Credit Collection Practices at Picfare Industries Limited.
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Date
2025-11-28
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Makerere University Business School
Abstract
Access to clean and safe water is fundamental to public health, environmental sustainability, and socio-economic development. However, the effective management and maintenance of water production facilities in Central Uganda remain significant challenges due to inadequate funding, shortage of skilled technical personnel, aging infrastructure, unreliable electricity supply, and limited adoption of modern maintenance technologies. These challenges have resulted in a predominantly reactive maintenance culture characterized by frequent equipment breakdowns, operational inefficiencies, and unreliable water supply. This study examined facilities management and operations maintenance practices aimed at enhancing the performance and sustainability of water production facilities in Central Uganda. Guided by Asset Management Theory and Sustainability Theory, the study adopted a quantitative research approach using structured questionnaires administered to 217 respondents comprising facility managers, engineers, technical staff, and maintenance personnel. Data were analyzed using descriptive and inferential statistical techniques, while qualitative responses were analyzed thematically. The findings revealed that inadequate funding significantly constrains maintenance activities, with 70% of respondents identifying financial limitations as the major barrier, resulting in 67% of facilities relying primarily on reactive maintenance. In addition, 65% of respondents reported shortages of skilled personnel, while 60% cited unreliable electricity supply as a major operational challenge. The study further established that only 20% of the facilities had adopted Computerized Maintenance Management Systems (CMMS), limiting effective asset management and maintenance planning. The study recommends increased investment in preventive and predictive maintenance technologies, strengthening staff capacity through continuous technical training, implementing integrated asset management systems, expanding the adoption of alternative energy sources such as solar power, enhancing governance frameworks, and promoting community participation in water infrastructure management. The study contributes empirical evidence on facilities management and operations maintenance in low-resource settings and provides practical recommendations for improving the reliability, efficiency, and sustainability of water production facilities. The findings support Uganda's efforts toward achieving Sustainable Development Goal 6 (SDG 6) on Clean Water and Sanitation by improving the delivery of safe and reliable water services
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This is a master's thesis.
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Citation
Kasemire, V. (2025). Credit Collection Practices at Picfare Industries Limited. (Unpublished master’s dissertation). Makerere University Business School, Kampala, Uganda.