dependent variable was developed. Data collection was carried out using the purposive sampling method. In undertaking this research, the researcher used quantitative designs in order to establish the relationship between destination marketing, political stability, destination image, and the inflow of tourists into Uganda. Data was collected from the respondents using self-administered questionnaires. A representative number of 190 respondents successfully responded from a targeted sample size of 248 respondents. The findings show that there is a significant positive relationship between destination marketing and the inflow of tourists. The findings also proved that there is a significant positive relationship between political stability and the inflow of tourists. The findings of the investigation also confirmed that there is a significant positive relationship between destination image and the inflow of tourists. The findings however indicate that there is a negative and not significant relationship between destination marketing and destination image.This however contradicts findings of other researchers like Hospers (2004, p. 274). Generally, the research findings revealed that destination marketing, destination image, and political stability contribute significantly to the inflow of tourists into a country (Uganda).
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    Corporate governance, liquidity and financial sustainability of microfinance institutions in uganda. A case study of saccos in Kampala
    (2018-12-07) Kigozi, Henry Lwanga
    Financially sustainable MFIs that include SACCOs have been identified as a prime source of capital for economic development in countries. They also offer other instrumental social benefits. This study aimed at assessing the relationship between Corporate Governance, Liquidity and Financial sustainability of SACCOs in Uganda. A cross sectional research design and quantitative approaches were employed. Self-administered questionnaires were used for the data collection from a sample of 48 SACCOs with a total of 288 respondents. Correlation and Regression analysis were conducted and results reveal that there was a positive significant association between corporate governance and liquidity, corporate governance and financial sustainability and liquidity and financial sustainability. Results further indicate that corporate governance and liquidity were statistically significant predictors of financial sustainability. Thus, SACCOs need to observe the corporate governance principles which include; having a diversified board with vast knowledge that can formulate sound policies, a board that is transparent and with different roles for different officials to provide the checks and balances, aboard with education competences and continuously undertake refresher courses and seminars to improve the expertise of members in the SACCOs. In addition, SACCOs should set limits on savings withdrawals and the use of customers’ savings as a source of funding to avoid liquidity risks so as to improve their financial sustainability.
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    Examining the performance of projects at national water and sewerage corporation
    (2018-12-11) Nanyonga, Carol
    This study was concerned with examining the performance of projects at National Water and Sewerage Corporation (NWSC). The main objectives of the study were to examine the factors for project performance at National Water and Sewerage Corporation, to examine the challenges faced in project performance at National Water and Sewerage Corporation and to propose strategies to the challenges faced by National Water and Sewerage Corporation in project performance. The study used primary data. The Primary data was gathered from the field by the researcher using questionnaires. The study used 52 respondents that were selected randomly to avoid bias. The population of this study constituted the staff of the project office at National Water and Sewerage Corporation. The findings of the research were analysed and presented in form of discussion tables. It was found that funds play a crucial role in project performance. The study also emphasised the importance of competent staff as well as organisational culture on the performance of projects. The communication channel, reward system, managerial skills and the project design were also found to be very important factors in project performance. Project performance at National Water and Sewerage Corporation faces numerous challenges. The study highlighted insufficient communication, lack of employee motivation and commitment, inadequate resources, poor leadership, disconnect between planning and implementation, and resistance to change as some of the challenges to project performance. The study proposes hiring competent staff, using effective communication channels, creating a monitoring and evaluation tool and prudential financial management as some of the strategies to overcome the challenges of project performance.
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    Examining the effectiveness of electronic systems in Uganda registration services Bureau
    (2018-12-13) Kengonzi, Best
    The study examined the effectiveness of Electronic Systems at Uganda Registration Service Bureau (URSB). It was guided by the following three objectives; to examine the effectiveness of Electronic System; to identify factors affecting Electronic Systems effectiveness; and to suggest measures of improving Electronic Systems effectiveness. The study applied a cross-sectional research design along with a quantitative research approach. Data were collected from a sample of 59 respondents according to Krejcie and Morgan (1970) from a population of 70 respondents using simple random sampling. Data were collected using a structured questionnaire which was tested for validity and reliability. Data were analyzed using a SPSS (v.20) from which frequency tables and descriptive statistics were used to interpret results. The study found that the electronic systems were not being used effectively. The main functions of the E-system were to provide access to timely information and improve staff roles. The main factors affecting effectiveness of the system included difficulty in integrating system, inadequate top management support, internet connectivity; and inadequate training. The proposed strategies included regular training; effective information exchange; collaboration among departments; and feedback. Therefore, the study recommends that the management of URSB should promote monitoring and evaluation of system programs, put in place effective training programs and emphasis on effective communication. The study recommended that the management of URSB should promote policy formulation, training and ensure there is adequate technical support at the agency. The agency should develop, implement and regularly review policies that support facilitating conditions for ESystems as a way of providing guidelines that should be following when operating the systems. The management of the agency should ensure that the e- systems are user friendly with well drafted user guidelines for operating the system, clear roles for the different users and responsibilities in order to eliminate ambiguities or clashing of user roles. Such guidelines should be made available to users so as to create a smooth working environment where peer support is promoted.
