Browsing by Author "Akello Sandrah"

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    Effectiveness Of Conflict Management Practices at the International Refugee Rights Initiative (IRRI) – Uganda.
    (Makerere University Business School, 2026-10-30) Akello Sandrah
    The study was carried out to evaluate the effectiveness of conflict management practices at the International Refugee Rights Initiative (IRRI) – Uganda. The study mainly concentrated on the conflict management practices at IRRI, the challenges faced in managing conflicts at IRRI, and the appropriate strategies for the effective management of conflicts at IRRI. A cross-sectional design with a quantitative approach was adopted. Data was collected using questionnaires presented to 110 respondents, and 95were returned, giving a response rate of 86.4%. Data was analysed using the Statistical Package for Social Sciences Version 23. The study results indicated that IRRI endeavours to put in place conflict management practices such as avoiding, accommodating, competing, compromising, and collaborating. However, there are several challenges faced during the management of conflicts, like dealing with communities of different origins, people with a language gap, dictatorial techniques by the IRRI administration, and the inability to perform tasks assigned by employees. Several strategies were suggested, like using dialogue to resolve conflicts, encouraging parties to collaborate and find mutually acceptable solutions to problems, creating a communication network among groups to reduce tension, encouraging employees to treat each other with respect in all circumstances, and listening to each party's side of the story in an open and non-judgmental manner. The study recommends continuous strengthening of the existing conflict management practices at IRRI and more emphasis be given to competing/dominating. This can be achieved through using different incentives, such as awards and recognition, to encourage outstanding performance and stimulate healthy employee competition, clarify roles and responsibilities to prevent repetitive conflicts, define specific scenarios where a competing approach is appropriate, and empower managers to resolve urgent conflicts decisively. Future scholars should look at conflict management practices in other contexts, like manufacturing firms, SMEs, and government entities.