Browsing by Author "Mirembe, Sandra"

Now showing 1 - 1 of 1
  • No Thumbnail Available
    Item
    Internet Fraud Preparedness, Customer Attitudes and E-Banking Usage Among Customers of Commercial Banks in Uganda.
    (Makerere University Business School, 2025-05-22) Mirembe, Sandra
    E-banking has increasingly become a predominant means for both online as well as internet based transactions, as a result it is associated with escalation in cases of fraud. The study therefore aimed at examining the relationship between internet fraud preparedness, customer attitudes and e-banking usage among commercial bank customers in Uganda. The study adopted a quantitative cross-sectional research design. The study used primary data obtained from a sample of 250 commercial bank customers in the 25 commercial banks in Uganda. Simple random sampling method was used to collect data from respondents by use of a self-administered questionnaire that was anchored on a 5-likert scale. To ensure quality of data collected, validity and reliability tests were performed and the data collection instrument passed both tests. Analysis was made using SPSS version 25. Descriptive statistics in terms of frequencies, means and standard deviation were generated. Inferential statics in terms of correlation and regression were also generated. Correlation results indicated that internet fraud preparedness and customer attitudes have a significant positive association with e-banking usage among commercial bank customers in Uganda. Additionally, regression results indicated an insignificant positive influence of internet fraud preparedness (Beta=.132, P>0.05) on e-banking usage while customer attitudes (Beta=.662, P<0.01) was found to have a significant influence on e-banking usage. The regression results further indicated that internet fraud preparedness and customer attitude account for 55.8% variation in e-banking usage. The study recommends that commercial Banks should prioritize customer Attitude in enhancing e-banking usage. Commercial Banks should also design appropriate policies that foster customer attitudes.