Department of Business Administration

Permanent URI for this community

http://localhost:4000/handle/20.500.12282/3090

Browse

Now showing 1 - 20 of 254

Organizational Culture, Organizational Capabilities, Change Processes and Change Implementation: A case of Makerere University Business School
(Makerere University Business School, 2009-09) Amerit, Bosco
The study was instituted to examine the relationship between the Organizational culture, Change processes and the effectiveness of the implementation of change conducted in Makerere University Business School. It was prompted by the fact that, although change management is a pronounced competence of most successful organizations in the world, most institutions underestimate the influence of the organizational culture, capabilities and change processes on change implementation. Basing on a wide review of literature on organizational culture, organizational capabilities, change processes and change implementation, a foundation for the development of the conceptual model was created and tested for robustness. A cross sectional survey was undertaken using a stratified sample of 220 respondents. Subsequently, the data was analyzed using a correlation and regression model. The results of the study variables; organizational culture, Organizational capabilities, change processes and change implementation revealed a significant positive correlation between all the study variables. The regression model showed that organizational capabilities were a significant predictor, explaining 60% of the variance in change implementation. It is therefore recommended that for better change implementation in MUBS, more emphasize be taken to improve on the organizational capabilities of the Institution. Organizational capabilities
Knowledge Transfer, Cultural Distance and Financial Performance of Multinational Corporations in Uganda.
(Makerere University Business School, 2014-11) Amongi, Rebecca
Purpose - This study was carried out with the specific objectives as to establish the relationship between knowledge transfer, culture distance and financial performance of MNCs in Uganda. Methodology - Data was collected from 106 respondents using purposive sampling from foreigners from MNCs in Uganda using structured questionnaires and analysed using SPSS computer programme. It involved descriptive and analytical research designs. The data was tested for reliability, analyzed using SPSS and results presented based on the study objectives. Results – Results revealed that there is a positive and significant relationship between cultural distance and financial performance while the relationship between knowledge transfer and financial performance was found to be positive but statistically insignificant and the relationship between cultural distance and knowledge transfer was found to be negative. This implies that when one variable is improved( cultural distance is narrowed) it leads to improvement of the other (financial performance). In addition, cultural distance is a better predictor of financial performance and knowledge transfer according to this study is not. This does not mean that knowledge transfer is irrelevant to financial performance. Therefore to improve on financial performance; emphasis should be put on narrowing cultural distance according to this study. Recommendations - The study recommended MNCs to improve the relationship of MNC home office and subsidiaries before knowledge transfer, manage the challenges posed by cultural distance to knowledge transfer that can later affect financial performance and create conducive environment for Knowledge transfer.
Accountability in Project Implementation at Malaria consortium Uganda
(Makerere University Business School, 2014-12) Kiggundu, Agnes
This study was an examination of accountability in project implementation at Malaria Consortium Uganda. The study was initiated because of failure to adhere to the organizations policies and procedures and inadequate accountability of donor funds. The study was guided by three objectives namely: to examine the current accountability system at Malaria Consortium – Uganda, to examine the challenges of accountability and Malaria Consortium – Uganda and to suggest strategies of improving accountability at Malaria Consortium – Uganda. The study adopted a cross-sectional design based on qualitative and quantitative research methods. The study constituted a population of Malaria Consortium staff and data was collected from 74 staff using questionnaires and interview guide. The key findings were that the organization faces various challenges in relation to accountability which include; staff not aware of who is responsible for accountability in the organization, the organization has various donors with various reporting requirements, there are no formal feedback and participation policies in place and the organization has no monitoring and evaluation processes which measure level of leadership, transparency and participation achieved in projects. Many suggestions were given to improve accountability at Malaria Consortium Uganda which included; providing consistent and timely reports to management, carry out regular external reviews in order to identify and address accountability challenges, carry out regular staff reviews and regularly disseminate existing policies and procedures to staff, training of staff on accountability and including accountability in the formal staff appraisal, review and revise existing policies in order to address gaps, train staff on various donor requirements, review of project proposals and contracts with staff before project implementation begins and hold regular feedback meetings on accountability and performance in terms of accountability.
