(2012-06) Kyeyune, Robert; Mayoka Kituyi, Geoffrey; Miiro, Edward
The advent of mobile money transfer and payment systems in Uganda has caused excitement to many
people due to the numerous benefits this technology offers. However, some mobile money customers
have expressed their dissatisfaction about the technology. This study investigated the current ICT
infrastructural situation on which mobile money transfer and mobile payment systems run and the level
of customer satisfaction using a survey design. Findings indicate that the ICT infrastructure is
inadequate and that although customers are not satisfied with mobile technology, they still embrace it
and many would like to continue using it to transfer money and make bills payments.