Faculty of Management

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The Faculty of Management was set up in Academic year 1999-2000 and is responsible for the development of Basic Management programmes and courses. It currently has two Departments namely Department of Leadership & Governance and Department of Human Resource Management and it is headed by Dr. Annet.K.Nabatanzi Muyimba.

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Human resource Practices and teacher engagement in the rural setting of Ugandan schools
(2014-01) Angundaru, Gladys; Lubogoyi, Bumali; Bagire, Vincent
The study sought to examine the relationship between human resource practices and teacher engagement in secondary schools in the far north district of Arua. The study was premised on the counter- productive work behaviors of some secondary school teachers working in the rural setting of Uganda. There was however, lack of local empirical studies on the factors driving this trend. Cross sectional research design was adopted for the purpose of the study using a sample of 226 respondents out of the total population size of 514 teachers in the selected local government. Pearson Correlation and regression analysis were used to find out the extent to which HR practices predict teacher engagement. The research findings showed a positive Correlation between the study variables. The study concludes that there is need for the policy makers and school administrators to introduce and effectively apply HR practices namely recruitment and selection, reward, performance management, staff development programmes and employee involvement aimed at inducing teachers’ engagement despite the upcountry setting in which they work. An earlier version of this paper was presented at the 19thAnnual international management conference of Makerere University Business School, September 2 -5, 2014.
Organizational Justice, Job Satisfaction, Organizational Commitment and Organizational Citizenship Behaviour (OCB) in Nebbi District Local Government.
(Makerere University Business School, 2014-08) Obedgiu, Vincent
The study was designed to investigate the relationship between organizational justice, job satisfaction, organizational commitment and organizational citizenship behaviour in Nebbi District Local Government. The study was guided with the following objectives; to examine the relationship between organizational justice and organizational commitment, to investigate the relationship between job satisfaction and OCB, to examine the relationship between organizational commitment and OCB, to investigate the relationship between organizational justice and OCB. The study used cross sectional and descriptive research design to explore the relationship that exists between the study variables. The data was collected using questionnaire from 239 respondents (civil servants) that yielded a response rate of 90%, which was analyzed using SPSS version 20. Later, Pearson correlation and regression analysis were used to determine the degree of relationship between the nature of relationship between organizational justice, job satisfaction, organizational commitment and organizational citizenship behaviour. The results revealed a significant positive relationship between organizational justice and job satisfaction (r =.47**, p< 0.01); organizational justice and organizational commitment (r = .24**, p< 0.01); job satisfaction and organizational citizenship behaviour (r = .17**, p< 0.01), organizational commitment and organizational citizenship behaviour (r = .25**, p< 0.01); and organizational justice and organizational citizenship behaviour (r = .13*, p< 0.05). However, a moderate positive relationship exists between organizational justice and job satisfaction while the rest of the relationships are weak although positive and significant. The regression analysis results show that organizational justice, job satisfaction and organizational commitment predict 6.2% of the observed variance in organizational citizenship behaviour.
Psychological Capital, Talent Management, Organizational, Citizenship Behavior and Employee Engagement: A case of Soroti District Local Government
(Makerere University Business School, 2014-11) Akello, Deborah
The purpose of the study was to establish the relationship between Psychological capital, talent management, and organizational citizenship behavior and employee engagement of staff in soroti local governments. The researcher used a simple random sampling method to select a sample of 312 respondents. A self-administered questionnaire was used to collect data and analyzed using a statistical package for social scientists (SPSS) software. The results indicated that there was a significant positive relationship among the study variables. A significant positive relationship between Psychological capital and organizational citizenship behavior, a significant positive relationship between talent management, and organizational citizenship behavior was revealed and a significant positive relationship between organizational citizenship behavior and employee engagement was revealed. Regression analysis showed that 47.7% of the variance in employee engagement can be attributed to Psychological capital, talent management, and organizational citizenship behavior. However it was noted that Psychological capital, talent management, and organizational citizenship behavior alone can predict employee engagement. The researcher concluded that Psychological capital, talent management, and organizational citizenship behavior are the most necessary pre- requisites for employee engagement in Local Governments. The integration of Psychological capital, talent management, and organizational citizenship behavior and other factors like it was revealed in the study findings would consequently enhance employee engagement in local governments. The researcher recommended that it is crucial for the management of Soroti District local government to continuously develop the talents of their employees through talent management, as this will help attain OCB. Increasing the psychological capital of their employees and improving on the environment for building OCB.
