Emotional Intelligence, Self-Efficacy and Employee Wellbeing in Uganda's Tourism Industry
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Date
2023
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Makerere University Business School
Abstract
This study was aimed at examining the relationship between emotional intelligence, self-efficacy and employee wellbeing among workers in Ugandan tourism firms. This study was greatly based
on the objectives: to examine the relationship between emotional intelligence and employee wellbeing among Ugandan tourism firms, to examine the relationship between self-efficacy and employee wellbeing among Ugandan tourism firms and to examine the combined effect of emotional intelligence and self-efficacy on employee wellbeing among Ugandan tourism firms
The study used a cross sectional research design with a sample size of 112 tourism firms in Central Uganda from which 102 responded indicating a response rate of 91.07%. The data was tested for reliability, analyzed using SPSS v23 and results presented based on the study objectives. Findings revealed a significant and positive relationship between emotional intelligence and employee wellbeing among Ugandan tourism firms. Further still findings indicated that there is a significant positive relationship between self-efficacy and employee wellbeing among Ugandan tourism firm. Overall emotional intelligence and self-efficacy explain 75.3% of the variance in employee wellbeing among Ugandan tourism firms. In addition, emotional intelligence was found a stronger predictor of employee wellbeing among Ugandan tourism firms compared to self-efficacy.
Therefore, the study recommended that tourism firms should emphasize emotional intelligence among employees in all their operations that is; self-awareness, self-management, social awareness and relationship management. These practices can be attained and enhanced through formal education in specific business courses or informal business trainings and workshops. These will
enable them to achieve the desired level of employee wellbeing. Further studies may also be conducted to ascertain other predictors of employee wellbeing among Ugandan tourism firms given that the independent variables only predict 75.3%.
Description
Research Dissertation Submitted to Makerere University Business School (Faculty of Graduate Studies and Research) in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Leadership and Governance of Makerere University. (Plan A).
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Citation
Nicholas, T. (2023) Emotional Intelligence, Self-Efficacy and Employee Wellbeing in Uganda's Tourism Industry. Unpublished Masters Dissertation Makerere University Business School. Kampala, Uganda.