A framework for usability of e-government services in developing countries
| dc.contributor.author | Anjoga, Humphrey | |
| dc.date.accessioned | 2018-08-16T13:34:22Z | |
| dc.date.available | 2018-08-16T13:34:22Z | |
| dc.date.issued | 2015-11-17 | |
| dc.description | Article | en_US |
| dc.description.abstract | The use of ICT in government activities has become a common phenomenon in recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives have failed. This study sought to examine the requirements for effective usability of e-Government services. The findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries | en_US |
| dc.description.sponsorship | Makerere University Business School | en_US |
| dc.identifier.citation | Humphrey.A,Geofrey.Kituyi M | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12282/3071 | |
| dc.language.iso | en | en_US |
| dc.subject | E-government | en_US |
| dc.subject | Services | en_US |
| dc.subject | usability | en_US |
| dc.subject | Developing Countries | en_US |
| dc.subject | Uganda | en_US |
| dc.title | A framework for usability of e-government services in developing countries | en_US |
| dc.type | Article | en_US |