Organizational justice, Organizational Support, Employee Engagement and Innovative Behavior
(Makerere University Business School, 2014-11) Nambafu, Robert
Numerous studies have been conducted to assess the antecedents of innovative behavior at the work place. However, such studies are still limited in Ugandan context. The objective of this study was to examine the relationship between the constructs of organizational justice, organizational support, employee engagement and innovative behavior in Crown Beverage Limited, a multinational soft drink manufacturing company in Uganda. The study employed a cross-sectional design and used a quantitative data collection method. Structured questionnaires were employed to collect primary data and the study targeted a population of 542 permanent employees of Crown Beverages Limited. The sample size of 226 was selected by use of convenient sampling and 208 questionnaires (92%) of the sample was retrieved and used for analysis. The findings supported the previous studies that had found out that, organizational justice is positively related to employee engagement; organizational support is positively related to employee engagement and employee engagement is positively related to innovative behaviours. The study concluded that organizational justice and employee engagement influenced innovative behavior. Therefore in order for organizations to promote the innovative behaviour of their employees, there is need to exercise fairness in distribution of resources, rewards and benefits among their employees.
Improving employee engagement in Makerere University Business School
(Makerere University Business School Institutional Repository, 2015-08-01) Wanyama, Deborah
This study focused on three main objectives which involved, examining the level of employee engagement at Makerere University Business School (MUBS), the challenges associated with employee engagement and the possible strategies that can be employed to improve employee engagement. A cross sectional design was adopted and therefore the data was collected once without a repeat. A quantitative approach was used and self administered questionnaire method was employed to collect the data. The results revealed that MUBS is experiencing low levels of employee engagement. The respondents also showed the challenges that discourage employee engagement are present in the institutions. Finally, the respondents agreed that to enhance employee engagement would require the best human resource practices would be the way out to improve employee engagement and as a result a recommendation on the same is advanced. In conclusion, other research designs and approaches can be applied in order to give a more comprehensive view of the real situation.
Leadership style, organizational climate, employee commitment and employee retention in non-governmental organizations operating in Juba South Sudan
(2016) Ponny Lako, Zainabu
Employee retention is now recognized as a key strategic issue in organizational productivity and performance with a direct impact on replacements and training expenses and minimal loss of competent employees to ensure effective service delivery that encourages employees to commit themselves to stay in the organization for a long period time. The purpose of the study was to establish the relationship between leadership style, organizational climate, employee commitment and employee retention in Non-Governmental Organizations operating in Juba-South Sudan. The study used a cross sectional research design, distributed 269 questionnaires to respondents, 179 respondents returned the questionnaires and 90 respondents did not return, therefore the response rate was 67% which was above the recommended 50%, as supported by Amin (2005). The study findings established that the predictive power of independent variable (leadership style, organizational climate and employee commitment) which explain 17.4% of variance in employee retention. The study recommends that for the NGOs who operate in conflict and humanitarians areas like South Sudan, concentrate on leadership styles to retain good talents, use of other predictors of the variables in other areas by use of approaches of data analysis, and policy makers to initiate policies and regulations which promote employee commitment and employee retention for the desired impacts in providing service delivery to the vulnerable communities.
