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An Assessment of Mobile Banking Adoption by customers of Ugafode Microfinance Limited (MDI)

(MUBS, 2019-11-28) Lwanga Ronald Williams

Technological advancements in the financial services sector have led to significant changes in the banking behavior. Mobile banking (m-banking) is an innovative product that has been advanced as way to reduce and manage banking affairs efficiently. Understanding the primary determinants ofm-banking adoption by customers is significant for banks, financial institutions and other users. This study is aimed at determining the factors affecting mobile banking adoption and usage by customers at UGAFODE Microfinance Ltd (MDI). The research was guided by three research questions: What are the factors that encourage adoption of mobile banking by customers? What are the challenges hindering the adoption of mobile banking in UGAFODE Microfinance Limited (MDI) and what strategies should be adopted to improve the adoption of mobile banking at UGAFODE Microfinance Limited? The study employed a quantitative design. 174 questionnaires were distributed to UGAFODE customers registered on mobile banking ranging from those who are active to non-active customers. Primary data was collected by administering questionnaires to the respondents who arc customers. Statistical tools like Excel and Statistical Package for Social Scientists (SPSS) software were used to analyze the data and draw conclusions. Data analyzed was presented 1n form of tables. From the 174 questionnaires that where distributed 173 were successfully returned. Each variable \\ as measured using 5-point Liken-scale. The results suggested that Perceived risk, Trust, perceived usefulness, Perceived ease of use are the determining factors that influence customer's ability to adopt mobile banking. From the findings. it is recommended from the findings that UGAFODE Microfinance Limited strengthen security and privacy on the mobile banking platform to improve their confidence levels to adopt and use of mobile banking. In addition, the institution should put in place training mechanisms for customers on how to use the mobile banking service. Lastly, UGAFODE should provide for customers about the products and services to empower staff in terms of the product knowledge.

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Supplier Selection and Procurement Performance.

(2024) Mbabazi, Ruth Alice

The study examined the influence of supplier selection on the procurement performance of pharmaceutical manufacturing firms. Specifically, the study examined: (i) the relationship between supplier profile and procurement performance; (ii) supplier capabilities and procurement performance; and (iii) supplier’s strategic fit to the organization and procurement performance. A cross-sectional survey design with a quantitative approach in generating the required information was used. A population of 85 pharmaceutical manufacturing firms was identified for Kampala from the National Drug Authority register and a sample size of 70 was derived at using a sample determination table. Data were collected using survey questionnaires. All the statistical analyses were conducted using the SPSS software package version 25. The results revealed that supplier profile had a positive linear relationship with procurement performance (r=0.701, p<0.05) as was the case with supplier capabilities (r=0.659, P<0.05) and supplier’s strategic fit (r=0.510, P<0.05). This was a clear indicator that supplier profile, supplier capabilities and supplier’s strategic fit as separate independent variables have a positive effect on procurement performance a dependent variable. Of the three variables, supplier profile was the most significant contributor to procurement performance β = .410, followed by supplier capabilities β = .288 while supplier strategic fit contributed to procurement performance β = .210. The study recommends that to improve procurement performance there is need to prioritize a comprehensive supplier selection and profiling process.

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Contractual Completeness, Trust and Perceived Project Performance in Construction Projects in Wakiso District Uganda.

