Department of Computer science and Information Technology

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Browsing Department of Computer science and Information Technology by Subject "Developing Countries"

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    Factors affecting e-government service utilization in developing Countries
    (2016-09) Anjoga, Humphrey; Kasse, John Paul; Mayoka Kituyi, Geoffrey
    Governments across the global are in the search for better ways of operating and providing improved services to the public through the use e-government technologies and services. Despite that many developing countries are crippling on utilization of e-government services, Uganda inclusive. This study was conducted in order to ascertain and examine the prevalent factors that affected the utilization of egovernment services in developing countries with Uganda as a case study. Primary data were gathered from 5 Government of Uganda ministries and other organizations that supervised the implementation of e-government and utilization of e-government services in the country. Self administered questionnaires, coupled with interview guides were the main instruments used for data collection. Findings indicate that the most commonly used e-government services are; IFMS, Video Conferencing Services, VOIP, E-tax System, CCAS and LoGICs. However, IFMS is the most widely used service across government departments. The findings further indicate that the factors affecting e-government services utilization include; limited bandwidth, network failure, load shedding, lack of proper infrastructure, high internet charges, negative attitude of staff, resistance to change and systems breakdown. The findings suggest that for effective utilization of e-government services, there should be improved e-Government infrastructure, training of users, system scalability and reduced redundancy.
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    Factors affecting the pricing of telecommunication products and services in Uganda
    (2012-09) Mayoka Kituyi, Geoffrey
    Improving universal access to telecommunications has become a very critical area of concern in both developed and developing countries in the recent past due to the huge contribution of the sub-sector to socio-economic and political lives of the populace world over. However, the prices of these products and services still remain high and unstable (Afedraru, 2010). Many factors that influence the prices of these products and services are largely unknown. Using quantitative approaches, we studied the factors affecting prices of telecommunication products and services in Uganda and made a number of recommendations that we hope can help in setting and stabilizing prices for telecommunications products and services in Uganda and other developing countries.
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    A framework for the integration of e-learning in higher education institutions in developing countries
    (2013) Mayoka Kituyi, Geoffrey; Tusubira, Irene
    The aim of this research was to design a framework for integrating e-learning in Higher Education Institutions in developing countries. Data were collected from 266 university students and staff of five universities in Uganda using a questionnaire. Data were analyzed using descriptive statistics. The requirements for e-learning integration were identified as; use of projection equipment; use of e-learning methods to teach and face-to-face method to administer tests and exams; harmonization of course content for e-learning and face-to-face during design phase; incorporation of 3D pictures, audio and videos in classrooms among others. The developed framework was validated for applicability using case studies in all the participating universities. Validation results indicate that the proposed framework, if well implemented can help improve elearning integration in Higher Education Institutions operating in developing countries. This is because the framework provides a step by step approach to be used during e-learning integration and also identifies the key stakeholders and their roles for successful e-learning integration.
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    A framework for usability of e-government services in developing countries
    (2015-11-17) Anjoga, Humphrey
    The use of ICT in government activities has become a common phenomenon in recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives have failed. This study sought to examine the requirements for effective usability of e-Government services. The findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries
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    Improvement of e-government service usability in developing countries: empirical experiences of Ugande
    (2013-03) Mayoka Kituyi, Geoffrey; Anjoga, Humphrey
    Despite several developments in e-Government, governments and citizens in most developing countries ineffectively and inadequately use e-Government services. This study sough to examine the areas in which usability of e-Government services in developing countries can be improved. Both quantitative and qualitative research methods were used to collect and analyze data. A sample of 20 Government ministries under the National Backbone Project directory in Uganda was selected to participate in the study. Findings indicate that functionality, flexibility, cost usability and accessibility are major requirements for improved e-Government service usability in developing countries. In addition, this paper posits that e-Government platforms should take consideration of accessibility, screen design, media use, and consistency, interactivity and content usefulness to the citizens in order to achieve successful usability of e-Government services.