Quality assurance management function of the Uganda national bureau of standards (UNBS) and the perceived consumer safety in Uganda

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dc.contributor.authorKaziba Mpaata, Abdul
dc.contributor.authorLubogoyi, Bumali
dc.contributor.authorOkiria, John Charles
dc.date.accessioned2018-12-17T13:18:17Z
dc.date.available2018-12-17T13:18:17Z
dc.date.issued2017
dc.description.abstractThe study investigated the relationship between the quality assurance function played by UNBS and consumer safety in Kampala, Uganda. The population comprised traders and business owners in the capital city and the sample consisted of business people who had licenses issued by the bureau in the Kikuubo area, where most of the trade for imported and manufactured goods in the city takes place. The specific objectives were; (i) to determine the relationship between standardization requirement UNBS and consumer safety; (ii) to ascertain the relationship between the traders’ compliance requirement by UNBS and consumer safety; and (iii) to establish the relationship between the enforcement function performed by UNBS and consumer safety. Results revealed that there is a significant and positive relationship between consumer safety and; (1) standardization requirement [r =. 569**, p < 0.0001]; (2) traders’ compliance requirement [r =. 340**,p < 0.004]; and (3) enforcement function [r =. 688**, p < 0.0001]. Regression results however indicated that it is only the enforcement function by UNBS that has a significant and positive effect on consumer safety in the city [β = .776, t = 4.438, p < 0.0001]. It is therefore recommended that UNBS strengthens its strategies to ensure that quality products are on market and that it is not only confiscation of products but that manufacturers take full responsibility for offering substandard products to the customers including a total burn and prosecuting them in the courts of law.en_US
dc.description.sponsorshipMakerere University Business Schoolen_US
dc.identifier.citationKaziba,M.Abdul.,Lubogoyi,B.,Okiria,J.B.,2017.Quality assurance management function of the Uganda national bureau of standards (UNBS) and the perceived consumer safety in Ugandaen_US
dc.identifier.issn0975-833X
dc.identifier.urihttps://hdl.handle.net/20.500.12282/4597
dc.language.isoenen_US
dc.subjectUganda National Bureau of Standardsen_US
dc.subjectQuality assuranceen_US
dc.subjectConsumer safetyen_US
dc.titleQuality assurance management function of the Uganda national bureau of standards (UNBS) and the perceived consumer safety in Ugandaen_US
dc.typeArticleen_US
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