Percieved financial performance of public transport firms in the greater Kampala metropolitan area
(Makerere university business school Institutional repository, 2016-08) Muyomba, Brian
This study investigated the relationship between fuel costs, cost of maintenance, passenger fares and charges and perceived financial performance of public transport firms. This research was motivated by the continuous failure of major public transport firms in the Kampala metropolitan area such as city bus, dream shuttles, Kaki group among others which is a clear indication of something wrong in the industry. The researcher adopted a cross sectional as well as descriptive and analytical research designs. The study was conducted in 200 public transport firms selected using simple random sampling while respondents were selected using purposive sampling technique. The data collected was edited for incompleteness and inconsistence to ensure correctness of the information given by the respondents. Epi Data software and the Statistical Package for Social Scientists (SPSS) were used for data entry and analysis respectively. Research findings indicated that there was a significant positive relationship between the cost of maintenance, passenger fares and perceived financial performance. While there was also a significant negative relationship between fuel costs and perceived financial performance of public transport firms. Lastly there was an insignificant negative relationship between charges and perceived financial performance of public transport firms. The researcher therefore recommended that public transport firms should strive to increase the amount fares collected as well as properly manage and account for the fares they collect from passengers. Additionally, public transport firms should invest more funds in preventive maintenance, improve drivers’ behaviour to reduce fuel costs and implement sound management practices so as to enhance financial performance.
Analyzing performance of co-curricular activities in secondary schools in Arua District
(Makerere University Business School Institutional Repository, 2016-10-01) Alero, Tom
This study analysed the performance of co-curricular activities in secondary schools in Arua District. Specifically the study established the state of co-curricular activities in secondary schools, the effect of co-curricular activities on academic achievements of secondary schools, the challenges faced by schools in promoting of extra-curricular activities, and to propose ways of strengthening co-curricular activities in schools. Literature of the study variables was reviewed to give a basis of the study. The study adopted a cross sectional study and data was collected using a questionnaire and interview guide. Secondary schools in Arua district were the unit of analysis and head teachers, games master and students being the unit of inquiry. Fifty six (56) secondary schools were the sample population selected from 65 secondary schools. Before analysing the data, a Cronbach Alpha was run which gave a high Cronbach above 0.7 implying that the data used was reliable to be used for the descriptive. The results indicated that respondents had a positive reaction towards co-curricular activities and listed a number of these activities such as; netball, football, scout, debate, among others. Respondents sighted finances, lack of student involvement in co-curricular activities among others as one of the challenges. The study recommends policy makers, school authorities/leadership and other stakeholders to take part in promoting co-curricular activities due to their ability to improve students learning, and interaction.
Positive Emotions, Respectful Engagement, High Quality Connections, and Business Success
(Makerere University Business School, 2016-11) Kabagambe, Francis ,comet
This research aimed at examining the relationship between positive emotions, respectful engagement, high quality connections, and business success. This thesis employed a qualitative design so as to describe in details the study variables and answer the questions from the personal experiences of the respondents. Responses were sought from small and medium business owners established in Kampala business Centre, an Area with the highest business activity in Uganda. The researcher used purposive and snowballing sampling. The data was mainly collected through the use of semi-structured interviews and the data analysis mainly contained three linked sub-processes; data reduction, data display, and conclusion drawing/verification. Data reduction involved developing a contact summary for each interview, coding & finding themes and patterns in the data. The data was displayed using events matrices, causal effect matrices, vignettes and other arrays of data that allowed the research to analyze in a condensed form the full data set and literally see what was in that data. Drawing and verifying conclusions involved interpreting the displayed data. The findings of the study brought insights on the influence of positive emotions, respectful engagement, and high quality connections on business success. The small and medium business owners/entrepreneurs demonstrated that positive emotions, respectful engagement enabled high quality connections which paved way for business success.
