Knowledge management and high performance in Uganda’s financial institutions
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Date
2017
Authors
Bagorogoza Kyogabiirwe, Janatti
Moya, Musa
Journal Title
Journal ISSN
Volume Title
Publisher
Makerere University Business School
Abstract
Purpose: – The purpose of this paper is to report the findings of the mediation effect of the high
performance organisation (HPO) framework in the relationship between knowledge management
and high performance.
Design/methodology/approach: – The study adopts a cross-sectional design and quantitative
approach to collect data which was used to answer the study objectives.
Findings: – The high performance framework had a significant positive effect on high performance
while knowledge management (KM) had direct and indirect positive effect on high performance,
through the partial mediation of HPO framework. This suggests that the HPO framework has an
effect in the improvement of the level of performance in financial institutions (FIs).
Research limitations/implications: –The study was cross-sectional which is limited to trace longterm
effects of knowledge management and the HPO framework on high performance. Therefore,
a longitudinal study may be undertaken. The study was also quantitative which limited the in-depth
understanding of KM aspects in the FIs, in this case a qualitative approach could be better. The
inability to obtain analytical and local literature on HPO framework and high performance limited
this study. .
Practical implications: The study strengthens knowledge management as a key strategy for
Managers to use in FIs to improve performance and the HPO framework as a gateway to build high
performance organisations.
Originality/value: The study generates empirical evidence on less studied phenomena knowledge
management in the FIs. The evidence highlights the powerful influence of the HPO framework in improving organisational performance based on knowledge management.
Description
Research paper
Keywords
Knowledge, Management, framework, Financial institutions, Uganda
Citation
Bagorogoza ,K.J.,Moya,M.(2017).Knowledge management and high performance in Uganda’s financial institutions.