Risk Management, Employee Empowerment and Service Delivery in Uganda: A Case of Public Agricultural Research Institutes in Uganda.
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Date
2022-08-15
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Makerere University Business School
Abstract
This study investigated Risk Management, Employee Empowerment and Service Delivery in Uganda taking Public Agricultural Research Institutes (PARIs) as a case study. Specifically, the study sought to establish the relationship between risk management, and employee empowerment and service delivery at the PARIs. The study uses a cross-sectional study design and mixed methods approach where both quantitative and qualitative methods were used. Factor analysis was conducted and implemented to provide reliable estimates for the study. Data was collected from 17 PARIs and 101 respondents which represented a response rate of 96% and 75% respectively. From the study findings, using descriptive statistics, there was a high level of service delivery (Mean = 3.80, S.D = 0.467), a moderate level of risk management (Mean = 2.98, S.D = 0.622) a high level of employee empowerment (Mean = 3.96, S.D = 0.427) in PARIs. Using correlation analysis, there was a positive association between risk management and service delivery; and a significant and positive association between employee empowerment and service delivery. Using regression analysis, there was a significant impact of risk management, and employee empowerment on service delivery. It thus concluded that improvement in risk management practices as well as the level of employee empowerment are associated with improvement in service delivery in PARIs. To effectively improve the delivery of services, PARIs should strengthen their risk management practices, while putting more emphasis on risk identification and risk monitoring. Lastly, management of PARIs should put in place mechanisms that provide adequate room for employees to exercise significant autonomy in implementation of tasks. In other words, empowerment of employees should be at the center of service delivery improvement efforts.
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This is a master's thesis.
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Tebagerwa, E. (2022) Risk Management, Employee Empowerment and Service Delivery in Uganda: A Case of Public Agricultural Research Institutes in Uganda. (Unpublished master’s dissertation). Makerere University Business School, Kampala, Uganda.