Perceived credibility of social networking technologies in Uganda’s institutions of higher learning
(Global journals Inc. (USA), 2017) Bwiino, Keefa; Lubogoyi, Bumali; Mayoka Kituyi, Geoffrey
Purpose: The study aims to examine the influence of Perceived Credibility on the use of Social Networking Technologies (SNTs) in institutions of higher learning in Uganda. The Study evaluates the influence of Perceived Ease of Use, Perceived Usefulness and Perceived Credibility on the adoption of Social Networking Technologies. Research Methodology: The study opted for cross sectional survey methodology to gather data from 146 institutions of higher learning on the variables captured by the modified Perceived Ease of Use, Perceived Usefulness and Perceived Credibility construct. Findings: Results of correlation and regression analysis indicated that in addition to Perceived Ease of Use and Perceived Usefulness, a positive and significant relationship exists between Perceived Credibility and SNTs adoption. Research Limitations: The Study was limited to senior managers, further research is recommended to investigate the perceived credibility of SNTs by Students and Lecturers because they are the actual users of such technologies. Practical Implications: This study suggests that managers of institutions of higher learning believe that a positive change in understanding and evaluating the source credibility, media credibility and content credibility of the teaching information exchanged on SNTs would increase reliance on the use of social networking technologies in education. Originality: This research provides an insight into the influence of perceived credibility on SNT adoption in the education context and besides, this study is one of the first studies to align perceived credibility as a significant predictor of SNT adoption in institutions of higher learning in Uganda.
Perceptions of youths on government venture capital fund (The accrued empowerment benefits)
(2017) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Kakumba, Umar
The study examined the effect of Centenary Bank Loan Management of the Government Youth Venture Capital fund on the economic empowerment of the youths in Uganda. The specific objectives were; (1) to examine the relationship between the bank loan portfolio and youth empowerment benefits; (2) to analyze the relationship between the bank’s existing management regulations and the economic empowerment benefits derived by the youths; and (3) to ascertain the relationship between Centenary Bank loans management and its ability to work out problem loans amongst the youths and economically empower them. Results revealed that; (1) there is a significant and positive relationship between bank loan portfolio and youth empowerment benefits [r = .664, p < 0.0001]; (2) there is a positive and significant relationship between Centenary Bank’s existing management regulations and the economic empowerment of youths [r = .712, p < 0.0001]; and (3) there is a positive and significant relationship between Centenary Bank loans management ability to work out problem loans and youth empowerment [r = .559, p < 0.0001]. It was therefore concluded that the Government of Uganda and the responsible ministries have the obligation to ensure that the Youth Venture Capital Fund is increased so that the youths can participate in development issues which strengthen the moral system and their behavior in the community. Similarly, the findings revealed that even though some youths have the required capital, they still need to be armed with a strong moral fibre that can enable them to discard the violence approach in society, gain entrepreneurial and the relevant life skills. This requires additional interventions some of which are academic and others religious such that ethics and morality are integrated into commerce.
Quality assurance management function of the Uganda national bureau of standards (UNBS) and the perceived consumer safety in Uganda
(2017) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
The study investigated the relationship between the quality assurance function played by UNBS and consumer safety in Kampala, Uganda. The population comprised traders and business owners in the capital city and the sample consisted of business people who had licenses issued by the bureau in the Kikuubo area, where most of the trade for imported and manufactured goods in the city takes place. The specific objectives were; (i) to determine the relationship between standardization requirement UNBS and consumer safety; (ii) to ascertain the relationship between the traders’ compliance requirement by UNBS and consumer safety; and (iii) to establish the relationship between the enforcement function performed by UNBS and consumer safety. Results revealed that there is a significant and positive relationship between consumer safety and; (1) standardization requirement [r =. 569**, p < 0.0001]; (2) traders’ compliance requirement [r =. 340**,p < 0.004]; and (3) enforcement function [r =. 688**, p < 0.0001]. Regression results however indicated that it is only the enforcement function by UNBS that has a significant and positive effect on consumer safety in the city [β = .776, t = 4.438, p < 0.0001]. It is therefore recommended that UNBS strengthens its strategies to ensure that quality products are on market and that it is not only confiscation of products but that manufacturers take full responsibility for offering substandard products to the customers including a total burn and prosecuting them in the courts of law.