Managing the implementation of the behavioural change project at inter-religious council of Uganda
(Makerere university business school Institutional repository, 2015-11) Nakku, Fatumah
The study examined the implementation of behavioral change project by Inter-Religious Council of Uganda (IRCU). The study sample comprised of 390 respondents who were behavior change project team members and Faith congregations from Kampala, Wakiso and Mpigi district. The study findings show there was planning before the implementation of the behavioral change project with Project Supervisors paying attention to time scheduling of project activities, a standard reporting system and that all stakeholders were involved in project implementation activities. The findings also show that there was donor’s interference in the smooth running of the project. The Inter-Religious Council of Uganda (IRCU) is experiencing difficulty in finding sufficient, appropriate and continuous funding for its work. Proper resource scheduling expenditure, timely planning, and timely disbursements of funds, and teamwork among stakeholders will improve implementation of behavioral change project. In conclusion the Behavior change project seem to have a positive impact on the lives of people and having a work plan that is understood by all its actors involved. However, threats especially, donors interference in the running of the project¸ late disbursement of project funds seem to be hampering project implementation. The study recommends adoption of an appropriate budget and timely disbursement of funds to run project activities, promotion of teamwork among the stakeholders, a proper system to track project progress, proper resource scheduling and project selection and prioritizing of project activities to ensure satisfaction of stakeholders, timely planning of project activities and improving project estimation process of resources and expenditure.
Assessment of the performance of the prepayment metering system project in Umeme LTD
(Makerere university business school Institutional repository, 2015-12) Nalule, Barbara
In Uganda as in any other country, elimination of energy losses is an increasing key concern for the players in the utility metering market. The study aimed at examining the level of performance of the Prepayment metering project, challenges of the Prepayment metering system and making suggestions for improving and strengthening the system at UMEME Ltd. The study adopted both descriptive and qualitative cross sectional survey. A sample of 201 was selected using simple random sampling technique. A pretested questionnaire was used to gather information about the study variables, Frequency counts, percentages, means, standard deviation and factor analysis were generated using SPSS(Statistical Package for Social Scientists) and analyzed. Findings showed that there were extra costs incurred on the project than was budgeted. In addition, despite the systems´ ability to integrate all its components to function, it needs to be enhanced to be able to monitor and control to ensure accuracy is not compromised especially in the metering section by unethical persons. But also care has to be taken when setting tariffs to strike a balance between profitability and affordability for the customers as this in the long run may contribute to reduction in energy losses. It was recommended that management upgrades the technology to a two way token system to make meters intelligent to access information as and when customers load credit, involve community vigilance and most importantly work with the government to have strict enforceable laws with heavy penalties for culprits.
Retail Atmospherics, Perceived Service Quality and Retail Store Patronage of Super Markets in Kampala.
(Makerere University Business School, 2015-12) Dokcen, Charles
Academic research works on retail store patronage have proliferated over the years, however very few studies in this area have focused on retail stores in emerging markets. This study adopted a cross sectional approach to examining how retail atmospherics variables (light, music, scent, and color); together with perceived service quality affect customers’ patronage on these retail stores. The focus of this study that commenced in the year 2013 was on super markets in Kampala that give reward cards to their customers, namely Capital Shoppers, Nakumatt, Uchumi and Quality super markets. A cross sectional research design was employed and 1504 customers were sampled. The results of the analysis revealed significant positive relationship between: retail atmospherics and retail store patronage of supermarkets in Kampala (r = 0.37, P≤01), retail atmospherics and perceived service quality (r = 0.23, P≤.01) and a significant positive relationship between perceived service quality and retail store patronage (r = 0.20, P≤01). Retail atmospherics was found to have a partial significant positive effect on retail store patronage (beta = .268, p≤01) in the simple regression and on controlling for perceived service quality, the effect did not only remain significant but got strong (beta = .346, p > .05). The Sobel test for mediation showed that the mediating effect was partial and significant (Z = 3.15, p≤.01). It is therefore important that marketing practitioners consider the synergistic contribution of these variables in order to create a comprehensively appealing environment for attracting patronage.
