Browsing by Author "Muganga, Derrick"

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    An Evaluation of Agency Banking Services Adoption in Centenary Rural Development (CERUDEB).
    (2023) Muganga, Derrick
    This study aimed to investigate the supervisory measures and factors affecting the adoption of agency banking in CERUDEB. The study adopted a cross sectional design because the researcher collected data from one specific point in time. The study also adopted a quantitative approach since it is meant to test rather than generate theory and focused on describing and drawing inferences from the relationships of the variables. . The study found that while some supervisory measures were strong, others needed improvement, with the strongest being the submission of daily reports and the weakest being the deposit of money above the allocated limit at the supervising branch. The study also identified several factors affecting the adoption of agency banking, including security concerns, cash management issues for agents, network connectivity challenges, technical issues with agent machines, and a moderate level of distrust between clients and agents. The highest mean score was obtained for the initiative of orientation of clients on the use of agency banking, followed by the provision of algorithms to ensure the security of the systems used by agents from hackers and ensuring constant supply of funds to curb the lack of funds by agents.The study recommends that CERUDEB should focus on improving the weaker supervisory measures, such as deposit limits, and continuously monitor and adjust the measures to ensure their effectiveness. Addressing the factors affecting the adoption of agency banking, such as improving security measures, ensuring reliable network connectivity, and addressing technical issues promptly, could encourage the adoption of agency banking in CERUDEB. Additionally, implementing initiatives that address the concerns of customers and agents, such as security, availability of funds, and client education, could increase their trust and confidence in the agency banking system and improve adoption and usage. In summary, the findings of this study provide valuable insights for policymakers and stakeholders looking to promote the adoption of agency banking in CERUDEB, and suggest several recommendations to improve the effectiveness of supervisory measures and increase adoption and usage of agency banking.