Change Management, Accountability Mechanisms, Technical Capabilities and E-Government Procurement Efficiency in Uganda.

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dc.contributor.authorDeus Turyagyenda
dc.date.accessioned2026-07-03T14:18:03Z
dc.date.available2026-07-03T14:18:03Z
dc.date.issued2025-11-02
dc.descriptionThis is a master's thesis.
dc.description.abstractThis study examined the relationship between change management, accountability mechanisms, technical capabilities, and e-government procurement (e-GP) efficiency in Uganda’s public procurement sector. Despite the Ugandan government’s adoption of e-GP systems to improve transparency and procurement outcomes, inefficiencies persist, marked by extended procurement cycles and high administrative costs. The study aimed to investigate how organizational, governance, and technological factors jointly influence e-GP efficiency. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) as a guiding framework, the research focused on four objectives: to examine the relationships between change management, accountability, and technical capabilities with e-GP efficiency, and to assess their combined effect. A mixed-methods approach was employed, combining quantitative survey data and qualitative interviews. The population consisted of 35 Procuring and Disposing Entities (PDEs) located in Kampala, Uganda. Data were collected using structured questionnaires and semi-structured interviews with key informants. Descriptive and inferential statistics, including correlation and regression analyses, were used to analyze the data. Qualitative data was analyzed using thematic analysis. The findings revealed strong positive correlations between change management, technical capabilities, accountability mechanisms, and e-GP efficiency. Regression results indicated that the three variables collectively explained 35.9% of the variance in e-Government Procurement efficiency. Accountability mechanisms and change management were the strongest predictors, while technical capabilities, though significant, played a comparatively smaller role. The study concluded that the efficiency of e-GP systems in Uganda is significantly shaped by how well change is managed, how strongly accountability is enforced, and the availability of reliable technical infrastructure. It is recommended that public procurement entities invest in leadership-driven change initiatives, strengthen regulatory enforcement, and prioritize system reliability to improve procurement outcomes. A holistic approach integrating people, governance, and technology is essential for sustainable digital transformation in Uganda’s public procurement landscape.
dc.description.sponsorshipDr. Bonny Bagenda (PhD) (Makerere University Business School) & Ms. Juliet Namukasa (Makerere University Business School)
dc.identifier.citationDeus, T. (2025) Change Management, Accountability Mechanisms, Technical Capabilities and E-Government Procurement Efficiency in UgandaMakerere university business school.
dc.identifier.urihttp://hdl.handle.net/20.500.12282/5625
dc.language.isoen
dc.publisherMakerere University Business School
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United Statesen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/
dc.titleChange Management, Accountability Mechanisms, Technical Capabilities and E-Government Procurement Efficiency in Uganda.
dc.typeThesis
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