Examining training programs at the ministry of finance, Planning and economic development
(Makerere University Business School, 2016-12) Tumwebaze, Herbert
The purpose of this study was to establish the training program approaches, challenges in conducting training programs and strategies to improve training programs at the Ministry of Finance, Planning and Economic Development in Uganda. A sample of 52 Self-administered questionnaires was used to collect data. Data was analyzed using SPSS through frequency tabulations, frequency distributions and means to show the average response from the respondents. A cross-section study design employing essential quantitative methods of data collection was adopted for this study. Findings indicated that each training session involves increased innovation in Strategies and Products. During training they do reward best performed employees and the training department does teach supervisory Functions at the ministry. Goal-based and systems-based approaches are predominantly used in the evaluation of training. Results indicate that the most outstanding challenge is having some training experts do not establish the yardsticks against which their training programmes would be evaluated and regardless of different training programmes that are being prepared and implemented by different Organizations still most of them have experienced failures either at programme designing or at the stage of implementation. The study found that increase of sponsorships, announcement of training vacancies, consultation and advice to individual employees and in meetings, giving permission for training purposes as well as promotion to trained employees are some of the positive strategies used by the Company to encourage employees to undergo training. In conclusion, training and development is extremely important to the growth of the company. They not only increase the employees’ abilities and knowledge but also strengthen the relationship that exists between the workforce and the members of leadership within the company.
Syndication loans in Uganda. a case of MTN Uganda
(Makerere university business school Institutional repository, 2018-03) Ochen, Peter
This study was based on syndication loans in MTN Uganda and was based on three objectives which were; to examine the nature of syndicated Loans in Uganda, to analyze the challenges of syndicated loans in Uganda and to find out the strategies of improving the syndicated Loans in Uganda, The study adopted cross sectional research design where the entire study population was considered in order to help answer research questions of interest. The population study of 420 respondents was considered which gave the sample size of 201 respondents. The study was addressed on 217 respondents (97 males and 67 females). The questionnaires were distributed to in MTN Uganda employees who provided various opinions on the issue of internal audit practices. The study found out that syndicated Loans in Uganda is important for monitor & evaluate syndicated borrower, syndicated loans are always announced publicly and Syndicated loans always provides an important financing vehicle for emerging markets. The study further found out the challenges that syndicated Loans in Uganda include negotiations in debt restructurings are affected by the number of creditors, incentive for syndicating loans by banks has diversifying risk and handling borrower’s financial distress is complicated in a syndicate setting. This has been evidenced in the major findings where most of the respondents were agreeing with the issues that were raised. Therefore, hold a significant proportion of the loans to improve on efficiency, use lenders’ accounting information to assess borrowers’ screening efforts, depend on the terms of the loan agreement and encourage the use of monitoring effectiveness to overcome potential shirking by lead lenders. The organization should continue using syndicated loans in order to improve on the performance of the organization and achieve its objectives of providing quality services. This can help in facilitating the corporate social responsibility.
