Examining the effectiveness of electronic systems in Uganda registration services Bureau
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Date
2018-12-13
Authors
Kengonzi, Best
Journal Title
Journal ISSN
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Abstract
The study examined the effectiveness of Electronic Systems at Uganda Registration Service
Bureau (URSB). It was guided by the following three objectives; to examine the effectiveness
of Electronic System; to identify factors affecting Electronic Systems effectiveness; and to
suggest measures of improving Electronic Systems effectiveness.
The study applied a cross-sectional research design along with a quantitative research
approach. Data were collected from a sample of 59 respondents according to Krejcie and
Morgan (1970) from a population of 70 respondents using simple random sampling. Data were
collected using a structured questionnaire which was tested for validity and reliability. Data
were analyzed using a SPSS (v.20) from which frequency tables and descriptive statistics were
used to interpret results. The study found that the electronic systems were not being used effectively. The main
functions of the E-system were to provide access to timely information and improve staff roles.
The main factors affecting effectiveness of the system included difficulty in integrating system,
inadequate top management support, internet connectivity; and inadequate training. The
proposed strategies included regular training; effective information exchange; collaboration
among departments; and feedback. Therefore, the study recommends that the management of
URSB should promote monitoring and evaluation of system programs, put in place effective
training programs and emphasis on effective communication. The study recommended that the management of URSB should promote policy formulation,
training and ensure there is adequate technical support at the agency. The agency should
develop, implement and regularly review policies that support facilitating conditions for ESystems
as a way of providing guidelines that should be following when operating the systems.
The management of the agency should ensure that the e- systems are user friendly with well
drafted user guidelines for operating the system, clear roles for the different users and
responsibilities in order to eliminate ambiguities or clashing of user roles. Such guidelines
should be made available to users so as to create a smooth working environment where peer
support is promoted.
Description
A dissertation submitted to the Directorate of Research and Graduate studies in partial fulfillment of the requirements for the award of the degree of Master of Business Administration of Makerere University
Keywords
Electronic systems, Effective communication, Management
Citation
Kengonzi, B.(2018).Examining the effectiveness of electronic systems in Uganda registration services Bureau