Improving Workforce Diversity Management at Compuscan Credit Reference Bureau (CRB) Uganda.
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Date
2022-03-29
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Makerere University Business School
Abstract
This study was conducted to examine the workforce diversity management practices in Compuscan CRB, the challenges and to propose the strategies that the company can employ to improve the same. A cross sectional research design and a quantitative research approach were adopted for the study. A 95.5% response rate was achieved. The result indicated that Compuscan CRB has largely failed to employ the best practices in diversity management. The responses indicated that there were general weaknesses such as inequitable distribution of rewards, absence of workforce diversity committees and neither did they agree that there is training on workforce diversity. It also emerged that there is unfairness in career development, promotion opportunities and unfairness in treatment of the employees by the leaders. The study further found that the commonly known challenges to diversity management were not advanced as the main challenges that are affecting Compuscan. This is suggestive that there could be context-specific challenges. Finally, the respondents agreed that the company needs to employ practices that entail empowering and training of employees, top management commitment, and enshrining a culture that embraces diversity in order to enhance workforce diversity management effectiveness.
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This is a master's thesis.
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Citation
Amuge, S. (2022) Improving Workforce Diversity Management at Compuscan Credit Reference Bureau (CRB) Uganda. Makerere University Business School.