Value Chain governance and standards compliance in fresh fruit and vegetable (FFV) export sector in Uganda
(Makerere university business school Institutional repository, 2018-06) Mwesige, Patrick
This study analyzed the relationship between value chain governance and standards compliance among Fresh Fruits and Vegetables (FFV) exporters in Uganda. The main objective of the study was to determine the relationship between value chain governance and standards compliance at the export stage of FFV value chain and the roles played by Institutional actors. While Uganda has experienced growth in FFV exports to the European Union (EU) market, strict requirements for compliance with private and public standards still pose a challenge to sustainable growth of the sector as heavy investments in infrastructure and processes associated with bulking cleaning, grading, packaging, labeling and eventual transportation of FFV to the point of dispatch is a prerequisite. In order to ensure food quality and safety compliance in EU, public standards due diligence clause places the burden of responsibility on the importing firms. Accordingly importers equally control and monitor FFV supplying exporters through value chain governance.However despite the value chain governance, Uganda continues to record cases of intercepted FFV exports that fail to meet EU standards. It’s not clear whether value chain governance exercised by importing lead firms is sufficient to make Uganda’s exports comply with standards that guarantee quality and food safety. The Cross sectional survey design involved the use of questionnaires and guided interviews as data collection techniques on a sample drawn from FFV exporters registered with Uganda Export Promotions Board (UEPB). Findings indicate that value chain governance coupled with policies from government institutions and the private sector associations are positively linked to standards compliance at the export stage of the value chain. Overall, the study results indicate that value chain governance has positive impact on standards compliance and calls for appropriate Government policy and legislative interventions that enhances it.
Stakeholder Involvement in the Implementation of youth livelihood programme in Rubanda district:
(Makerere University Business School, 2018-08) Atuheire, Stella
A study was done to find out the extent to which stakeholders are involved in the implementation of Youth Livelihood Programme in Bubare Sub-County, Rubanda District. The specific objectives were; to establish the level of stakeholder involvement in the implementation of Youth Livelihood Programme in Bubare Sub-County, to establish the challenges of stakeholder involvement in the implementation of Youth Livelihood Programme in Bubare Sub-County, and to suggest strategies to enhance stakeholder involvement in the implementation of Youth Livelihood Programme in Bubare Sub-County. Data collection was done in Bubare sub-county using both questionnaire and Key informant interviews. The unit of analysis was the Youth Livelihood projects in the selected four parishes of Bubare, Kagarama, Kibuzigye and Muyanje in Bubare sub-county. The projects included crop farming, livestock, poultry, piggery, agroforestry and bee keeping. Data was analyzed using SPSS software where descriptive statistics and factor analysis were run. The study findings revealed that there was low level of stakeholder involvement in the implementation of Youth Livelihood Programme in Bubare Sub-county. This was evidenced by cases of fewer group members participating in decision making, lack of demonstrations and trainings, poor working relationships amongst youth members, poor financial accountability, low political support of the YLP, bribery cases, low engagement of police and other security organs in enforcing funds recovery among youth defaulter and lack of monitoring and evaluation of youth projects by Bubare Sub county Officials, low capacity building inputs from NGOs, project resistance from the community as well as cultural differences were reported. The respondents proposed strategies of development of stakeholder involvement guidelines, gender mainstreaming, and stakeholder dialogue, formation of partnerships, continuous youth training and regular monitoring of youth livelihood projects by the local leaders. In conclusion, the study recommends youth be physically involved in most of the project activities, facilitation of Bubare Sub-county staff to undertake monitoring and evaluation, project activity guidelines, demonstration sites, gender mainstreaming as well as partnership with NGOs and churches on trainings and sensitizations of the stakeholders on Youth Livelihood Programme.
Internal Control System, Audit Quality and Financial Accountability in Non-Governmental Organizations: A case study of Gulu district.
