Adoption of Digital Cash Based Assistance in Humanitarian Contexts.
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Date
2023
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Abstract
The study sought to establish the relationship between the Organisational culture of Humanitarian Organisations, Financial Service Providers’ technology readiness and adoption of Digital Cash Based Assistance in Humanitarian Context. The research objectives were to establish the relationship between Organisation culture of humanitarian organisations and adoption of DCBA in Humanitarian Organisations, to establish the relationship between Financial Service Providers (FSP’s) technology readiness and adoption of Digital Cash based Assistance in Humanitarian Organisations, and to establish the combined effect of Organisational culture of Humanitarian Organisations, Financial Service Providers’ technology readiness on adoption of Digital Cash Based in Humanitarian Context. The research problem was that there is evidence of low uptake of digital cash-based assistance by Humanitarian organisations.
The research was based on a cross sectional design with a quantitative approach. A questionnaire was used to collect data from a sample of 32 humanitarian organisations. Simple random sampling was used to identify the organisations and to get the respondents from each of them. Results show that organisation culture of humanitarian organisations and adoption of DCBA are significantly related (r = .735**, p<.01), there is a positive significant relationship between Financial Service Providers (FSP’s) technology readiness and adoption of Digital Cash based Assistance in Humanitarian Organisations (r = .789**, p<.01). results also show that the two independent variables in combination predict 64.4 percent of the variance in Adoption of Digital Cash-Based Assistance (Adjusted R Square = 644). On the basis of these findings, it was recommended that the organisations need to conduct regular internal assessments focusing on their organizational culture as it relates to technology adoption, top management should prioritize the establishment of a culture that is receptive to technological innovation, that they should consider implementing a formalized evaluation process for assessing the technology readiness of potential FSP partners and it would be prudent for humanitarian organizations to advocate for and invest in capacity-building programs that target FSPs.
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A Dissertation Submitted to Makerere University Business School (Faculty of Graduate Studies and Research) in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Science in Procurement and Supply Chain Management of Makerere University. (PLAN A).
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Sylvia, M (2023) Adoption of Digital Cash Based Assistance in Humanitarian Contexts : A Case of Humanitarian Organisations in Uganda Cash Consortium (UCC). Unpublished Masters Dissertation Makerere University Business School. Kampala, Uganda.