Correlates of outpatient health care services in an upcountry referral hospital in Uganda: management revival strategies
(2017) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
The study investigated the correlates of outpatient health care service at Iganga referral hospital using data that was initially collected on resource availability and patient care in the hospital. The objective was to establish the variables that correlate with outpatient health care services offered in the different units and departments of the hospital. The results indicate that the significant correlations of outpatient health care services at the hospital with; (1) child health services (r = .466**, p < 0.0001); (2) maternal health services (r = .420**, p < 0.0001); (3) STI/HIV/AIDS services (r = .304**, p < 0.010); (4) tuberculosis services (r = . 510**, p < 0.0001); (5) equipment, drugs and facilities (r = .422**, p < 0.0001); (6) adequate supervision (r = .459**, p < 0.0001); (7) infrastructure (r = .463**, p < 0.0001); (8) staff training and development (r = .283*, p < 0.017); (9) sanitation facilities (r = .317**, p < 0.007). In addition, the regression results indicate that there is one significant determinant of outpatient health care services which is patient care and attention (β = .426, T = 3.107, P < 0.003). Based on these results, it was recommended that referral hospitals in Uganda should be well managed and funded to offer regular treatment to outpatients and ensure as investigated, that doctors and drugs are readily available to patients who seek services from the hospital. Similarly, it is critical for hospital management to ensure adequate supervision, quality sanitation facilities, enough physical infrastructures and have training and development for significant outpatient health care services.
Leadership styles, employee commitment to strategy and strategy implementation among NGOS in Kampala
(2017-02) Mudhasi, Micheal
Existent research affirms that all organizations‟ creative well-crafted visions and strategic plans create stakeholders‟ value only when translated into action. Thus, Leadership and employee commitment were widely described in strategic management literature as key drivers of effective strategy implementation. Therefore, the major objective of this study was to explore the relationship between leadership styles, employee commitment to strategy and strategy implementation among NGOs in Kampala. The study was quantitative and used a cross-sectional design. A sample of 123 NGOs located in Kampala Capital City was generated and 204 respondents were interviewed with 83% response rate. Primary data was collected using a self-administered questionnaire from Executive Directors, Program/Project Managers or Coordinators and Project or Program officers. Data was tested for reliability, analyzed using SPSS version 20 and Pearson correlation was employed to determine the relationship between variables. Regression analysis was used to determine the extent to which independent variables predict strategy implementation among NGOs. Findings revealed a positive and significant relationship between the study variables. That is to say; leadership styles and employee commitment to strategy (r=0.638, p<0.01); leadership styles and strategy implementation (r=0.594, p<0.01) as well as employee commitment to strategy and strategy implementation (r=0.647, p<0.01). Regression analysis results also revealed that both Leadership styles (Beta = .306, p<.01) and employee commitment to strategy (Beta = .451, p<.01) were found to be significant predictors of strategy implementation by 46.3%. This implied that strategy implementation in NGOs significantly improves or deteriorates with the improvement or deterioration of both leadership styles and employee commitment to strategy by 46.3%. Therefore, Leaders in NGOs should practice a mix of transformational and transactional leadership tactic to ensure they create a fully committed workforce to the organizational strategies.
Microfinance business services and the rural community welfare in Uganda
(2017-02) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
The study was designed to examine the relationship microfinance services and the rural community welfare in Uganda. It focused on Masaka Microfinance which is one of the oldest microfinance institutions in Uganda. The specific objectives included; (1) to establish the relationship between Masaka Microfinance services and rural community income earnings; (2) to determine the relationship between Masaka microfinance services and the resulting job creation in the community; (3) to document the relationship between Masaka microfinance services and community saving practices. A sample of 78 respondents of who were beneficiaries of Masaka Microfinance Limited was purposively contacted out of whom 52 filled and returned complete questionnaires. The results showed that there is a positive and significant relationship between Masaka Microfinance services and; (1) rural community income earnings (r = .690 p<0.0001); (2) the resulting jobs in the community (r = .540 p<0001); and (3) community saving practices (r = 736 p<0.0001). These findings imply that microfinance institutions have a significant bearing on any effort that is geared towards improving the rural community welfare. Therefore, in order to improve the rural community welfare in Uganda, government has to focus on establishing microfinance institutions as a solution to supplement the wealth creation campaign, self employment and enhancing the community saving culture.