(2024) Namakula, Christine

The Assessment report (2020), on Wakiso district local government performance assessment for FY2017/2018 revealed that over 70% of construction projects in the district were performing poorly as a result of stakeholders in the projects failing to execute their responsibilities and duties as per the contract. Despite the vast literature on project performance in construction projects, scanty studies have been conducted within the context of the Wakiso district. The purpose of the study was to examine the relationship between contractual completeness, trust, and project performance in Wakiso district, Uganda. The study adopted a cross-sectional research design which allowed for the collection of quantitative data using a self-administered questionnaire. The study population consisted of 284 officials from the Wakiso district local government and contractors. Krejcie & Morgan's (1970) sample distribution table was used to determine the sample size of 242 officials. The study used Pearson correlation to establish the association between variables and the linear regression model to establish the predictive power of the independent variables (contractual completeness and trust) on the dependent variable (perceived project performance). The quantitative data was analyzed using SPSS Version 25. The findings of the correlation analysis showed a significant moderate positive relationship between contractual completeness and perceived project performance. It also indicated a significant moderate positive relationship between trust and perceived project performance implying that the level of contractual completeness and trust is associated directly with perceived project performance. The regression analysis showed that contractual completeness predicts perceived project performance by 19.4% while trust predicts performance by 40.7%. The study concluded that trust with its constructs significantly and positively contributes to the perceived project performance of the construction projects in Wakiso district. The researcher recommends that the district authorities should monitor the procedures involved in awarding construction projects to all contractors. Government agencies should not delay contract approvals to contractors as this will affect the execution of the construction contracts. The government agencies should establish enforcement mechanisms to prevent violation of contracts by stakeholders involved in construction projects in the Wakiso district. Government agencies should ensure that there are no delays in project fund release as it affects the effective execution of contracts at the district. There is a need to determine the other predictors of perceived project performance since contractual completeness and trust only predicted 31.4% of the variance in perceived project performance of construction projects. This research investigated the influence of contractual completeness and trust on perceived project performance, future research can examine the effect of contractual completeness and trust on perceived project performance using mediating variables.

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Performance Management, Remote Working and Employee Productivity.

(2024) Nakayima, Immaculate

The purpose of the study was to establish the relationship between performance management, remote working and employee productivity in Free Zones in Uganda. The study was guided by the following objectives; to establish the relationship between performance management and employee productivity, to establish the relationship between remote working and employee productivity and to examine the combined effect of performance management and remote working on employee productivity. The study employed a cross sectional research design where data was collected using a close ended questionnaire, Correlation and regression designs were also adopted to explain the relationship between the study variables in accordance to the objectives. The results from the study showed that there is an insignificant positive relationship between performance management and employee productivity, remote working and employee productivity in Free Zones in Uganda. Furthermore, the higher predictor of the variation in relation to the magnitude of the Beta coefficient is remote working (Beta = .372, t = 4.485) followed by the least which is performance management (Beta = .006, t = 0.939). The F – statistics (10.229, sig = 0.000) also shows that these variables are not statistically good predictors of employee productivity. This therefore signifies that these variables were not significant predicators in determining Employee productivity. As such, the researcher recommends that Free Zones need to invest in the necessary technology and tools, managers in Free Zones have to set clear targets by ensuring that management discusses with operational staff the Department’s strategic objectives as set out in the annual performance plan, have one-on-one planning sessions with their subordinates. Again, employees should feel that the results reflect what they expect, ensure that appropriate training is available for HR and line managers around flexible working policies and highlight the importance of flexible working hours. The study suggested that future researchers to use the longitudinal research approach on the study variables as well as interview guide, the topic should also be expounded on other institutions to reflect the situation of the entire country.

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Supplier Selection and Procurement Performance.

(2024) Mbabazi, Ruth Alice

The study examined the influence of supplier selection on the procurement performance of pharmaceutical manufacturing firms. Specifically, the study examined: (i) the relationship between supplier profile and procurement performance; (ii) supplier capabilities and procurement performance; and (iii) supplier’s strategic fit to the organization and procurement performance. A cross-sectional survey design with a quantitative approach in generating the required information was used. A population of 85 pharmaceutical manufacturing firms was identified for Kampala from the National Drug Authority register and a sample size of 70 was derived at using a sample determination table. Data were collected using survey questionnaires. All the statistical analyses were conducted using the SPSS software package version 25. The results revealed that supplier profile had a positive linear relationship with procurement performance (r=0.701, p<0.05) as was the case with supplier capabilities (r=0.659, P<0.05) and supplier’s strategic fit (r=0.510, P<0.05). This was a clear indicator that supplier profile, supplier capabilities and supplier’s strategic fit as separate independent variables have a positive effect on procurement performance a dependent variable. Of the three variables, supplier profile was the most significant contributor to procurement performance β = .410, followed by supplier capabilities β = .288 while supplier strategic fit contributed to procurement performance β = .210. The study recommends that to improve procurement performance there is need to prioritize a comprehensive supplier selection and profiling process.

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