Department of Business Administration

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http://hdl.handle.net/20.500.12282/5155
The Department of Business Administration under the Faculty of Business Administration (FOBA) is a central academic unit of Makerere University Business School committed to excellence in teaching, research, and community engagement. The Department contributes significantly to the generation of scholarly outputs, including dissertations, research papers, policy briefs, and institutional publications. In alignment with the MUBS Institutional Repository Policy, this sub-community serves as a digital platform for collecting, preserving, and disseminating academic and research outputs produced by staff, students, and affiliated researchers. It supports open access principles, enhances research visibility, and ensures long-term digital preservation of knowledge resources.

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By submitting more faculty publications and postgraduate dissertations, the Department of Business Administration is strengthening its contribution to the MUBS Institutional Repository. Researchers are urged to deposit their work in accordance with funder and institutional open access guidelines. Staff and students receive periodic training on copyright compliance, metadata requirements, and repository submission. By integrating with worldwide indexing platforms such as Google Scholar and openAIRE, the repository improves the department's research visibility globally.

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Browsing Department of Business Administration by Author "Achola Stella"

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    Financial Technologies, Service Quality, Delivery of The Financial Sector, And Financial Inclusion.(Case Study, Bukedea District)
    (Makerere University Business School, 2024-07-15) Achola Stella
    This dissertation examines the interplay between financial technologies (fintech) usage, service quality delivery in the financial sector, and financial inclusion among marginalized groups in Bukedea District, Uganda. Despite national progress in financial inclusion through mobile money and policy initiatives like the Parish Development Model, rural areas such as Bukedea face persistent barriers, with only 7% of the population banked and overall inclusion at 34%—lower than in neighbouring countries. The study adopts a cross-sectional mixed-methods design, collecting primary data via structured questionnaires and semi-structured interviews from a stratified random sample of 186 beneficiaries (vulnerable women, persons with disabilities, and people living with HIV/AIDS) of the Office of the Prime Minister’s Household Income Support projects. Data were analysed using descriptive statistics, Pearson correlations, multiple regression in SPSS, and thematic qualitative analysis. Quantitative results reveal strong positive relationships: fintech usage and financial inclusion (r = 0.593, p < 0.01), service quality and financial inclusion (r = 0.549, p < 0.01). The regression model explains 46.9% of the variance in financial inclusion (Adjusted R² = 0.469), with fintech (β = 0.449) and service quality (β = 0.379) as significant predictors (both p < 0.01). Qualitative findings highlight barriers, including low financial literacy, geographical isolation, mistrust, gender disparities, and poor infrastructure, alongside the supportive role of community organizations. The study concludes that integrated fintech adoption and enhanced service quality are critical for advancing financial inclusion in marginalized rural contexts. It recommends targeted financial literacy programs, infrastructure improvements, and stakeholder collaboration to inform policy and practice in Uganda and similar settings. [AI-generated Abstract]
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