The effect of internal audit department function on the performance ofthe iinternal control system ofa public hospital in Uganda
(2017-02) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
This study set out to examine the effect of the internal audit department function on the performance of the internal control system in a not-profit making hospital. It focuses on Mengo Hospital in Uganda. The research was based on the premise that the hospital sector in Uganda has witnessed modest growth over the last decade with numerous financial challenges that culminated into a significant decline in service delivery. One strategy that can work to ameliorate the situation is having in place a system of internal controls that this study examines A survey questionnaire approach was used for data collection from the different departments of the hospital. The study reveals that internal audit function has significant influence on the performance of the internal control system in public hospitals through the following; (1) management and reporting of financial information (β = .648, t = 7.508,p <0.001); (2) compliance with hospital laws and regulations (β = .311, t = 2.89,p <0.005);(3) adhering to accounting procedures (β = .600, t = 6.626, p <0.001); and (4) hospital professional finance management practice (β = .567, t = 6.072, p <0.001). It was concluded therefore that for public hospitals that are not-for profit, there is an urgent need for the governing bodies and top management to ensure that the internal audit function is not only independent as a department but also that such a department is empowered to monitor, verify and control the use of funds so that all the other departments are able to sagaciously carryout their responsibilities and obligations so as to influence the general service delivery and fulfil the mission that is geared towards patient care.
The effect of customer service on the client perceived performance of Barclays Bank Uganda
(2017-02) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
The study examined the effect of customer service on the perceived performance of Barclays Bank Jinja Uganda. It was guided by the following objectives; (1) to establish the relationship between a sustainable customer service culture and the perceived performance of Barclays Bank Uganda; (2) to determine the effect of applied banking technology on the perceived bank performance; (3) to determine the relationship between customer service relations and the perceived bank performance; and (4) to determine the moderating effect of demographic variables of age of the respondent, gender, and education on the perceived performance of the Bank. A sample comprised 58 respondents who had bank accounts and used the bank services on a routine basis. Correlation results reveal that; (1) there is a strong relationship between sustainable customer service and the perceived performance of the bank (.425**, p<0.001) and the regression results support this relationship (β = .397, t = 3.170, p<0.003); (2) there was a significant effect of applied banking technology on the perceived bank performance (β = .501, t = 4.436, p< p<0.001); (3) on the contrary, it is also revealed that there is a negative and insignificant relationship between customer service relations and perceived bank performance (r = .202, p > .128). Concerning the moderating effect of the demographic variables, only age moderated the effect of customer service on the perceived bank performance. It was concluded therefore that while Barclays Bank has maintained its competitive edge in customer service, it has significantly improve on its relationship service marketing strategies in order to preserve its core competence of an international outlook already created.
Resources availability and quality of patient care services in public hospitals in Uganda: “expert patients” perspectives
(2017-04) Kaziba Mpaata, Abdul; Okiria, John Charles; Lubogoyi, Bumali
This study set out to examine the relationship between Hospital resources availability and patient care management in a government referral hospital in Uganda. It focused on Iganga Regional Hospital which handles patients from the districts of Mayuge,Namutumba, Luuka, Kaliro, Buyende that were curved from the original Iganga district. The research was based on the premise that resources in a regional hospital must be not only available but sufficient to serve the health needs of the local community including those who seek emergency treatment. A survey questionnaire approach was used for data collection from actual patients or those who take care of them in the different units of the hospital. The specific objective was to examine the relationship between resource availability and patient care using eleven different dimensions to investigate this phenomenon in the hospital. The study revealed that there is a positive and significant correlation between hospital resources availability and patient care in all the eleven aspects studied which include; (1) Child health care services [r = .562**, p<0.0001]; (2) Maternal health services [r = .571**, p<0.0001]; (3) STI/HIV/AIDS services [r = .415**, p < 0.0001]; (4) Tuberculosis services [r = .437**, p < 0.0001]; (5) Outpatient curative services [r = .607**, p<0.0001]; (6) Supervision [r = .471**, p<0.0001]; (7) Equipment, drugs and facilities [r = .559**, p<0.0001]; (8) Infrastructure [r = .426**, p<0.0001]; (9) Availability of specialists [r = .446** p < 0.0001]; (10) Staff training and development [r = .296*, p < 0.012]; and (11) Sanitation facilities [r = .471**, p < 0.0001. It was concluded therefore that referral hospitals in Uganda should be providedwith the necessary resources in order to significantly deliver effective patient care. Similarly, hospital administrators are challenged tohave the necessary managerial competencies to effectively lead with a realistic, credible and attractive commitment to ensure that services are delivered as expected.