(Makerere University Business School, 2018-08) Okiria, Clement Epalat Okilipa
The study was intended to establish the relationship between internal control system, audit quality and financial accountability and the mediating effect that audit quality has on the relationship between internal control system and financial accountability. The study population was 140 NGOs from which a sample size of 103 NGOs was derived using table for determining sample size by Krejcie and Morgan, (1970). The NGOs for the study were selected basing on the simple random sampling methodology. Due to the various challenges and constraints in data acquisition and the limited time frame, the study targeted only respondents from the administrative, monitoring and evaluation and program departments, with preference to the finance departments of the NGOs. The unit of analysis was the NGO. Data was tested for reliability and validity and analyzed using SPSS version23 and results presented based on the study objectives. The findings indicated a strong positive relationship exists between the internal control system and financial accountability; with internal control system a significant predictor of financial accountability. In addition, a moderate positive relationship was found to exist between audit quality and internal control system. The results however revealed that audit quality was not a significant predictor of financial accountability therefore the inclusion of audit quality, as the mediating variable could not alter the strength of the relationship between Internal Control System and financial accountability. It was concluded that the enhancement of internal control system in selected NGOs in Gulu district would inevitably lead to significant improvement in their financial accountability. Moreover, it was concluded that improvement in the quality of audit could not be a stand-alone initiative towards the enhancement of financial accountability of NGOs in Gulu district. It was recommended that NGOs in Gulu district should emphasize the establishment, implementation and enhancement of effective internal control system for them to have satisfactory financial accountability of donor funds.
Corporate Strategy, Information systems Implementation Information Accessibility by taxpayers in Kikuubo
(Makerere University Business School, 2018-09) Mpaata, Colline
The purpose of the study was to establish the overall effect of corporate strategy, information systems implementation on information accessibility by taxpayers in Kikuubo. The researcher used a convenience sampling method to select a sample of 300 respondents. A self-administered questionnaire was used to collect data and analyzed using statistical package for social scientists (SPSS) software. The results indicated that there was a significant positive relationship among the study variables. A significant positive relationship between corporate strategy and information systems implementation, information systems implementation and information accessibility and a significant and positive relationship between corporate strategy and information accessibility were realized. Regression analysis showed that 33.7% of the variance in information accessibility can be attributed to corporate strategy and information systems implementation. However, it was noted that corporate strategy and information systems implementation can alone predict information accessibility. The researcher concluded that corporate strategy and information systems implementation are necessary pre-requisites for information accessibility by taxpayers in Kikuubo. The integration of corporate strategy and information systems implementation and other factors like it was revealed in the study findings would consequently enhance information accessibility in such other government organization. The researcher recommended that it is crucial for Uganda. Revenue Authority to continuously evaluate and consider non-relational and relational information sources as these greatly impact on taxpayers’ information accessibility and should be addressed through URA’s corporate strategies and information systems implementation.
Sustainability of United Nations staff savings and Credit Cooperative Organization – Uganda
(Makerere University Business School, 2018-09-13) Aharikundira, Letisha ,Bab
The purpose of this study was to assess of the sustainability of UNS SACCO Uganda. It was guided by the following objectives; to examine the rationale of UNS SACCO Uganda, to examine the factors that have led to the success of UNS SACCO Uganda and to examine the factors that contributed to the sustainability of UNS SACCO Uganda. Cross sectional and quantitative research designs were used. A sample size of 290 respondents was selected from a total population of 910 respondents based on the Krejcie, and Morgan table, (1970). From this sample, 275 usable questionnaires were returned giving 94.83% useable response rate. The study relied on primary data which was obtained through a self-administered questionnaire. The study employed simple random sampling to select respondents from the entire population and was preferred because each employee or member had an equal probability of being selected for the sample. Data collected was coded and entered into Statistical Packages for Social Scientists (SPSS Version 22.0) and analyzed using descriptive statistics. The study found that UNS SACCO was formed basically for savings mobilization, wealth creation, employment opportunities and offering cheap interest rates. Furthermore, results show that it has succeeded because of having regular meetings, voluntary membership, top management support, effective communication and members having a common bond. The study recommends that more UN staff should be sensitized about the different products and different benefits that UNS SACCO offers to increase membership and maximize resources.
