Working Capital Management, Information Technology and Business Performance of Agency Banking in Uganda.

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dc.contributor.authorNamuwooya Ritah
dc.date.accessioned2026-07-24T06:40:03Z
dc.date.available2026-07-24T06:40:03Z
dc.date.issued2023-07-30
dc.descriptionThis is a master's thesis.
dc.description.abstractThe purpose of this study was to examine the relationship between working capital management, information technology and business performance of agency banking in Uganda. The study adopted a cross-sectional research design and the target population was the 741 registered bank agents in Kampala Central in Uganda. These persons were specifically selected because they were assumed to have reliable information on the topic under study. The study used simple random sampling to select 253 agents that were used in the study. One respondent was selected from each agency banking unit to participate in the study. Quantitative data was collected and obtained through the use of self-administered questionnaires to agents. All in all, the researcher used quantitative data analysis to establish the relationship between working capital management, information technology and business performance of agency banking in Uganda. The data was captured using the Statistical Package for Social Sciences software and then analyzed using frequency distributions, correlations and regression model. The findings from the study suggest that working capital management and information technology positively and significantly influence business performance. The results also show that there is a significant and positive relationship of the combined effect of working capital and information technology on business performance. The study made the following recommendations: Agent banking proprietors should invest more in the latest information technology in order to improve speed and enhance the accuracy of their services; Agent banking units should integrate several operations in a single operation using Information technology because it will help them in paving way for individualized and customized banking services and effectively compete in the banking industry.
dc.description.sponsorshipDr. Isaac Nkote (PhD) (Makerere University Business School) & Dr. Geofrey Nkuutu (PhD) (Makerere University Business School)
dc.identifier.citationNamuwooya, R. (2023) Working Capital Management, Information Technology and Business Performance of Agency Banking in Uganda. (Unpublished master’s dissertation). Makerere University Business School, Kampala, Uganda.
dc.identifier.urihttp://hdl.handle.net/20.500.12282/6177
dc.language.isoen
dc.publisherMakerere University Business School
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United Statesen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/
dc.titleWorking Capital Management, Information Technology and Business Performance of Agency Banking in Uganda.
dc.typeThesis
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