Faculty of Computer and Informatics

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Browsing Faculty of Computer and Informatics by Author "Anjoga, Humphrey"

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    Factors affecting e-government service utilization in developing Countries
    (2016-09) Anjoga, Humphrey; Kasse, John Paul; Mayoka Kituyi, Geoffrey
    Governments across the global are in the search for better ways of operating and providing improved services to the public through the use e-government technologies and services. Despite that many developing countries are crippling on utilization of e-government services, Uganda inclusive. This study was conducted in order to ascertain and examine the prevalent factors that affected the utilization of egovernment services in developing countries with Uganda as a case study. Primary data were gathered from 5 Government of Uganda ministries and other organizations that supervised the implementation of e-government and utilization of e-government services in the country. Self administered questionnaires, coupled with interview guides were the main instruments used for data collection. Findings indicate that the most commonly used e-government services are; IFMS, Video Conferencing Services, VOIP, E-tax System, CCAS and LoGICs. However, IFMS is the most widely used service across government departments. The findings further indicate that the factors affecting e-government services utilization include; limited bandwidth, network failure, load shedding, lack of proper infrastructure, high internet charges, negative attitude of staff, resistance to change and systems breakdown. The findings suggest that for effective utilization of e-government services, there should be improved e-Government infrastructure, training of users, system scalability and reduced redundancy.
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    A framework for usability of e-government services in developing countries
    (2015-11-17) Anjoga, Humphrey
    The use of ICT in government activities has become a common phenomenon in recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives have failed. This study sought to examine the requirements for effective usability of e-Government services. The findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries
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    Improvement of e-government service usability in developing countries: empirical experiences of Ugande
    (2013-03) Mayoka Kituyi, Geoffrey; Anjoga, Humphrey
    Despite several developments in e-Government, governments and citizens in most developing countries ineffectively and inadequately use e-Government services. This study sough to examine the areas in which usability of e-Government services in developing countries can be improved. Both quantitative and qualitative research methods were used to collect and analyze data. A sample of 20 Government ministries under the National Backbone Project directory in Uganda was selected to participate in the study. Findings indicate that functionality, flexibility, cost usability and accessibility are major requirements for improved e-Government service usability in developing countries. In addition, this paper posits that e-Government platforms should take consideration of accessibility, screen design, media use, and consistency, interactivity and content usefulness to the citizens in order to achieve successful usability of e-Government services.