Organizational Learning in Iganga parents’ Secondary School
(Makerere University Business School, 2018-09-17) Nabuule, Monica
The research study attempts to examine Organizational learning at Iganga Parents secondary school (IPSS); Nature of organizational learning, challenges associated with Organizational learning at IPSS and strategies to manage challenges associated with organizational learning at the IPSS. The researcher used a quantitative research design and selected 56 respondents. Convenient sampling was used in the study, close ended questions were used in collecting data. The researcher further analyzed data using SPSS to compute frequencies, percentages, means and standard deviation in relation to the study objectives. The study findings revealed that Organizational learning is relatively good. Most respondents agreed that holding meetings to discuss its activities, using teamwork for learning purpose, encouraging employees to create synergy by sharing knowledge and ideas, trying out new ways of working with employees, identifying, gathering, and applying new knowledge all the above improves organizational learning at Iganga Parents secondary school. The study represents challenges related to organizational learning at Iganga Parents secondary school such as; Employees are not sufficiently involved in decision making, employees are not aware of the learning values, negative attitudes towards learning for change, lack of strategic leadership, this has hindered organizational learning at the school, lack of organizational support at the school, there is no room for staff to express their ideas, organizational learning is lacking because of poor communication all are challenges of Organizational learning at Iganga Parents secondary school. The study findings identify strategies. IPPS should implement to manage organizational learning in the school; such as promoting participatory decision-making, monitoring and evaluation of the school, flexibility through giving employees autonomy, tolerating their mistakes among others, developing a culture of shared vision and mission among its staff to promote organizational learning. Management of schools should provide support to their staff to promote organizational learning through trainings for further education, allowing employees time to study, rewarding innovative ideas among others, effective communication among staff to promote and sustain organizational learning.
Institutional Logics, Risk Attitude, Risk Management and Performance of Uganda revenue Authority E-Tax Project
(Makerere University Business School, 2018-09-24) Natukunda, Nuliat
The study examined the relationship between institutional logics risk attitude, risk management and Project performance of the e-tax project in URA. In order to achieve this goal, the following objectives were developed; to examine the relationship between institutional logics and project performance; establish the relationship between risk management and project performance; assess the relationship between risk attitude and project performance; and examine is the mediation effect of risk management on institutional logics and project performance. The study undertook a case study design with a population of 700 respondents from which a sample of 310 was selected for the study. Self- administered question naires were used to collectresponses. Measurement of the relationships of the study between institutional logics, risk attitude, risk management and project performance was done and subjected to rigorous data processing and analysis using the relevant staistical computer software packages. From the findings, the relationships between institutional logics, risk attitude, risk management and project performance were found to be positive and significant. Results from regression analysis showed institutional logics, risk attitude and risk management were significant predictors of project performance. The study recommends therefore, that since the model could only explain 54.2% in variance of project performance in URA, a study be carried out comprising of other factors which were not part of the model. Likewise, to study the true nature and quality of logics, risk attitude, risk management and project performance , a longitudinal study is more
Succession Planning Practices at Send a Cow project Uganda
(Makerere University Business School, 2018-09-25) Amunyo, Faith
Following challenges of poor succession planning leading to leadership gaps in send a cow Uganda, a study was initiated to examine the succession planning practices currently being adopted in SACU and the impact these practices have had on the continuity and success of the project in Uganda. The study adopted a cross sectional design and quantitative approach. The sample was 59 staff from 66 total staff obtained using simple random and purposive sampling. Primary data was obtained from self-administered questionnaires. The tools used were valid with a content validity index ranging between of 0.77 and 0.89 as well as reliability of 0.483 to 0.574. The Statistical Package for Social Scientists was used for quantitative data analysis. Key succession planning practices included mentoring and coaching, active involvement of the CEO and Board, diversity management policy, employee interest in taking higher positions and employee retention. Succession planning. The key challenges of implementing succession planning included, inadequate performance feedback mechanisms, resistance to change, line manager inactive participation in issues related to succession planning, difficulties in implementing personal development plans. Strategies to improve implementation of succession planning included; making individuals part owners, identifying staff who are ready for a bigger role, looking far and wide for employees with complementary skill sets and allocating enough financial resources to succession planning. The study concludes that succession planning is a growing practice in organisations. Succession planning positively contributes to project management success especially in cost reduction, stability and satisfaction. Inadequate performance feedback mechanisms, complexity of the evaluation tool, resistance to change and ego related challenges need to be overcome for succession planning to be relevant. The study recommends using a mix of various training and development methods, proper and continuous active involvement of the CEO and Board in succession programmes, using an acceptable evaluation criteria, ensure that managers retire honourably with some good financial packages, making individuals part owners, early identification of talent and preparing staff early enough to take on responsibilities, making succession planning a policy. The practical implications for the study are that organisations should implement best practices for succession planning to survive with limited management disruptions. Organisations should consider employees involvement in deciding the future management fate of the organisation to reduce staff costs, boost morale and improve survival chances.
