Business Process Re-Engineering, Cultural Change, Technology Acceptance and Usage of Digital Tools by Anti-Corruption Organisations: A Case of the Inspectorate of Government of Uganda.
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Date
2025-08-12
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Makerere University Business School
Abstract
The purpose of this study was to determine the relationship between business process reengineering, cultural change, technology acceptance, and usage of digital technologies in the Office of the Inspectorate of Government in Uganda. The research design used was cross-sectional and quantitative in nature. Data was collected using a semi-structured questionnaire. A sample of 120 IGG employees, calculated using the Morgan and Krejcie guidelines (1970), was considered. A total of 103 usable questionnaires were returned, representing an 86% response rate. Descriptive statistics, correlation, regression, and mediation statistics were generated for analyses. The Statistical Package for the Social Sciences (SPSS) version 20 was used for analysis. Results indicate that there was a positive and significant correlation between business process reengineering, cultural change, technology acceptance, and usage of digital technologies. The strongest correlation was observed between business process re-engineering and technology acceptance, implying that organizations are better off automating processes before the introduction of digital technologies. BPR and Cultural change were found to be the most important predictors of digital technology use in the IGG’s departments. The researcher recommends that Process analysis prior to digitization in order to ensure compatibility of digital-driven BPR, the introduction of a well-researched digital strategy, and obtain in-put of all stakeholders before deployment of digital technologies, and carefully managing cultural influences to digital transformation as a way of encouraging easy adoption and eventual effective use of these tools in the government department.
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This is a master's thesis.
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Batte, J. N. (2025) Business Process Re-Engineering, Cultural Change, Technology Acceptance and Usage of Digital Tools by Anti-Corruption Organisations: A Case of the Inspectorate of Government of Uganda. Makerere University Business School.