A framework for usability of e-government services in developing countries
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Date
2015-11-17
Authors
Anjoga, Humphrey
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Abstract
The use of ICT in government activities has become a common phenomenon in recent years. In the late
1990s, information technological developments in the field of public administration culminated into the
concept of e-Government. Several benefits are presumed to be associated with E-Government services
which basically translate to provision of direct services to users instead of/or in addition to traditional
flow of paper work between the government and its citizens. However, despite these developments,
most developing countries are yet to realize the full potential of e-Government initiatives have failed.
This study sought to examine the requirements for effective usability of e-Government services. The
findings indicate that the key requirements for e-Government service usability are provision of a noise
free e-Government platform, articulation of e-Government goals and objectives to users, support for
and prediction of future trends affecting e-Government initiatives, e-Government services being
transferable across different contexts of application, support for system representation of strategic
agendas and implementation efforts, provision of a functional representation of e-Government
objectives and support for reusability and expandability of e-Government platforms. The paper
proposes a framework that can be guide successful usability of e-Government services in developing
countries
Description
Article
Keywords
E-government, Services, usability, Developing Countries, Uganda
Citation
Humphrey.A,Geofrey.Kituyi M