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    Claims settlement and sales of insurance products in Uganda the case of national insurance corporation ltd (NIC)
    (2018-12-13) Nansubuga, Joan
    Claims settlement, which dates as far back as the history of insurance, is the only reason the consumer (insured) buys an insurance product. The fast administration of Claims is therefore not only a legal obligation of an insurance firm, but also a strong public relations and marketing strategy. The response to claims has rather been slow in Uganda and this is of great concern, since a thriving economy depends to a large extent on the guarantees and assurances received from insurance companies. This research investigated the trends in National Insurance Corporation Limited’s claims settlement system and sales of its insurance products. The objectives of the research were; to assess claims settlement factors that enhance sales of insurance products at NIC, to evaluate the challenges of claims settlement and sales of insurance products at NIC Uganda and to recommend claim settlement strategies that can improve sales of insurance products at NIC. Data collection was conducted by administering questionnaires to both customers and staff of the company. The results obtained from the data collection were cross tabulated and subjected to descriptive analysis. The results obtained established the fact that prompt and satisfactory claims payment had positive effects on the sales of insurance products.
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    An examination of the electronic banking services in stanbic bank branch of Makerere University
    (2018-12-13) Adoch, Juliana
    The emergence of stiff competition in the financial sector has forced financial institutions such as banks world over to innovate and reach out to their clients and staff. This has been done through electronic means and other interactive communication channels. The motivating forces behind the rapid transformation of banks are influential changes in the economic environment embrace among other innovations in the e-services. The study was aimed at examining the electronic banking services in stanbic bank. The researcher adopted a cross sectional design and applied a simple random and convenience sampling methods. The researcher also used descriptive statistics, that is; frequencies and percentages to establish analysis. The researcher utilized the self-administered questionnaire approach to collect the primary data from the respondents. A sample of 379 respondents from a population of 33,288 was adopted and the findings analyzed using SPSS.The research findings showed that the usage of the automated teller machine (ATM), Internet banking and mobile banking were in that order the most popular e-banking services used. The study also established that many of the respondents lacked awareness and knowledge about electronic banking and were skeptical about their security while using the electronic banking services. The study made several recommendations among which included focusing Emphasis on intensive awareness and marketing programs and the need to regularly test the banks' security practices by the regulator and also that the banks' security practices be reviewed by outside experts in order to analyze network vulnerabilities.
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    Enhancing accountability in public private partnerships in Uganda: a case of vegetable oil development project
    (2018-12-13) Namubiru, Halima
    The purpose of this study was to assess of the strategies for enhancing Accountability in Public Private Partnership (PPP) Projects in Uganda. It was guided by the following objectives; to understand accountability dimensions in Vegetable Oil Development Project, to examine the accountability challenges in Vegetable Oil Development Project and to establish the strategies of enhancing accountability in Vegetable Oil Development Project. A cross sectional and quantitative research designs were used. A sample size of 148 stakeholders was selected from a total population of 240 stakeholders based on the Krejcie, and Morgan, (1970). From this sample, 106 questionnaires were collected giving a 71.6%. The study relied on primary data which was obtained through a self-administered questionnaire. The study employed simple random sampling to select respondents from the entire population and was preferred because each stakeholder had an equal probability of being selected for the sample. Data collected was coded and entered into Statistical Packages for Social Scientists (SPSS Version 22.0) and analyzed using descriptive statistics. The study found that transparency, participation, evaluation and complaint investigation are the dimensions of PPP projects in Uganda. Furthermore, results show that the challenges facing PPPs include; abuse of entrusted power for private gain at the expense of the public interest, ineffective contract management, failure to consult all the stakeholders. All these affect accountability question. The study recommends that PPP projects should be emphasize open communication, integrity, be transparent in all transactions. There is a need for performance evaluation to encompass not only financial aspects, but also the societal values of the public services performed by Public Private Partnership Projects.
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    Emotional intelligence, change management and project implementation in National Environment Management Authority
    (Makerere University Business School Institutional Repository - MUBSIR, 2021-10-20) Akello, Leila, Gosana
    This study examined the relationship between emotional intelligence, change management and project implementation within NEMA. The objectives were; examine the relationship between emotional intelligence and project implementation; examine the relationship between change management and project implementation; assess the relationship between emotional intelligence and change management; and examine the mediation effect of change management in the relationship between emotional intelligence and project implementation in NEMA. This study was a cross-sectional research design along with a quantitative research approach. The study focused on 29 projects under the KCL main project targeting the individual project manager/assistant, main project manager/assistant and field officer. Primary data was obtained using a structured questionnaire instrument. The validity of the instrument was determined using expert judgment and CVI while reliability using pretesting and Cronbach Alpha coefficient. Data was analyzed using SPSS v. 25 and Med Graph system to obtain frequency tables, inferential statistics and Med Graph used to interpret results. The study found that there exists a significant and positive relationship between emotional intelligence and project performance. There was a positive relationship between change management and project implementation. It was also revealed that emotional intelligence is positively associated with change management. Results revealed that change management fully mediates the relationship between emotional intelligence and project implementation. The study concludes that emotional intelligence and change management are key drivers of project implementation. More so, change management fully facilitates the relationship between emotional intelligence and project implementation. This study recommends; enhancing self-awareness; intensify planning for change; proper managing change; and reinforcing change to boost project implementation.
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    Towards a clustered system for supercomputing
    (Makerere University, ) Lukyamuzi, Andrew
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    Coping responses during pregnancy and early motherhood among adolescents in Central Uganda
    Atuyambe, Lynn; Faxelid, Elisabeth; Mirembe, Florence; Kirumira, Edward K.; Annika, Johansson
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    Farmer selection of bio-physical diversity for agricultural land uses in dissected highland plateaus of Mbarara, Uganda
    (Soil Science Society of East Africa (SSSEA), ) Nkwiine, C.; Tumuhairwe, J. K.; Zake, J. Y. K