Innovation, Financial Discipline and Business Performance; A case of small businesses in Arua Municipality.
(Makerere University Business School, 2018-10) Enima, Apolonias
The purpose of the study was to establish the relationship between innovation,financial discipline and business performance of small businesses with a view to establishing a coherent model directed at improving their performance .A responent sample of small businesses within Arua Municipality was used, whose owners /managers were the unit of inquiry.The study adopted cross sectional research design.A questionnaires tool was used and out of 169 questionnaire issued ,145 questionnaires were duly filled and returned representing a response rate of 85.8%.The findings show that there is significant postive relationship between innovation ,financial dicipline and performance of small businesses with (r=.307,p<.01;r=449,p<.01) for innovation and financial discipline respectively. This implies positive changes in performance are associated with positive changes in innovation and financial discipline. Nonetheless, Innovation and financial discipline explains 21.5%(AdjR=.215) of the variations in performance of small businesses.The remaining 78.5 is explained by factors not considered in this study .However,business performance was more reposive to financial dicipline than innovation. The study adopted a multi-theoretic approach in explaining performance of small businesses in Uganda. The study also adopted kline and Rosenrg's 1986 "chain-linked innovation theory in explaining innovation; the CAP reform,2013 model in explaining financial discipline that together help in explaining performance of small businesses .The study has provided a model of innovation, financial discipline and business performance. This model can then be used to provide a trajectory for improving performance of small businesses in Uganda.Policy makers, business experts, owners and managers of small businesses may use these findings to improve performance of small businesses in Uganda since they are great contributors to the Ugandan economy. The study recommends that small businesses owners/managers need to always have a unique package of products to gain competitive edge in the market .Always have a budget for expenditure and stay held to it unless the budget falls short for factors beyond management control;
Customer Relationship Management, Innovation Capabilities and Radio Listeners’ Loyalty
(Makerere University Business School, 2018-10) Kintu, Ahmed Gamal Munyagwa
The purpose of the study was to examine the relationship between customer relationship management, innovation capability and customer loyalty in Uganda’s radio broadcasting industry, focusing on Kampala district. The study objectives were four: to asses the level of listeners’ loyalty in Kampala city; to establish the relationship between multi-dimensional customer relationship management and radio loyalty in the radio industry; to explore the relationship between multi-dimensional customer relationship and innovation capability in the radio industry and to establish the relationship between innovation capability and radio loyalty in the radio industry. The sample size was 312 respondents of these 207 responded giving a response rate of 66.3 percent. The findings indicated that the level of listeners’ loyalty was moderately low. Positive and significant relationships were found between the three relationship objectives of the study. These results imply that one, since the loyalty is moderately low listeners intend to switch from one station to another frequently and two, the more a radio station practices CRM the more likely it will develop its innovation capability. Furthermore, the multi-dimensional elements of CRM had significant and positive relationships with innovation capability and listeners’ loyalty. It was recommended that radio stations use CRM technologies according to its appropriateness to the target audience and ensure that their staff embrace CRM and are trained to embrace it. Radio stations can enhance the growth of listeners’ loyalty by developing appropriate innovation capabilities. The impact of presenters/DJs should be a source of competitive advantage.
