ICT Infrastructure, mobile money systems and customer satisfaction in Uganda

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dc.contributor.authorKyeyune, Robert
dc.contributor.authorMayoka Kituyi, Geoffrey
dc.contributor.authorMiiro, Edward
dc.date.accessioned2018-09-08T07:27:15Z
dc.date.available2018-09-08T07:27:15Z
dc.date.issued2012-06
dc.descriptionresearch paperen_US
dc.description.abstractThe advent of mobile money transfer and payment systems in Uganda has caused excitement to many people due to the numerous benefits this technology offers. However, some mobile money customers have expressed their dissatisfaction about the technology. This study investigated the current ICT infrastructural situation on which mobile money transfer and mobile payment systems run and the level of customer satisfaction using a survey design. Findings indicate that the ICT infrastructure is inadequate and that although customers are not satisfied with mobile technology, they still embrace it and many would like to continue using it to transfer money and make bills payments.en_US
dc.description.sponsorshipMakerere University Business Schoolen_US
dc.identifier.citationKyeyune,R.,Mayoka,K.G.,Miiro,E.(2012),ICT Infrastructure, mobile money systems and customer satisfaction in Uganda,1(1),19-26.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12282/3156
dc.language.isoenen_US
dc.subjectICT infrastructureen_US
dc.subjectMobile money transferen_US
dc.subjectMobile payment systemen_US
dc.subjectCustomer satisfactionen_US
dc.subjectUgandaen_US
dc.titleICT Infrastructure, mobile money systems and customer satisfaction in Ugandaen_US
dc.typeArticleen_US
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