An Examination of Agency Banking in Equity Bank (U) Ltd.
| dc.contributor.author | Murungi Cynthia Angella | |
| dc.date.accessioned | 2026-04-28T07:40:07Z | |
| dc.date.available | 2026-04-28T07:40:07Z | |
| dc.date.issued | 2021-01-20 | |
| dc.description | This is a master's thesis | |
| dc.description.abstract | This study was intended to examine agency banking in Uganda. The study objectives included; to examine the determinants of agency banking in Uganda, to identify the challenges facing agency banking in Uganda and to recommend strategies to improve agency banking services in Uganda. The study was cross sectional in nature as data was collected at one point in time and it involved the use of computational, statistical, and mathematical tools to derive results. The study found that long distances to the bank branches attribute to the use of agent banking. The study found that security measures were missing at agent outlets. The study found uncertainty surrounding the amount of float that was required by an agent to operate in a day. The study also found mistrust in the bank agents by the customers who would rather transact at bank branches than at agent locations. The study recommends for the bank agents to be trained on good customer care practices and how to detect fake money, the study also recommends for banks to invest in the latest and advanced equipment to curb the issue of network interruptions that is faced by the agents during their operations, the study also recommends that banks look into installation of security measures at agent locations. | |
| dc.description.sponsorship | Dr. Mwesigwa Rogers, Makerere University Business School. & Ms. Wanyana Barbabra, Makerere University Business School. | |
| dc.identifier.citation | Murungi, C. A. (2022). An Examination of Agency Banking in Equity Bank (U) Ltd. Makerere University Business School. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.12282/5470 | |
| dc.language.iso | en | |
| dc.publisher | Makerere University Business School | |
| dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | en |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | |
| dc.title | An Examination of Agency Banking in Equity Bank (U) Ltd. | |
| dc.type | Thesis |