Earnings Management Practices of Uganda Clays Limited
(Makerere University Business School, 2018-10) Acham, Elizabeth Ahirwe
Modern companies are experiencing a number of challenges in their practice to undertaking the financial recording and reporting mandate. One of these is occurrence of earnings management. Thus, this study focused on examining the earnings management practices of Uganda Clays limited. It was guided by the following research objectives: to examine earnings management practices, establish the challenges of earnings management practices and identify the strategies that can be adopted to reduce earnings management practices at Uganda Clays Limited. A cross sectional research design was adopted, which utilised both the quantitative and qualitative approach. A sample of 59 was considered but only 50 of these participated. They included member of the top administration of Uganda Clays limited, a member from the board of directors, staff in accounts, finance, audit and other employees at Uganda Clays limited. Questionnaires were used to obtain information from these respondents. Data collected was analysed using SPSS Ver.16, while frequency tables and descriptive analysis were undertaken to answer the research questions. Findings revealed that there were instances earnings management practices at Uganda Clays Limited, experienced in form pre-managing costs, reducing book value in financial reports, forecasting accruals and treating them as for the current period, undertaking some form of manipulation of accruals, exaggeration of expenses is done to cover up unnecessary costs and losses and managerial influence in making accounting choices and decision making. As a result, there were a number of challenges being experienced such as increasing costs, lowering professionalism among accountants, misleading users of the company’s information and faulting the quality of decision-making. Therefore, the study recommended need to strengthen control of financial staff , emphasizing external auditing, adherence to financial standards and GAAPs, conducting frequent meetings of audit committees, adhering to rules from national supervisory policies and punishing responsible accountants. The study also recommended the need to undertake a study on the effect of earnings management practices on financial performance levels of Uganda Clays Limited and the effect unprofessionalism of accountants on occurrence earnings management practices in manufacturing companies.
Teaching Competence, Teamwork and Education Service Quality in UPE Schools in Mbarara Municipality
(Makerere University Business School, 2018-10) Atuhaire, Edgar
The study examined the relationship between teaching competences, teamwork and education service quality among UPE schools in Mbarara Municipality. The objectives of the study were to examine the relationship between teaching competence and education service quality, to examine the relationship between teamwork and education service quality and to establish the combined relationship between teaching competence, teamwork and education service quality. Cross sectional and correlation research designs were used in which the study adopted quantitative approach of data collection and analysis, where information was obtained using questionnaires from 52 UPE schools, analysed using SPSS and findings presented in tables and figures. The study findings established a positive significant relationship between teaching competence and education service quality (r=.590, p<.01); implying that any positive change in teaching competence is associated with a positive change in education service quality in UPE schools in Mbarara Municipality. The study findings further established a positive significant relationship between teamwork and education service quality (r=.679, p<.01); meaning that any positive change in teamwork is associated with a positive change in education service quality in UPE schools in Mbarara Municipality. The study findings finally established that teaching competence and teamwork are greater predictors of education service quality as represented by adjusted R2 of 51.2% which means that positive increase in teaching competence and teamwork is associated with a positive increase in education service quality. The study concluded that there is a positive and significant relationship between teaching competence, teamwork and education service quality among UPE schools in Mbarara Municipality. The researcher recommended that there is need for continuous training of the teachers since this enhances their skills and knowledge because it will enable them to improve their service delivery. Additionally, there is need to put much emphasis on embracing teamwork in terms of providing a good environment for communication sharing and better ways of getting feedback out of appraisal. Finally, the study recommended UPE schools and stakeholders to promote and appreciate teaching competence as it’s vital in achieving education service quality.

Browse

Browsing Department of Business Administration by Issue Date

Results Per Page

Sort Options