Financial controls and the perceived performance of the sugar factory in a family business enterprise: evidence from the Madhvani sugar factory in Uganda
(2017-04) Kaziba Mpaata, Bumali; Lubogoyi, Bumali; Okiria, John Charles
This paper examines what it takes for family businesses to succeed with a focus on the Madhvani group sugar factory in Uganda. A sample of thirty (36) supervisors was used to determine the effect of financial control practices on the perceived performance of the factory. The main purpose of the study was to examine the effect of financial controls in predicting the performance of the sugar factory which has been a success story for the family for decades now. The specific objectives were; (1) to determine the relationship between compliance with financial policies and procedures and the perceived performance of the sugar industry; (2) to establish the relationship between the application of adequate financial and management controls and the perceived performance of the sugar factory; and (3) to ascertain the effect of safeguarding assets on perceived performance of the sugar factory. Results reveal that; (i) there is a significant and positive correlation between compliance with financial policies and procedures and the perceived performance of the sugar factory [r = .774**, p<0.0001]; (ii) there is a significant and positive relationship between adequate financial and management controls and the perceived performance of the sugar factory (r = .894**,p<0.0001). Similarly, the research indicated a significant and positive correlation between safeguarding assets and the perceived performance of the factory [r = .844**, p<0.0001]. In addition, Anova results also support the tested hypothesis that there is a significant and positive main effect of financial controls on the perceived performance of the sugar factory [F = 135.921, p<0.0001]. It was concluded that family firms that strive to be well-managed with strong financial controls succeed because they are built with the financial discipline to last and survive generations. Therefore, the need for a professional administrative business approach is arguably critical for a successful family enterprise.
The Influence of District local government revenue collection on delivery of basic community services in Uganda
(2017-04) Kaziba Mpaata, Abdul; Lubogoyi, Bumali; Okiria, John Charles
The study examined the influence of local government revenue collection on the delivery of services in Masaka which is one of the oldest districts in Uganda. It focused on the following specific objectives; (1) the relationship between the existing tax base on service delivery; (2) the relationship between the existing mobilization capacity and service delivery; and (3) the effect of practicing transparency on the delivery of services in the district. The sample comprised market vendors and other small scale entrepreneurs who pay local tax in the district. Purposive sampling was employed in that only those local community members who pay taxes to the district authorities from their businesses were studied. This technique yielded sixty (60) respondents out of whom 23 were female. Results reveal that; (1) there is a positive and significant relationship between the existing tax base and the delivery of basic community services in the district [r = .382, p < 0.03]; (2) there is also a significant relationship between the existing mobilization capacity and the delivery of basic community services [r = .419**, p < 0.0001] However, alternative hypothesis for study objective (3) was not supported in that there was a negative and insignificant relationship between the existing transparency and the delivery of basic community services[r = .088, p> .504]. It was therefore recommended that if district local governments are to succeed in their revenue collection efforts, there must be significant steps taken to ensure that there is transparency in terms of tax assessment, award of tender and the general procurement of district services.

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